Tech Support Forum banner
Status
Not open for further replies.
1 - 4 of 4 Posts

·
Registered
Joined
·
8 Posts
Discussion Starter · #1 ·
Here I have an Acer Aspire 9301 running on Window Vista which belongs my sis-in-law. I'm trying to help her get the laptop back to its original factory setting again. I have managed to restore the laptop to its factory condition and still in the process of doing it.

I wanted to install the Anti Virus that she had bought about 6 months ago that she never get to install until now (still brand new, never opened). When I stuck the CD in, I can here it spinning for awhile but then it just stopped. I thought there's something wrong with the drive. Then I tried playing a DVD movie and then it plays beautifully. Tried the AV CD again, the same thing happens.

I checked online, in the symantec website, to install AV you have to uninstall any AV that I have in the computer by going to CONTROL PANEL --->> ADD/REMOVE PROGRAM. What struck as odd is that I couldn't find the PROGRAM or ICON of the ADD/REMOVE PROGRAM. Nothing at all.... but there is this 1 particular icon that catch my attention. It's a small A4 paper size that has got no name on it. I don't know what it is... could it have anything to do with the ADD/REMOVE PROGRAM???? Please guys I really do need you help on this...

p.s. I also need help with installing the Anti Virus on this laptop, that's how this has come about...
 

·
Awesom-O 4000
Joined
·
1,241 Posts
Re: where is my Add/Remove program at???

If you are in classic view in the control panel it is called "proframs and features".
 

·
Registered
Joined
·
8 Posts
Discussion Starter · #4 ·
Re: where is my Add/Remove program at???

Thanks so much guys, managed to see all the programs now. But I still need to figure out, how in the world, am I going to install the Anti Virus.

I reckon that this thread is now closed since we have managed to solve the ADD/REMOVE PROGRAM problem. Will try to put up a new thread about the Anti Virus problem.
 
1 - 4 of 4 Posts
Status
Not open for further replies.
Top