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Discussion Starter #1
I have a Sony CRX320E Combo Drive installed and at one time it was 100% functional. Unfortunately, it now only reads and will NOT burn. When I insert a blank disc it spins, but makes odd noises while doing so. Then when I attempt to burn files I receive the following error message: "insert a blank disc" and/or the drive does not recognize that there is a blank disc already inserted.

I have tried different brands of discs.
I tried using a laser lens cleaner.
I have uninstalled the drive and re-installed.
I checked my cables.
I have removed the drive and tested it on another PC and it works.
I installed a Lite On burner in my PC and experienced the same issue.
Finding updated drivers has been impossible.
Deleting the upper and lower values from the registry did not work.

Asus tech support told me that it's not compatible with the Asus mobo I have, which is a bunch of garbage since it worked just fine when I first installed it.

Neowin members suggested a firmware upgrade and here is what I've gathered from Yahoo Answers:

http://answers.yahoo.com/question/index;_ylt=AtzAiwOeeEKLeHslHnR9Y67sy6IX;_ylv=3?qid=20070203192029AAWJjJM
 

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Re: Sony CRX320E

did you do the firmware from the site i gave you
try a new 80 wire ide cable yours may have a broken wire in it
try cleaning the laser and blowing the drive out with a can of air
 

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Discussion Starter #5
Re: Sony CRX320E

There are three listed, NYK1/NYK4/NYK5, which am I supposed to use? I would assume NYK5, but when it comes to computers I have learned not to assume anything. Thanks for your patience.
 

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Discussion Starter #7
Re: Sony CRX320E

Just a quick update....I already had the newest firmware. I'll try a new IDE cable when I find the time and find a spare cable. :laugh: Hopefully sooner than later since I need to be able to burn discs before Christmas. :sigh:
 

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Discussion Starter #8
Re: Sony CRX320E

I installed a brand new IDE cable and am still having the same issues with the burner. :4-dontkno
 

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Re: Sony CRX320E

can you try it on the other ide port
check the port has not become disabled in the bios
check the device manager for any yellow alongside of anything
 

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Discussion Starter #10
Re: Sony CRX320E

The device says it's working properly. I had already checked in BIOS and the Device Manager prior to posting my concerns. The issue is that the burner just will not recognize blank discs on my PC. It will however read installation or music discs just fine on my PC. If I swap another burner I get the same issue so it's not the burner itself....it's a setting somewhere. The burner will read and burn perfectly in another PC.

Someone had mentioned trying ForceASPI v. 1.7 What are your thoughts on that?
 

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Discussion Starter #12
Re: Sony CRX320E

Here is the error message I receive:

There is no disc in the drive. Please insert a writable CD into drive.

These are the steps I followed as the article recommended:

This error can occur if the CD-R drive or CD-RW drive is not recognized as a recordable device. This error can also occur if the device driver has been corrupted. To resolve this issue, see Method 3 in the "General troubleshooting" section and Method 1 in the "Advanced troubleshooting" section.

Method 3: Check the device manager to see whether there is an issue with the driver
If the device manager indicates there is an issue with the device, you may be able to resolve the issue by uninstalling and then reinstalling it. To do this, follow these steps:
1. Click Start, click Run, type sysdm.cpl, and then click OK.
2. On the Hardware tab, click Device Manager.
3. Click the drive that uses the driver that you want to remove.
4. On the Action menu, click Uninstall.

When you are prompted to confirm the removal, click OK.
5. On the Action menu, click Scan for hardware changes.

Method 1: Make sure that the CD-R or CD-RW drive is recognized as a recordable device
To make sure that the CD-R drive or the CD-RW drive is recognized as a recordable drive, make sure that the Recording tab appears in the CD drive properties:
1. Click Start, and then click My Computer.
2. Right-click the CD-R drive or the CD-RW drive, click Properties, and then look for the Recording tab.

This did not resolve the issue. One thing I noticed is that if I go into autoplay and restore the default settings to ask me what to do each time it doesn't respond properly. I also noted a strange entry in the options under DVD, which I have attached a screen shot of.
 

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Discussion Starter #14
Re: Sony CRX320E

I don't have any burning software installed. Never have. I highly doubt my machine is infected with anything. I have it locked down pretty tight and only visit 2 or 3 sites.

Here is the result of the AutoFix you linked me to:

AutoFix [V5.2.3790.67]
Time [2008-05-31 22:15:24]
Microsoft Windows Version [5.1 (Service Pack 3) <2600>]

Test [The Shell Hardware Detection service is running.] - Instance [N/A]:
Result [AutoStart Setting]: OK
Result [The Shell Hardware Detection service is running.]: OK

Test [Policies] - Instance [D:\, Drive Type: 5]:
Result [HKCU\...\Policies!NoDrives]: OK {Absent}
Result [HKCU\...\Policies!NoDriveAutorun]: OK {Absent}
Result [HKCU\...\Policies!NoDriveTypeAutorun]: OK {Present}
Result [HKLM\...\Policies!NoDrives]: OK {Absent}
Result [HKLM\...\Policies!NoDriveAutorun]: OK {Absent}
Result [HKLM\...\Policies!NoDriveTypeAutorun]: Problems {Present}
>> Repair << [HKLM\...\Policies!NoDriveTypeAutorun]
Step: Resetting policy HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer!NoDriveTypeAutorun to 0x00000095.
Result: This AutoPlay setting was successfully fixed.

>> Required action: The user must log off and log on again

I'll restart and keep you posted.
 

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Re: Sony CRX320E

Hi Dai and Ariknight,
Dai this is what Ariknight has setup now:
"The setting on the back of the ROM itself was set to Slave - I switched it to Master. However, it didn't change anything and I think my cabling is correct for my setup. I have a SATA not an EIDE/IDE so I have my HD set to SATA 1 and my ROM to Primary IDE Master."
Bill
 

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Discussion Starter #16
Re: Sony CRX320E

Okay, no luck with the AutoFix tool.
 

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Discussion Starter #17 (Edited)
Re: Sony CRX320E

Here's my HiJackThis log:

Logfile of HijackThis v1.99.1
Scan saved at 11:00:30 PM, on 5/31/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)

Running processes:
E:\WINDOWS\System32\smss.exe
E:\WINDOWS\system32\winlogon.exe
E:\WINDOWS\system32\services.exe
E:\WINDOWS\system32\lsass.exe
E:\WINDOWS\system32\svchost.exe
E:\WINDOWS\System32\svchost.exe
E:\WINDOWS\system32\spoolsv.exe
E:\WINDOWS\System32\svchost.exe
E:\WINDOWS\system32\drivers\KodakCCS.exe
E:\WINDOWS\system32\svchost.exe
E:\WINDOWS\system32\wscntfy.exe
E:\WINDOWS\Explorer.EXE
E:\Program Files\iTunes\iTunesHelper.exe
E:\Program Files\iPod\bin\iPodService.exe
E:\Program Files\HijackThis\HijackThis.exe

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - E:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - E:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O4 - HKLM\..\Run: [iTunesHelper] "E:\Program Files\iTunes\iTunesHelper.exe"
O11 - Options group: [INTERNATIONAL] International*
O11 - Options group: [TABS] Tabbed Browsing
O15 - Trusted Zone: http://*.download.microsoft.com
O15 - Trusted Zone: http://*.update.microsoft.com
O15 - Trusted Zone: http://*.windowsupdate.com
O15 - Trusted Zone: http://*.windowsupdate.microsoft.com
O20 - Winlogon Notify: igfxcui - E:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: WgaLogon - E:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - E:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Google Updater Service (gusvc) - Google - E:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - E:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - E:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - E:\WINDOWS\system32\drivers\KodakCCS.exe

Here's my AutoRuns log:

HKLM\System\CurrentControlSet\Control\Terminal Server\Wds\rdpwd\StartupPrograms
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\AppSetup
HKLM\Software\Policies\Microsoft\Windows\System\Scripts\Startup
HKCU\Software\Policies\Microsoft\Windows\System\Scripts\Logon
HKLM\Software\Policies\Microsoft\Windows\System\Scripts\Logon
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit
HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System\Shell
HKCU\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Shell
HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\System\Shell
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Shell
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Taskman
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\TerminalServer\Install\Software\Microsoft\Windows\CurrentVersion\Runonce
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\TerminalServer\Install\Software\Microsoft\Windows\CurrentVersion\RunonceEx
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\TerminalServer\Install\Software\Microsoft\Windows\CurrentVersion\Run
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
+ iTunesHelper iTunesHelper Module (Verified) Apple Inc. e:\program files\itunes\ituneshelper.exe
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnceEx
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce
E:\Documents and Settings\All Users\Start Menu\Programs\Startup
E:\Documents and Settings\Administrator\Start Menu\Programs\Startup
HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows\Load
HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows\Run
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run
HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run
HKCU\Software\Microsoft\Windows\CurrentVersion\Run
HKCU\Software\Microsoft\Windows\CurrentVersion\RunOnce
HKCU\SOFTWARE\Microsoft\Windows NT\CurrentVersion\TerminalServer\Install\Software\Microsoft\Windows\CurrentVersion\Runonce
HKCU\SOFTWARE\Microsoft\Windows NT\CurrentVersion\TerminalServer\Install\Software\Microsoft\Windows\CurrentVersion\RunonceEx
HKCU\SOFTWARE\Microsoft\Windows NT\CurrentVersion\TerminalServer\Install\Software\Microsoft\Windows\CurrentVersion\Run
HKLM\SOFTWARE\Classes\Protocols\Filter
HKLM\SOFTWARE\Classes\Protocols\Handler
HKCU\SOFTWARE\Microsoft\Internet Explorer\Desktop\Components
HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components
HKCU\SOFTWARE\Microsoft\Active Setup\Installed Components
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks
HKCU\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved
HKLM\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved
+ iTunes iTunes Mini Player DLL (Verified) Apple Inc. e:\program files\itunes\itunesminiplayer.dll
+ KodakShellExtension Shell Extension Resource DLL (Not verified) Eastman Kodak Company e:\program files\common files\kodak\ifscore\kodakshx.dll

HKCU\Software\Classes\Folder\Shellex\ColumnHandlers
HKLM\Software\Classes\Folder\Shellex\ColumnHandlers
+ PDF Shell Extension PDF Shell Extension (Not verified) Adobe Systems, Inc. e:\program files\common files\adobe\acrobat\activex\pdfshell.dll
HKCU\Software\Microsoft\Ctf\LangBarAddin
HKLM\Software\Microsoft\Ctf\LangBarAddin
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects
+ Adobe PDF Reader Link Helper Adobe PDF Helper for Internet Explorer (Verified) Adobe Systems, Incorporated e:\program files\common files\adobe\acrobat\activex\acroiehelper.dll
+ SSVHelper Class Java(TM) Platform SE binary (Verified) Sun Microsystems, Inc. e:\program files\java\jre1.6.0_06\bin\ssv.dll

HKCU\Software\Microsoft\Internet Explorer\UrlSearchHooks
HKLM\Software\Microsoft\Internet Explorer\Toolbar
HKCU\Software\Microsoft\Internet Explorer\Explorer Bars
HKLM\Software\Microsoft\Internet Explorer\Explorer Bars
HKCU\Software\Microsoft\Internet Explorer\Extensions
HKLM\Software\Microsoft\Internet Explorer\Extensions
Task Scheduler
+ AppleSoftwareUpdate.job Apple Software Update (Verified) Apple Inc. e:\program files\apple software update\softwareupdate.exe
HKLM\System\CurrentControlSet\Services
+ PxHelp20 Px Engine Device Driver for Windows 2000/XP (Not verified) Sonic Solutions e:\windows\system32\drivers\pxhelp20.sys
HKLM\System\CurrentControlSet\Control\Session Manager\BootExecute
HKLM\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options
HKLM\Software\Microsoft\Command Processor\Autorun
HKCU\Software\Microsoft\Command Processor\Autorun
HKLM\SOFTWARE\Classes\Exefile\Shell\Open\Command\(Default)
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\Appinit_Dlls
HKLM\System\CurrentControlSet\Control\Session Manager\KnownDlls
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\System
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\UIHost
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\GinaDLL
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Taskman
HKCU\Control Panel\Desktop\Scrnsave.exe
HKLM\System\CurrentControlSet\Control\BootVerificationProgram\ImageName
HKLM\System\CurrentControlSet\Services\WinSock2\Parameters\Protocol_Catalog9
HKLM\SYSTEM\CurrentControlSet\Control\Print\Monitors
+ HP Standard TCP/IP Port Standard TCP/IP Port Monitor DLL (Not verified) Hewlett Packard e:\windows\system32\hptcpmon.dll
HKLM\SYSTEM\CurrentControlSet\Control\SecurityProviders\SecurityProviders
HKLM\SYSTEM\CurrentControlSet\Control\Lsa\Authentication Packages
HKLM\SYSTEM\CurrentControlSet\Control\Lsa\Notification Packages
HKLM\SYSTEM\CurrentControlSet\Control\Lsa\Security Packages
HKLM\SYSTEM\CurrentControlSet\Control\NetworkProvider\Order

I didn't really see anything that made me raise my eyebrow other than a couple unverified drivers for known software I use (Kodak and HP), but let me know if you catch something I didn't.
 
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