Tech Support Forum banner
Status
Not open for further replies.
1 - 13 of 13 Posts

· Registered
Joined
·
37 Posts
Discussion Starter · #1 ·
I am not able to get my sound to work whatsoever. I'm running Windows XP SP3 on an HP Pavilion m7463w Media Center. I've installed all necessary drivers (the KB888111 patch and "sp26666") but I just can't seem to get it to work. I've successfully installed the "Microsoft UAA Bus Driver for High Definition Audio,"

Here's a screen shot:








As you can see, the bus driver is installed, but I get the error anyway.
 

· Registered
Joined
·
37 Posts
Discussion Starter · #3 ·
Re: Realtek HD Audio failure!

I did a fresh install. I installed the UAA first, then the audio driver. But I get that error...
 

· Registered
Joined
·
37 Posts
Discussion Starter · #4 ·
Re: Realtek HD Audio failure!

Well, all the drivers have been installed successsfully (had to enable on-board audio in the BIOS.) But now I have just two more problems.

1) I'm showing no audio devices in "Control Panel > Sound and Audio Devices"

2) Refer to screenshot:



 

· Registered
Joined
·
37 Posts
Discussion Starter · #6 ·
Re: Realtek HD Audio failure!

It says that it was my Chipset drivers but when I installed them it downgraded not updated. I just noticed also that I have 2 Microsoft ACPI-Compliant System drivers in Device Manger. one is active and installed and the other one is listed under Unknown Devices.
 

· Registered
Joined
·
37 Posts
Discussion Starter · #8 ·
Re: Realtek HD Audio failure!

Ok it installed but it's still there. Can I just Uninstall the unknown one?
 

· Registered
Joined
·
9,755 Posts

· Registered
Joined
·
37 Posts
Discussion Starter · #12 · (Edited)
Re: Realtek HD Audio failure!

Hey guys, sorry it's been a while since I've been back here but I managed to get it to work. I typed some step-by-step instructions on how I got it to work for me.

Here they are:

THESE INSTRUCTIONS ARE INTENDED FOR WINDOWS XP SP3 AND REALTEK HD AUDIO ONLY.

AFTER FRESH INSTALL DO THE FOLLOWING: (only tested after fresh install. If you don't want to reinstall, go past these steps)

1) Restart and press F1 to enter BIOS (F1 for me.. Refer to your user manual if you don't know) and In the "Advanced" section, set "On-board audio" to "Enabled" NOT "Auto". Then press F10 to save and exit.

2) Start Windows and click Start->Run and type "regedit" and hit enter. NOTE: You MUST be careful using regedit as it is for advanced users ONLY!

3) Navigate to "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Windows" find "CSDVersion," double-click and change to "200" instead of "300."

4) Restart.

5) Download "http://drivers.softpedia.com/get/SOUND-CARD/OTHER-SOUNDCARDS/Microsoft-UAA-Bus-Driver-for-High Definition-Audio.shtml"

6) Extract it to a folder you will remember (for example: "C:\AUDIO")

7) In the folder you extracted it to there should be a folder called "HD_Audio". Enter it and navigate to MSHDQFE\Win2K_XP\us and install kb888111xpsp2.exe.

8) After installation, go back to regedit and change CDSVersion back to 300.

9) Restart

10) Install audio drivers.

11) Restart

12) DONE!



IF YOU DON'T WANT TO REINSTALL, FOLLOW THESE STEPS (haven't tested but it should work... I know, reassuring huh?):


1) Right click "My Computer", click "Properties" click the "Hardware" tab, then click "Device Manager."

2) Once in Device Manager, Go to "System devices" and uninstall "Microsoft UAA Bus Driver for High Definition Audio".

3) Uninstall any audio drivers you've previously installed.

4) Follow steps 1 -12 above.

END

You know I went to HP's Online Chat Support 6 times... Not once did they say to enable on-board audio in BIOS...
 
1 - 13 of 13 Posts
Status
Not open for further replies.
Top