[mediacs]

When I boot up, I get the following message:

Intel Matrix Storage Manger Option ROM v.5.6.2.1002 ICH7R wRaid
Option Rom will not be loaded

I'm also having difficulty accessing the configuration screen on start-up.

I'm running Windows 7 Pro.

Any suggestions? Thanks.

 

[writhziden]

Re: option ROM will not be loaded

Are you using RAID?

It would help to know more about your system.

Please provide answers for -

[FONT=calibri][SIZE=2][B]·[/B] OS - Vista/ Windows 7 ?[/SIZE][/FONT]
[SIZE=2][FONT=calibri][B]·[/B] x86 (32-bit) or x64 ?[/FONT][/SIZE]
[SIZE=2][FONT=calibri][B]·[/B] What was original installed OS on system?[/FONT][/SIZE]
[SIZE=2][FONT=calibri][B]·[/B] Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?[/FONT][/SIZE]
[SIZE=2][FONT=calibri][B]·[/B] Age of system (hardware)[/FONT][/SIZE]
[SIZE=2][FONT=calibri][B]· [/B]Age of OS installation - have you re-installed the OS?[/FONT][/SIZE]
 
[SIZE=2][FONT=calibri][B]· [/B]CPU[/FONT][/SIZE]
[SIZE=2][FONT=calibri][B]· [/B]Video Card[/FONT][/SIZE]
[SIZE=2][FONT=calibri][B]· [/B]MotherBoard[/FONT][/SIZE]
[SIZE=2][FONT=calibri][B]· [/B]Power Supply - brand & wattage[/FONT][/SIZE]
 
[SIZE=2][FONT=calibri][B]·[/B] System Manufacturer [/FONT][/SIZE]
[SIZE=2][FONT=calibri][B]·[/B] Exact model number (if laptop, check label on bottom)[/FONT][/SIZE]

The number of BSOD analysts is very limited. If no reply after 48 hours, bump the thread.

6. While waiting for a reply -

· Run Hardware Diagnostics -
- RAM -http://www.carrona.org/memdiag.html (read the details at the link)
- HDD - http://www.carrona.org/hddiag.html (read the details at the link)

Regards. . .

jcgriff2

`
​

System Health Report:

Please collect your system health report:

1. Press the Start Button
   
   
2. Type perfmon /report into the Search programs and files box.
   
   
3. Press Enter
   
   
4. Click File
   
   
5. Click Save As...
   
   
6. Choose HTML as the output and save it for upload here

MSINFO32 upload:

Please upload your msinfo32.nfo file. To get this:

1. Click the Start Button
   
   
2. Type msinfo32 into the Search programs and files box and press Enter
   
   
3. When it opens, click File
   
   
4. Click Save
   
   
5. Save as msinfo32.nfo and save in a place you will remember
   
   
6. Let it finish the process of gathering and saving the system info
   
   
7. Right click the .nfo file
   
   
8. Click Send to -> Compressed (zipped) folder
   
   
9. Upload the .zip file here.

Administrative Logs:

Please provide us with your Event Viewer administrative logs by following these steps:

1. Click the Start Button
2. Type eventvwr.msc into Search programs and files (do not hit enter)
3. Right click eventvwr.exe and click Run as administrator
4. Expand Custom Views
5. Click Administrative Events and give it time to load
6. Right click Administrative Events
7. Save all Events in Custom View As...
8. Save them in a folder where you will remember which folder and save as Errors.evtx
9. When asked, save the display information in English.
10. Go to where you saved Errors.evtx
11. Create a new folder by right clicking in a blank area within the folder Errors.evtx is saved in. You could also click New Folder at the top of the directory under the directory path box.
12. Name the new folder Errors.
13. Place Errors.evtx and the LocaleMetaData folder into the new Errors folder.
14. Right click the Errors folder -> send to -> compressed (zipped) folder
15. Upload the .zip file here.

Create a new folder

Compress and uncompress files (zip files)
​

Hardware Setup:

Download and install CPU-Z and Upload screenshots of the CPU, Mainboard, Memory, and SPD tabs. In the SPD tab, upload an image of each slot. To upload all screenshots, it would be best to:

1. generate the images using the Snipping Tool,
2. go to where the images are saved,
3. right click in a blank area within the folder where the images are saved,
4. create a new folder,
5. name the folder CPUZ,
6. select all the images,
7. place the pointer over an image,
8. press and hold down the left mouse button and drag the image (all images should move with it),
9. drop the images into the CPUZ directory you created,
10. create a compressed (zipped) folder of CPUZ
11. upload the .zip file to the forums.

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[mediacs]

Re: option ROM will not be loaded

I'm using Windows 7 professional which I loaded on the machine about 18 months ago. It was running Vista Business, which was an upgrade from Windows XP Media Center Edition Service Pack 3 (build 2600).

I upgraded the OS with an upgrade 32-bit version of Windows 7 professional which I obtained directly from MicroSoft.

Computer is a Gateway FX510X.54.10001.131 purchased in July 2006.

Intel Pentium D Processor 930 featuring two processing cores (3.00GHz, 800MHz FSB, 2x2MG cache, non-HT EM64T)

Video Card: NVIDIA GeForce 6600 with 128MB, DVI, VGA & TV-Out.

Motherboard: Intel OEMD975XWT2G1 AAD332ET-107

Hard drive: 500GB 7200RPM Serial ATA w/Raid

Thanks for your help.

 

[Fjandr]

Re: option ROM will not be loaded

Is your HDD actually attached to one of the ports on the RAID controller? If no drives are detected by the controller, it won't load the option ROM.

 

[mediacs]

Re: option ROM will not be loaded

yes, it is attached.

 

[Fjandr]

Re: option ROM will not be loaded

Was this drive/controller combination working previously?

 

[mediacs]

Re: option ROM will not be loaded

yes, it was. The problem arose after a cold boot.

 

[Fjandr]

Re: option ROM will not be loaded

Do you have another drive you can attach to the controller? Have you tried attaching the drive to any other ports on the controller?

If this problem just suddenly arose, it's likely either the driver, the controller, or the port is to blame.

 

[mediacs]

Re: option ROM will not be loaded

Thank you for your help. After reseating the controller card, the computer booted up fine.

 

[Fjandr]

Re: option ROM will not be loaded

Good to hear it wasn't a hardware failure.

 

[writhziden]

Thanks for posting back your solution. I have marked this thread solved. If problems return, post back, and we will change the status of the thread.

Best wishes the problem stays solved. :-}



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