[Ricardo Bee]

I have an ailing HP dv6000. It's a couple of years old and has worked fine (except wifi-another story).

Recently, it started a cycle of booting up, displaying normal desktop, then flashing up blue screen with a full page of text describing an error that only stays up for two seconds then shuts down and starts boot cycle again.

Is there a way to keep it alive and run some diagnostics or something?

thanks

 

[mike2020learnin]

Re: HP Boot 'n Crash cycle

Hello & welcome to TSF ,

have you tired useing the (F8) at start up and selecting (last known good working configuaration )

 

[dai]

Re: HP Boot 'n Crash cycle

if that does not fix see if it stays up in safe mode if it does turn off the auto reboot
to turn off the auto reboot
control panel /sysytem/advanced/startup and recovery settings
then untick the auto reboot box
post any bsod error messages the computer freezes on in full

 

[Ricardo Bee]

Re: HP Boot 'n Crash cycle

Thanks Mike and dai for the quick responses and links. I tried the F8, which seemed to give me only a cycling audible tone or audio feedback??, no options.

However it booted up and went right into downloading some kind of "updates" with a window and logo I didn't recognize. It's my wife's computer so I don't know everything that goes on there - but it is holding.

Perhaps I should try and back up files, then try to find the problem?

btw, how do I start in "safe mode"? I remember an older desktop model going to safe mode on its own - but don't know how to initiate it.

thanks again,
Ric

 

[Ricardo Bee]

Re: HP Boot 'n Crash cycle

Hi again,

I went through the "create restore point" exercise on the link and, I think, created a registry backup, however I can't restore to an earlier date because I keep getting a message tthat says "changes made to drive D: after this point cannot be reversed ...drive was excluded, turned off or removed"

I close the box and on the reboot "cannot be restored" to selected date, "no changes have been Made.."

What's the best thing to do?

Ric

 

[dai]

Re: HP Boot 'n Crash cycle

you can access safe mode through the f8 menu

 

[mike2020learnin]

Re: HP Boot 'n Crash cycle

Hello ,

sorry for not getting back sooner

here in michigan we been having major storms

 

[Ricardo Bee]

Re: HP Boot 'n Crash cycle

Well it's a winding but happy story in HP laptop land. I still wasn't able to restore the registry because it seems laptop is confused by a portable drive that gets plugged in and out. It won't restore with the drive in or out.

However, it seems the crash was related to the malfunctioning wi fi. The mysterious window appeared again and this time, before it crashed, I was able to identify it as a wireless security system trying to update - Zone Alert. So I searched zone alert components and uninstalled them and HP hums fine.

Feeling pretty cocky then, I turned my attention to trying to fix wayward wi fi that wandered off 7 months ago. But the stink of failure quickly set in and brought ego into check. Groped around and downloaded new drivers from HP. Message I get is "cannot repair connection because no tcp/ip..." Although tcp/ip is set for automatic retrieval, and same settings work fine on hard wire connection.

Bottom line is, HP happy, but if you have any tips on restoring wi fi, I would appreciate it. Thanks TSF and MTT (don't let storms get you down - might bring early skiing!)

 

[dai]

Re: HP Boot 'n Crash cycle

reinstall the drivers

 

[Ricardo Bee]

Re: HP Boot 'n Crash cycle

Hi Gang, Happy to report you can close this file - mark it Resolved. Wi Fi flying, HP Happy. Downloaded drivers, at least three times, reset tcp/ip, and finally up it came. I don't really know where the snag was, BUT the wireless indicater light by the switch turned blue. It was orange - I thought that was normal, because my Toshiba glows orange (and works) but it's over there now, humming away. There's joy in Mudville. Thanks, team!
Ric

 

[dai]

Re: HP Boot 'n Crash cycle

glad you have it sorted