Tech Support Forum banner
Status
Not open for further replies.
1 - 18 of 18 Posts

·
Registered
Joined
·
43 Posts
Discussion Starter · #1 ·
My Internet Explorer seems to be terminally ill. For some reason it will not allow any type of Microsoft Update. Another thing it does is when you exit the web it will pop up a little message saying that it could not find a (dell) file. Isn’t that a big surprise?

When Microsoft came up with that new download search tool I got this message each time I tried to download it, “Internet Explorer has canceled this download BLA, BLA, BLA!” “It will not allow BLA, BLA, BLA!” Oh, ya. There is also an error number 0x80070005. The error number is not always the same. If you know what that one means you are my new best friend. I can only assume that my Explorer program is somehow corrupted.

This is what I am wanting to try. I am wanting to go to my program files and delete the Internet Explorer folder. Then I would go to Microsoft Update and downloads and reinstall Internet Explorer 6.0 from scratch.

So here is my question.

Am I going to run into a big headache trying to do this? Will I be able to access the web without Internet Explorer once I have deleted it? Or, should I resign myself to never getting another Microsoft update download for my computer?

I just wanted to check with all of you before I tried this. Any input would be appreciated. … Thanks a bunch!
 

·
Registered
Joined
·
9 Posts
Re: Internet Explorer Terminally Ill! ... Help!!

If you are going to uninstall the program then just deleting the folder in program files isn't a very good idea as not all the data for the program is stored there. Some is in the registry and if you delete the folder that would remain and you might not be able to reinstall it afterwards.

Firstly, I would try resetting internet explorer. To get to the internet explorer options without opening the program add internet explorer to the start menu by right clicking on the start button and clicking properties. Then click on customize and where it says 'show on start menu' check internet and set it to internet explorer.

Now in the start menu (not in all programs) right click on the internet explorer icon and click 'internet properties'.

If that doesn't work try starting the computer in safe mode by pushing F8 before xp starts up and selecting safe mode with the arrow keys.

In the 'internet properties' dialog box go to the 'advanced' tab and click on reset.

Hopefully this will fix the problem and if it doesn't i would try to upgrade.

Also if it wasn't that long ago when it stopped working you could try using system restore in accessiories in the start menu.

Hope you manage to fix it.
 

·
Registered
Joined
·
43 Posts
Discussion Starter · #5 ·
Re: Internet Explorer Terminally Ill! ... Help!!

Well, I have tried two or the suggestions made and am still finding no joy.

(Computer Geek 101)
I tried re-downloading Explorer 7 and only came up with a new error message I haven’t seen before. “The instruction at 0x025ac924 referenced memory at 0x025ac924 the memory could not be read.” Hay, it’s all Greek to me!

(Digifiend)
This was after resetting the properties in Explorer the way you suggested. Sistem restore is no help.

(Go The Power)
I am now going to do the five step thing and see where that leads me. Unfortunately the dell number has not popped up again, so far, and I forgot to write it down the last time it did. I will write it down the next time and let you know. I am sure it will pop its ugly evil head up again.

I only wanted to let all of you know that I was trying your suggestions and what the results were. I do appreciate your taking the time to read my post and offer me some suggestions. I sure don’t want you folks to think that I am ignoring you.

I tried re-downloading the Microsoft Download Tool again and got the same error message, number 0x80070005. Sherlock Holmes never had an adventure like this, I am quite sure.

I’ll get back with you soon…Jaydock
 

·
Registered
Joined
·
43 Posts
Discussion Starter · #6 ·
Re: Internet Explorer Terminally Ill! ... Help!!

For (Go The Power)

The Dell error is WKWBL.DELL. Unable to locate Component. … I just knew it would pop up again. … Jaydock
 

·
Registered
Joined
·
43 Posts
Discussion Starter · #8 ·
Re: Internet Explorer Terminally Ill! ... Help!!

(For Go The Power)

Yes I do have Microsoft Works 8 installed. I have tried to uninstall it using the Add Delete option in the Control Panel. However, after the wizard starts up it tells me that Internet Explorer is open and I need to close it. Here is the problem…

The computer is not online, nor has the Internet Explorer Icon been clicked on.

How do I close Internet Explorer which to the best of my knowledge is not open?

I am starting to feel just a little stupid here…Jaydock
 

·
Registered
Joined
·
43 Posts
Discussion Starter · #9 ·
Re: Internet Explorer Terminally Ill! ... Help!!

(For Go The Power)

I got a new error code on that computer earlier after going online and poking around the Explorer web-sight. Just reading stuff. This is what it said when I went offline…

Explorer.exe - Application error

The instruction at “0x025dc942” referenced memory at “0x025dc924”. The memory could not be “Read”.

Just thought I would throw that in there…Jaydock
 

·
TSF Emeritus
Joined
·
15,080 Posts
Re: Internet Explorer Terminally Ill! ... Help!!

Please do this to see if IE is running in the background ,press Ctrl + Alt +Del to open task manger, click ont he tab Proccess, look though there if you see IExplorer.exe or IExplore.exe, click on it, then press End task and say Ok on the prompt.

please do this:

System File checker: sfc/ scanow

**Note: You will need A Windows XP CD for this exercise**

  • Please insert the Windows XP CD into your CD/DVD drive.
  • Click Start, then Run
  • Copy and paste the command below into the text box (with out the quotation marks)
    sfc /scannow
  • Click Ok
  • During the scan you may be asked to Insert the A Windows XP CD, if this happens just click retry and let it do its thing.

Please post back with the results.
 

·
Registered
Joined
·
43 Posts
Discussion Starter · #11 ·
Re: Internet Explorer Terminally Ill! ... Help!!

(For Go The Power)

I executed your first request as you asked, clicking on End Process. There was indeed a IEXPLORE.exe listed there. Under the CPU listing was “OO”. Under the Mem Usage was “15,244k”. Don’t know if you needed to know that or not. But, there you are. After rebooting the computer I checked again. Yap, there it was again. Is that what you expected? Is that normal? I have graduated from feeling a little stupid to feeling a little flabbergasted. (Big smile here)

Pertaining to your second request.

I installed the XP Home edition on that computer a few years ago. Will that disc work? It is a licensed copy of XP Home which I paid $125.00 for. None of my software is pirated. I only say that because you seem to be concerned about it. Totally understandable.

I have read through your five steps. Nothing on page one is on that computer. I have not made it all the way through the list on bleepingcomputer.com, that is one long list. I know that you are concerned about infected programs and wanted to assure you that that will not be a contributing factor. I am more then happy to pay for authentic licensed software. … Jaydock
 

·
TSF Emeritus
Joined
·
15,080 Posts
Re: Internet Explorer Terminally Ill! ... Help!!

Yes that disc should be alright

We have to make sure on the forum that users are not using pirated software, thats why if we suspect we have to ask, as we could get in trouble if we give assistance with it. But I dont think there is a legal issue here :)

There is no need to follow the 5 steps, that is part of my signature, it will appear in all of my posts. It is just there if you thin you have a virus to follow though all the steps
 

·
Registered
Joined
·
43 Posts
Discussion Starter · #13 ·
Re: Internet Explorer Terminally Ill! ... Help!!

(for Go The Power)

I run Fix-It Utilities on that and all of my computers religiously. I really don’t think a virus is involved here. Not wanting to scuff over any lines here you understand, but I think it is a IE blooper. But I am only guessing. Hope I didn’t brake any rules by mentioning Fix-It. :)

I inserted the XP disk into the d: drive and did as you said. This is what took place…

First Windows File Protection popped up and said “Please wait while windows verifies that all protected windows files are intact and in there original versions.” That took about twenty minuets. After that, nothing happened. I left the disk in there another five minuets or so just to make sure nothing was GOING to happen. Hummm! Nothing did. …Jaydock
 

·
TSF Emeritus
Joined
·
15,080 Posts
Re: Internet Explorer Terminally Ill! ... Help!!

try it again, you should get some message when it is finshed.

If that fails please do this:

you will ahve to print out these instructions:

Enter Safe Mode

  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, press F8
  • A menu should appear
  • Use the up arrow key to highlight Safe Mode and press Enter.
  • Login with your usual account
  • Once you have logged in, a warning message will appear regarding starting windows in Safe mode, click OK and windows will load your desktop environment
**Please Note: Some systems, this may be the F5 key, so try that if F8 doesn't work.**

then

Uninstall Programs

Click Start => Control Panel => Double click on Add or Remove Programs and uninstall the following programs (if they exist):

Microsoft works

Restart your computer back to normal mode
 

·
Registered
Joined
·
43 Posts
Discussion Starter · #15 ·
Re: Internet Explorer Terminally Ill! ... Help!!

(for Go The Power)

The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.
 

·
Registered
Joined
·
43 Posts
Discussion Starter · #17 ·
Re: Internet Explorer Terminally Ill! ... Help!!

(For Go The Power)

Happy Days!! That turned the trick. That old computer is back in the saddle again. That is one nice download you turned me on to. I am a very happy camper!

Thanks for all the help. …Jaydock.
 
1 - 18 of 18 Posts
Status
Not open for further replies.
Top