[czarne01]

Hey I have a Gateway Laptop running Vista.I also have a netgear router. All of a sudden one day the internet on my laptop died. The laptop previously worked on my network, nothing changed with the network. All my other computers are running fine just this one laptop decided to quit connecting one night. I've uploaded some images with info please help me and let me know if you need more information.

 

[2xg]

Hello,

Pls see this Sticky and provide us some additional information to better assist you,
http://www.techsupportforum.com/for...ty-issue-pre-posting-requirements-573730.html

 

[czarne01]

Re: Laptop Internet is dead

My ISP is Comcast

I've included my ipconfig below:


Windows IP Configuration

Host Name . . . . . . . . . . . . : Jake-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 4965AGN
Physical Address. . . . . . . . . : 00-1D-E0-4D-D8-65
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c05d:7172:d90a:71be%12(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.113.190(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 335551968
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8168B/8111B Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-E0-B8-DB-D0-1A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 15:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{BFB327F2-E3CB-4A51-B09C-C53840FBAA21}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 17:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.rowan.edu
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


And Xirrius inspector:

 

[2xg]

Re: Laptop Internet is dead

Thanks for the information that you have provided, now we can start troubleshooting.

Just to clarify, is this a wireless issue?

Use the Vista's System Restore and restore it to a point when you were able to access the internet. Using Windows 7 or Vista System Restore - How-To Geek

Download the latest driver from Intel site, uninstall the Intel device driver from Device Manager then install the latest driver. See this Tutorial.
How to Use Windows Device Manager?

 

[czarne01]

Re: Laptop Internet is dead

I tried, I have only one restore point and it failed when I attempted to restore it. I also did get the latest drivers.

 

[2xg]

Re: Laptop Internet is dead

Verify that all your Network Services are Started from Control Panel.
Click on start and type services.msc press enter. On Dependency Tab, check the Dependecies make sure that they are also Started.

• COM+ Event System (for WZC issues)
• Computer Browser
• DHCP Client
• DNS Client
• Network Connections
• Network Location Awareness
• Remote Procedure Call (RPC)
• Server
• TCP/IP Netbios helper
• WLAN AutoConfig (for Vista and Windows 7 only)
• Workstation

Let's also scan for any possible Malware by using Free Malwarebytes, no need to post the logs. Malwarebytes : Malwarebytes Anti-Malware PRO removes malware including viruses, spyware, worms and trojans, plus it protects your computer

 

[czarne01]

Re: Laptop Internet is dead

All dependencies are started and the malware scan found nothing

 

[2xg]

Re: Laptop Internet is dead

Perhaps a new Wi-Fi adapter will do the trick. If it doesn't work you may always return it.

 

[TheCyberMan]

Re: Laptop Internet is dead

Have you installed any new software recently for example a new internet security package at all?

Have you tried connecting it up via ethernet cable from Laptop to router and see if you have internet connectivity?

 

[czarne01]

Re: Laptop Internet is dead

Perhaps a new Wi-Fi adapter will do the trick. If it doesn't work you may always return it.

Already tried it bought one at radioshack, found the network but same problem.

And I installed no new software at all let alone firewalls and etc

 

[TheCyberMan]

Re: Laptop Internet is dead

Try connecting the laptop to the router using an ethernet cable to see if you have internet connectivity if you do not have connectivity this will point to a general issue not just a wireless issue.

 

[czarne01]

Re: Laptop Internet is dead

Try connecting the laptop to the router using an ethernet cable to see if you have internet connectivity if you do not have connectivity this will point to a general issue not just a wireless issue.

Local or limited connectivity when attempting to connect through a ethernet cable

 

[2xg]

Re: Laptop Internet is dead

Please try the next tasks:

Run chkdsk:
How to Run Chkdsk Utility on Vista | eHow.com

Start up Repair:
How to automatically repair Windows Vista using Startup Repair

If above suggestions are unsuccessful, you may do a restore from a previous backup image (if avaialable) or do a Clean Install.

 

[czarne01]

Re: Laptop Internet is dead

Can't run chkdsk on my c drive, when i try it says it will do it when windows starts up but than when i restart it never does.
Start up repair claims windows starts fine.
I have no backup just a d recovery drive

 

[TheCyberMan]

Re: Laptop Internet is dead

Can you open a cmd prompt by right clicking and choose run as administrator option and type:
sfc /scannow

 

[czarne01]

Re: Laptop Internet is dead

Can you open a cmd prompt by right clicking and choose run as administrator option and type:
sfc /scannow

Yeah I ran it and it said it found some corrupt files but could not repair them and it will attempt do during the next reboot.

And it fixed my problem.. Thanks Everyone for the help, your the man TheCyberMan

 

[TheCyberMan]

That's great news that your issue is resolved.