Hey, TechSupport! Long time no see (fortunately). I've got an irritating problem with my internet connection today, and I'm hoping you guys can help me out. It's driving me crazy!
My family regularly uses AVG Internet Security on our computers (we have three at the moment: a dinky old desktop and two newer laptops). The computer having issues is an HP Pavilion DV6-1245x, running Windows Vista Home Premuim. Yesterday we went out to buy a new disc set, since our subscription expired. As I was installing it, Windows Firewall recommended that I turn it on -- "Sure, no problem!" And AVG installed fine, no problems whatsoever.
... Until I tried to get on the internet. My computer is the only computer that has the new AVG installed thus far, and it's the only one with this problem (I'm using the other laptop for to access the internet). I'm not sure if it's AVG's issue, or Windows Firewall's issue, but my internet will not connect to my laptop!
Every time I try to connect, I'll get a "Connection unsuccessful" window. I know my WEP key is correct, and the signal was just fine, so none of the diagnostics seem to prove useful for me. When I go back to the Wireless Network area, it'll say that I'm connected to our wireless internet: "Connected with limited access." So, clearly, I can't access the internet.
Here are the procedures I've tried out since (in chronological order):
1. Turn off Windows Firewall. Unsuccessful.
2. Uninstall AVG. Unsuccessful.
3. System restore to the point before AVG was installed. Successful! However, this only lasted through the night, because as soon as I turned my laptop on in the morning, it's giving me the same issue.
4. Install AVG again. Unsuccessful. Usually AVG requires updating when it's first installed, which I can't do since my internet's out.
5. Uninstall AVG again. Unsuccessful.
6. System restore again (it would only let me use the points created right before step #4). Unsuccessful.
7. Change my wireless connection's name/WEP key. Unsuccessful.
.. And that's that. Nothing's working. After hearing tips from some somewhat-computer savvy buddies, "it's probably a firewall issue," but disabling the firewalls hasn't helped at all. After browsing around on Google, I learned that if it works under Safe Mode with Networking and not in normal mode, it could be a virus -- however, it won't connect with Safe Mode + Networking either. I'm rendered hopeless and helpless, and I hope you guys can give me some tips. I need my laptop up and running again, and soon!
Thanks in advance,
Nira
My family regularly uses AVG Internet Security on our computers (we have three at the moment: a dinky old desktop and two newer laptops). The computer having issues is an HP Pavilion DV6-1245x, running Windows Vista Home Premuim. Yesterday we went out to buy a new disc set, since our subscription expired. As I was installing it, Windows Firewall recommended that I turn it on -- "Sure, no problem!" And AVG installed fine, no problems whatsoever.
... Until I tried to get on the internet. My computer is the only computer that has the new AVG installed thus far, and it's the only one with this problem (I'm using the other laptop for to access the internet). I'm not sure if it's AVG's issue, or Windows Firewall's issue, but my internet will not connect to my laptop!
Every time I try to connect, I'll get a "Connection unsuccessful" window. I know my WEP key is correct, and the signal was just fine, so none of the diagnostics seem to prove useful for me. When I go back to the Wireless Network area, it'll say that I'm connected to our wireless internet: "Connected with limited access." So, clearly, I can't access the internet.
Here are the procedures I've tried out since (in chronological order):
1. Turn off Windows Firewall. Unsuccessful.
2. Uninstall AVG. Unsuccessful.
3. System restore to the point before AVG was installed. Successful! However, this only lasted through the night, because as soon as I turned my laptop on in the morning, it's giving me the same issue.
4. Install AVG again. Unsuccessful. Usually AVG requires updating when it's first installed, which I can't do since my internet's out.
5. Uninstall AVG again. Unsuccessful.
6. System restore again (it would only let me use the points created right before step #4). Unsuccessful.
7. Change my wireless connection's name/WEP key. Unsuccessful.
.. And that's that. Nothing's working. After hearing tips from some somewhat-computer savvy buddies, "it's probably a firewall issue," but disabling the firewalls hasn't helped at all. After browsing around on Google, I learned that if it works under Safe Mode with Networking and not in normal mode, it could be a virus -- however, it won't connect with Safe Mode + Networking either. I'm rendered hopeless and helpless, and I hope you guys can give me some tips. I need my laptop up and running again, and soon!
Thanks in advance,
Nira
