Thanks!!
Re: tried connecting with the wireless router and now wired connection does work
can we have details of make and exact model of the devices
The modem may also be a router - so we need to know that
Who is the ISP - its possible they use MAC filtering - it would be worth finding that out by calling them - that means they use the Mac ID from the PC or router to verify the connection - and you will need to clone that Mac ID into a router to get it to work - may explain why the desktop works and other do not
The Mac ID is a number xx.xx.xx.xx.xx.xx that is on every network device - in the ipconfig /all you will do below- the physical address is the Mac ID
But call the ISP support and ask them if they use that at all
then we need to know how its all connected together
Telephone/cable ==> <Modem make/model> ==> PC / Xbox
what is working and what is not -
the status of all the lights on the modem / router
the D-link Switch may confuse things as that needs to be behind a router , if connected to a modem would only excpect on device to work
So - connect the desktop PC (which works from the account above) by cable to the modem and post back a ipconfig /all - see below - from a PC that is connected by cable to the modem
Next connect the Laptop by cable and do a full powercycle - see below - and then post an ipconfig /all from the laptop
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ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
We would like to see the results from ipconfig /all post back the results in a reply here
Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):
In the command prompt window that opens, type the following command:
Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.
ipconfig /all > network.txt & network.txt
It will export the results to notepad and then automatically open notepad.
Now all you need to do is copy and paste those results to a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will be highlighted
Next
From the notepad menu - choose Edit - Copy
Now go back to the forum - reply and then right click in the reply box and paste
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How to power cycle
“power cycle” process to reboot or reset the modem/router
can we have details of make and exact model of the devices
The modem may also be a router - so we need to know that
Who is the ISP - its possible they use MAC filtering - it would be worth finding that out by calling them - that means they use the Mac ID from the PC or router to verify the connection - and you will need to clone that Mac ID into a router to get it to work - may explain why the desktop works and other do not
The Mac ID is a number xx.xx.xx.xx.xx.xx that is on every network device - in the ipconfig /all you will do below- the physical address is the Mac ID
But call the ISP support and ask them if they use that at all
then we need to know how its all connected together
Telephone/cable ==> <Modem make/model> ==> PC / Xbox
what is working and what is not -
the status of all the lights on the modem / router
the D-link Switch may confuse things as that needs to be behind a router , if connected to a modem would only excpect on device to work
So - connect the desktop PC (which works from the account above) by cable to the modem and post back a ipconfig /all - see below - from a PC that is connected by cable to the modem
Next connect the Laptop by cable and do a full powercycle - see below - and then post an ipconfig /all from the laptop
------------------------------------------------------------------------
ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
We would like to see the results from ipconfig /all post back the results in a reply here
Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):
In the command prompt window that opens, type the following command:
Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.
ipconfig /all > network.txt & network.txt
It will export the results to notepad and then automatically open notepad.
Now all you need to do is copy and paste those results to a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will be highlighted
Next
From the notepad menu - choose Edit - Copy
Now go back to the forum - reply and then right click in the reply box and paste
------------------------------------------------------------------------
------------------------------------------------------------------------
How to power cycle
“power cycle” process to reboot or reset the modem/router
- Switch off all the devices modem, router and computers also unplug their power cables.
- Wait at least 30 seconds.
- Plug the power cords back in, but don’t switch them on.
- First turn on the modem and then wait for a few minutes for it to settle and all the lights to become stable.
- Next switch on the router (if a seperate device ) and then wait for a few minutes for it to settle and all the lights to become stable.
- Now turn on your computer, You should now be able to access the Internet.
