[SOLVED] where is my Add/Remove program at???

Here I have an Acer Aspire 9301 running on Window Vista which belongs my sis-in-law. I'm trying to help her get the laptop back to its original factory setting again. I have managed to restore the laptop to its factory condition and still in the process of doing it.

I wanted to install the Anti Virus that she had bought about 6 months ago that she never get to install until now (still brand new, never opened). When I stuck the CD in, I can here it spinning for awhile but then it just stopped. I thought there's something wrong with the drive. Then I tried playing a DVD movie and then it plays beautifully. Tried the AV CD again, the same thing happens.

I checked online, in the symantec website, to install AV you have to uninstall any AV that I have in the computer by going to CONTROL PANEL --->> ADD/REMOVE PROGRAM. What struck as odd is that I couldn't find the PROGRAM or ICON of the ADD/REMOVE PROGRAM. Nothing at all.... but there is this 1 particular icon that catch my attention. It's a small A4 paper size that has got no name on it. I don't know what it is... could it have anything to do with the ADD/REMOVE PROGRAM???? Please guys I really do need you help on this...

p.s. I also need help with installing the Anti Virus on this laptop, that's how this has come about...