Bear with me, 1st post & very non-tech guy here.
I have an hp pavilion p6653w desktop that I got just over 2 years ago. It has worked flawlessly up until just recently & naturally it's about 19 days out of warranty now. I trade futures part time and I use a trading platform called ThinkorSwim (TOS for short), which is a memory hog.
TOS had been running 'choppy' because of all the charts, studies, etc I kept adding, so I decided to upgrade my RAM from the factory given 5 gb to the max of 16 gb in hopes that would help. Ever since I loaded those new ram sticks (about 2 weeks), it doesn't take long whenever TOS is loaded for my pc to crash & I get the BSOD. I can have my pc on for hours without problems if TOS isn't running, but if I start TOS, it will crash in no time.
The techs from TOS have remotely taken over my pc a few times & they keep swearing that it's not a problem on their end. They recommended I back everything up to my external and wipe the computer back to factory settings & start fresh. I did that yesterday but decided that the only thing I would load back onto the pc (aside from the 100+ updates that took hours & hours to load) would be chrome, tweetdeck & TOS. Chrome & tweetdeck work without fail. But as soon as I start TOS, it's just a matter of time before the whole thing crashes. I did the Windows 7 memory diagnostics tool test & it showed no problems at all.
So TOS techs got back on today and told me to try a memtest86 to determine if it was the new ram sticks. I did that & after about 6 hours I had over a dozen errors so I just stopped it. They suggested I just take the 4 new sticks of 16gb ram out and put the 3 old sticks of 5gb ram back in (I haven't done that yet), but I guess that's the next logical step to see if the crashing stops.
I just don't understand why TOS is the only thing that gives me problems, but yet they swear it's not a TOS problem -- they even showed me the event viewer with a ton of errors. The errors all happened while I was doing the updates & I just thought the errors were from updates that didn't load the first time around?
So should I just swap out the new ram sticks for the old ones? Or is there something else that someone can think of to look for? Thank in advance.
I have an hp pavilion p6653w desktop that I got just over 2 years ago. It has worked flawlessly up until just recently & naturally it's about 19 days out of warranty now. I trade futures part time and I use a trading platform called ThinkorSwim (TOS for short), which is a memory hog.
TOS had been running 'choppy' because of all the charts, studies, etc I kept adding, so I decided to upgrade my RAM from the factory given 5 gb to the max of 16 gb in hopes that would help. Ever since I loaded those new ram sticks (about 2 weeks), it doesn't take long whenever TOS is loaded for my pc to crash & I get the BSOD. I can have my pc on for hours without problems if TOS isn't running, but if I start TOS, it will crash in no time.
The techs from TOS have remotely taken over my pc a few times & they keep swearing that it's not a problem on their end. They recommended I back everything up to my external and wipe the computer back to factory settings & start fresh. I did that yesterday but decided that the only thing I would load back onto the pc (aside from the 100+ updates that took hours & hours to load) would be chrome, tweetdeck & TOS. Chrome & tweetdeck work without fail. But as soon as I start TOS, it's just a matter of time before the whole thing crashes. I did the Windows 7 memory diagnostics tool test & it showed no problems at all.
So TOS techs got back on today and told me to try a memtest86 to determine if it was the new ram sticks. I did that & after about 6 hours I had over a dozen errors so I just stopped it. They suggested I just take the 4 new sticks of 16gb ram out and put the 3 old sticks of 5gb ram back in (I haven't done that yet), but I guess that's the next logical step to see if the crashing stops.
I just don't understand why TOS is the only thing that gives me problems, but yet they swear it's not a TOS problem -- they even showed me the event viewer with a ton of errors. The errors all happened while I was doing the updates & I just thought the errors were from updates that didn't load the first time around?
So should I just swap out the new ram sticks for the old ones? Or is there something else that someone can think of to look for? Thank in advance.
