Tech Support banner

Status
Not open for further replies.
1 - 11 of 11 Posts

·
Registered
Joined
·
847 Posts
Discussion Starter #1
ok i've tried a lot of stuff but im not getting anywhere here is the problem.

I have a Brother Mfc-240C printer that is connected via USB. i have the driver i installed it and then pluged in the usb plug and it says it has found a undetifed device. i try to update the driver and selete the folder the driver is in and it says it can't find it.

it did work before but i reinstall windows 7 and it does work on windows xp

here a report

Devices and Printers Publisher details

Issues found
Unknown device doesn't have a driverUnknown device doesn't have a driver
There is no driver installed for Unknown device. Not fixed
Apply solution for driver problem Completed
Install a driver for this device Completed

Problem with PnP devicesProblem with PnP devices
There are problems with some PnP devices. Windows will take additional steps to further troubleshoot these devices. Detected
Potential issues that were checked
Windows Update configured to never install driversWindows Update configured to never install drivers
Driver updates aren't automatically installed when detected by Windows Update. Issue not present

Issues found Detection details

6 Unknown device doesn't have a driver Not fixed

There is no driver installed for Unknown device.
Device information
ID: USB\VID_04F9&PID_01AB\BROB7F588656
Error code: 28

Apply solution for driver problem Completed

Follow the instructions in the solution to address the driver problem.
Install a driver for this device Completed

The driver for Unknown device is not installed. Install the latest driver for the device.

Problem with PnP devices Detected

There are problems with some PnP devices. Windows will take additional steps to further troubleshoot these devices.


Potential issues that were checked Detection details

Windows Update configured to never install drivers Issue not present

Driver updates aren't automatically installed when detected by Windows Update.


Detection details

Collection information
Computer Name: JAMESANDERSON
Windows Version: 6.1
Architecture: x86
Time: Sunday, September 20, 2009 3:31:42 PM

Publisher details

Devices and Printers
Troubleshoot problems with devices and printers.
Package Version: 1.1
Publisher: Microsoft Windows
Devices and Printers
Troubleshoot problems with devices and printers.
Package Version: 1.0
Publisher: Microsoft Corporation
Hardware and Devices
Use hardware and access devices connected to your computer.
Package Version: 1.1
Publisher: Microsoft Windows
Windows Network Diagnostics
Detects problems with network connectivity.
Package Version: 1.0
Publisher: Microsoft Windows
Printer
Troubleshoot problems preventing printing from completing.
Package Version: 1.0
Publisher: Microsoft Windows

it could be something with my Plug and play but i can't tell
 

·
Registered
Joined
·
847 Posts
Discussion Starter #4
Re: windows 7: printer driver wont install

yes (it says something like cannot find driver) and will do when i get home in 6-8hrs time
 

·
Registered
Joined
·
847 Posts
Discussion Starter #9
Re: windows 7: printer driver wont install

ok i gave up on it and reinstalled window 7 and installed the driver then pluged it in and it worked fine.
 

·
Registered
Joined
·
847 Posts
Discussion Starter #11
Re: windows 7: printer driver wont install

yeah...I dont think it was the Chipset but i'll make sure next time that i install it in the correct order. What i think what happened is once i plugged it in before installing the driver it just messed up. anyway, it's fine now
 
1 - 11 of 11 Posts
Status
Not open for further replies.
Top