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Discussion Starter · #1 ·
Hi, I was working on my laptop computer this morning, and a circuit got flipped at my house, and it caused my router to go off. I flipped the circuit back so now the router works, and the internet works on other computers, but not the laptop. What could have happened to my laptop? When I plug the Ethernet cable into my laptop, it recognizes it, and says acquiring network address. It takes it a while to do this, but it does eventually work.
Once it does that, it says I'm connected, but my virus protection cannot update and I cannot use Internet Explorer. What could be wrong?
 

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Re: Internet Connection Not Working

Please supply the following info, exact make and models of the equipment please.

What country are you located in.
Name of your ISP (Internet Service Provider).
What is the expected Upstream/Downstream speed for your ISP Connection?
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make and model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?

If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following commands:

PING 216.109.112.135

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
 

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Discussion Starter · #3 ·
Re: Internet Connection Not Working

I did the command prompt stuff and realized that I was getting ping, so I was like what the heck and checked Internet Explorer... and it was working! I don't know what the heck happened, but since it works now, I figured it would be pointless to post the diagnostics. Anyways, thanks so much for your help and sorry for the waste of time, my computer is a crazy pain.
 
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