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Discussion Starter · #1 ·
I'm running Windows XP Media Center on an Acer Aspire 5050 laptop (All service packs installed), and for the past few weeks, I've been getting a system error message whenever my computer boots up. After I log on and my desktop appears, the same error message pops up every time:

System Error: -2146697210
Line: 0

I also usually get another error at about the same time saying that Generic Host Processes for Win32 Services had to close and asking me to submit an error report about it.

After that, everything seems to run fairly smoothly. It's slow, but the laptop's old so I doubt that's because of this. I've run scans with MalwareBytes and AVG Free, but they didn't find anything.

What can I do to fix this problem?
 

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Discussion Starter · #3 ·
Re: System Error on boot

Safe mode boots fine, with no issues. I ran a check on the drive just a few days ago--it didn't find anything. (Also defragged, if that's relevant.)
 

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Re: System Error on boot

Safe mode boots fine, with no issues.
This suggests that a start up service may be causing this problem.
START > RUN > type "msconfig" and then press "enter".
Under the "startup" and "services" tabs (be sure to check "hide all microsoft services") you could uncheck an item, reboot, see if the problem goes away, then repeat the process one by one until you find the culprit.
You could also look under event viewer to see if you can find what is causing these errors.
 

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Discussion Starter · #6 ·

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Discussion Starter · #7 ·
Re: System Error on boot

This suggests that a start up service may be causing this problem.
START > RUN > type "msconfig" and then press "enter".
Under the "startup" and "services" tabs (be sure to check "hide all microsoft services") you could uncheck an item, reboot, see if the problem goes away, then repeat the process one by one until you find the culprit.
Is there anything there that I shouldn't disable?

You could also look under event viewer to see if you can find what is causing these errors.
In Event Viewer, everything under the System folder is from 2007; the stuff in the Applications folder is more recent, though. Looking at the ones from today, there are several errors listed with ESENT as their source, and a bunch from earlier this morning with Bonjour Service as the source.


I'll run through the services and startups and see if disabling any of those fix it.
 

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Re: System Error on boot

Once you figure out that disabling a startup or service ends the startup error, then you would try uninstalling and then reinstalling that particular startup item. Or maybe it's something that you don't even need and so you leave it disabled and uninstall it for good.

Also make sure you have the latest Windows service pack and updates.
Control Panel > Security Center > somewhere in there is a link to the MS update page where you manually search for updates.
 

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Discussion Starter · #9 ·
Re: System Error on boot

I found out which startup application was causing the problem. I should have guessed: it's called 'Boot.exe'. Its file path is C:\Acer\Empowering Technology\ePower\Boot.exe

It's apparently part of Acer's power management program, so I probably want to have it enabled if possible, but I'm not sure how to reinstall it. I looked at Acer's website and the download they have for the power management program is labeled as 'Vista', so I'm not sure that will work on my XP box. Would you know of somewhere I can download the appropriate files?
 

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Discussion Starter · #11 ·
Re: System Error on boot

Yes, that's the page I was describing--the zip files from that page are labeled 'Vista', while I'm on XP. Will installing that one cause problems, since it seems to be intended for a different OS?
 

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Re: System Error on boot

Did you "downgrade" to XP or did it have XP on there right out of the box?
There's a virus that can call itself Boot.exe. Not likely if it's found in msconfig. How do the file sizes compare (current one VS the Vista Boot.exe file found on Acer's site)?
Can't hurt to rename that current Boot.exe file to Boot-old.exe, then install that Vista one and see what happens.
If you keep getting that system error at the start then I assume that it's not starting anyway, so what difference does it make to just permanently uncheck the startup entry in msconfig.
 

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Discussion Starter · #13 ·
Re: System Error on boot

I had XP right out of the box--I got the thing just as Vista was starting to roll out, and decided against getting the "free upgrade" to Vista because I'd heard such terrible things about it.

The zip from Acer's site only contains a setup exe, so I can't compare file sizes directly--I guess I could just install the new version and then do a system restore if it doesn't work. I'll try that.
 
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