· OS - Windows 7
· x64
· Original installed OS on system - Windows 7
· OEM
· Refurbished, 14 days
· Have you re-installed the OS? Yes
· AMD Phenom II X6 1045T
· ATI Radeon HD 5570
· (I'm not sure about the motherboard, it may be on the listing, same with power supply)
Here is the exact computer I purchased, although mine was refurbished from Best Buy online:
HP® - HP Pavilion Elite HPE-410f Desktop PC customer reviews - product reviews - read top consumer ratings
I purchased it roughly 3 weeks ago from Best Buy online and picked it up on the 25th of January.
The problems have been fairly persistent since the 26th.
They errors have ranged from things like:
PFN_LIST_CORRUPT,SYSTEM_SERVICE_EXCEPTION,MEMORY_MANAGEMENT,IRQL_NOT_LESS_OR_EQUAL
with various codes:
3b,4e,1a,a,1e
files such as: luafv.sys,nwifi.sys,mouclass.sys,chrome.exe,storport.sys have been identified as culprits
I ran sfc /scannow and got:
Windows Resource Protection did not find any integrity violations.
memtest86 showed no errors, nor did Windows memory test or HP's provided memory diagnostic, although I did receive some errors with the HP tool saying DIMM 3 or 4 might be the problem, so I unseated everything, made sure it was clean, put stick 1 in DIMM 1 and tested it... it passed. Stick 2 in DIMM 2... passed. All 4 sticks passed individually, but when I put them back in together, I got another error saying DIMM 1 or DIMM 2 was the problem. The test kept failing on a "march test".
So once it said DIMM 3 or 4, then it said DIMM 1 or 2. So I unseated and checked them all one more time, put them all in together and they passed. Then they passed Windows memory test again and memtest86.
I ran HP's provided Vision Diagnostics and no problems were found with the fan, graphics card, memory, sound,hard drive or any other components. It got a full pass.
Initially when the machine began to crash it would not come back on correctly. It would reboot during startup repeatedly, wouldn't load safe mode, I couldn't boot from the recovery CD or anything until I would unseat the graphics card and unplug the hard drive and plug it back in, then turn the pc back on. After unseating the ram and testing it and reseating it again, this wasn't a problem, the computer would come back on after crashes; except a few times when strange characters appeared during startup and I couldn't even get into a boot menu or load any recovery at all.
I decided maybe I had really messed up my installation, so I did a complete factory restore.
I changed NOTHING after the restore, but instead installed a game to try and stress every component of the system. The game ran fine. Then eventually after a few hours, a crash might happen once or twice and I'd see BSOD. The errors seem sporadic. At other times they would happen during browsing, or even just trying to open a folder to get this report together! I had to reboot about 10 times and do a system restore to be able to send this report. The mini dumps are included, but only one is from my current configuration since I had to restore just to get back online. However, the configuration I have now after restore is nearly identical that the one before, so the problem is probably the same. I installed updated wifi and nic drivers from Realtek and RA Link and began to have boot issues, preventing me from even restoring. After booting into safe mood, doing a restore (that reported it didn't work, but in fact did complete the restore) to an earlier point, here I am posting this.
I made a backup image of the system to restore from with all of my programs installed, but when I attempted to restore it, it only listed the backups from my Vista machine which were stored on the same external drive. I was able to mount the VHD as a volume, but that only let me retrieve files, I still had to reinstall everything. I wish there were an easier way to make a full image I could just reload onto the system.
Anyway, the included perfmon report says everything passed, but says performance was low. I can't quite figure how that is, since this is a fairly capable machine and runs the game (in high quality) very well when it works.
Anyway, here's to your expertise... and thank you!!!!!!
I cannot for the life of me figure out if this is hardware or software or what I need to do here. I've been a Linux guy for a few years now.
Thanks guys!
