[CLAWSS]

Hi!

First post here :wave:

Most of our PC's are Windows XP running Office 2003 (with a view to going to Win 7 and Office 2010 very soon).



A couple of our users have been having the following problem -

1. Turn on PC
2. Get to windows XP logo screen fine
3. Get to the blue desktop background screen...........no further progress even if left for 15 minutes.

The hard drive light flashes only briefly now and again at this point. Sometimes at this screen we will also get mouse function but nothing else.

The user normally has to restart their machine a number of times to get to the eventual logon box.

Another way around this is to do a hard power down and reboot the PC into safe mode. From safe mode do a restart and it goes straight in fine without getting stuck. Unfortunately this not something one of the Directors at the firm would like to be doing every morning when they come in.

Any ideas? At wits end at the moment

 

[TheGift73]

Re: HELP! Network PC boots up past XP logo then hangs at blue windows screen

When you boot in Safe Mode can you give us any errors that should be in your Event logs?

Right click on My Computer>Manage>Event Viewer>System

Let us know what EventID no. it gives and the source of the error. If you double click on one that says error, then the info will be on there.

Can you post the system specs as well.

Also, turn the machine off, and make sure that nothing has come loose, RAM, HDD connections, RAM etc,

 

[CLAWSS]

Re: HELP! Network PC boots up past XP logo then hangs at blue windows screen

Oh yeah sure. Sorry completely forgot all that. I will get further details asap

 

[TheGift73]

Re: HELP! Network PC boots up past XP logo then hangs at blue windows screen

Also, might be worth looking at what else is trying to start up with the machine via MSCONFIG, try disabling all non critical start ups and reboot.

 

[CLAWSS]

Re: HELP! Network PC boots up past XP logo then hangs at blue windows screen

Ok systems specs are as follows -

HP DC7600
Pentium D 2.80Ghz
0.99GB RAM
Win XP SP3

I have managed to get it working. I disabled a number of startup items and services in MSCONFIG.

I also removed McAfee and Norton because I believe they were creating a conflict with our preferred AV solution - TrendMicro.

After several reboots, it did not pause at the blue screen again. So far so good. I have told the user to test and to let me know as soon as it happens again.

Result! :smile:

 

[TheGift73]

Re: HELP! Network PC boots up past XP logo then hangs at blue windows screen

OK, glad you got it sorted out.

You are always going to have system issues if you run more that 1 Anti-Virus on your system. Stick with Trend Micro as this is your preferred one. Did you use the Norton removal tool and the McAfee removal tool to remove those products. You should use them as those AV's will leave residue traces of themselves in the registry which may cause issues down the road. You will need to reboot after running each of the removal tools individually. Doesn't take long and may save you pulling your hair out later.
You can run more than one anti-malware program on your system though, like Malwarebytes and SuperAntiSpyware along with your anti-virus. Malwarebytes is a great program to have installed.

 

[CLAWSS]

Re: HELP! Network PC boots up past XP logo then hangs at blue windows screen

Many thanks mate. Ill check out Malwarebytes for definite.

 

[spunk.funk]

Re: HELP! Network PC boots up past XP logo then hangs at blue windows screen

If you had McAfee, Norton and Trend Micro on your system, Having more then one Anti-Virus will cause problems (you can have more then one Malware remover, like malwarebytes, SuperAntiSpyware because they don't automatically start) Please mark this thread solved in the Thread Tools at the top.