Tech Support Forum banner
Cancel

[SOLVED] DVD won't play : Did I cause this by...

1313 Views 11 Replies 4 Participants Last post by  lennonforever, 
L
1. Changing the region code , once ( I'm not sure what player I used)


and/or by


2. Deleting something called Iomega

Since I did these two things weeks apart, when I insert a DVD movie, or game from the store, it sounds as though the drive will start, but then it doesn't.

When I check under My computer it doesn't even show an E drive which it has before.

I tried to troubleshoot,I went to device manager, drivers, and on one thing I get cannot install and something about CODE 9.

I dont know what Im doing on this computer, I am so ignorant to this blasted 'machine'! Thanks in advance
Save
Like
Status
Not open for further replies.
1 - 12 of 12 Posts
W
Re: DVD won't play : Did I cause this by...

You may have un installed your drive by uninstalling Iomega. System restore your computer to before your computer starting acting up. Hope It Works!!!
-Thomas
Save
Like
L
Re: DVD won't play : Did I cause this by...

Thanks Thomas. I wish I knew how to do that!

Can I get the Iomega from somewhere?
Save
Like
mack1
Re: DVD won't play : Did I cause this by...

Hi lennonforever,

To restore your computer to an earlier time (when IOMEGA was alive and well), go to Start>Programs>Accessories>System Tools and then click on System Restore. On the first window, click on Restore to an earlier time.
The second screen that comes up will have a calendar with some dates shown in Bold. Those are restore dates. Click on one of them early enough to get ahead of your problem and tell it to restore.

If you don't like the results, just go back to System Restore and it will let you return to where your computer is now.


Hope this helps,
Mack1
Save
Like
L
Re: DVD won't play : Did I cause this by...

Well I tried this, the earliest date I could go back to was May 22, so I started it all, then I got a message saying I cannot restore to this point.

I tried "Real Player" and it is saying I don't have a CD/DVD drive detected.
I guess I'll have to call a Windows tech. Do you think that is what I should do?
Save
Like
mack1
Re: DVD won't play : Did I cause this by...

Hi lennonforever,

IOMEGA is the manufacturer of the DVD drive.

Go into the BIOS and see if the drive is seen there. Depending on your computer, you will need to hold down the Del, Esc, F1, or F2 key to enter the BIOS. It is normally shown on the first black screen with text as you boot at the bottom of the page.
Usually the first screen will show what drives it sees on the computer. If the DVD drive is listed in the BIOS, it sees the drive.

Take another look in the Device Manger and see if there is any yellow marks by the DVD/CDrom branch of the tree. If there is, simply right click on it and delete it. Reboot and Windows will try to reinstall it with a devicedriver.

If the drive isn't listed there and in the BIOS, you need to open up the computer and reseat the cables to the DVD drive. Make sure the computer is turned off and the power unplugged. Before touching anything inside the computer, touch the bare metal case with your hand to discharge any static electricity from yourself. Unplug, then replug the data cable at the drive and at the motherboard. Unplug and replug the power plug to the drive.

Let me know how this goes.

Best regards,
Mack1
See less See more
Save
Like
L
Re: DVD won't play : Did I cause this by...

I am scared to do all this, cause I don't know what the heck I'm doing, but I will try the first two things.

When I go into the device manager under the choice DVD?CD there are two things listed, they both have yellow exclamation marks on them, but there is no delete option when I right click on them, but there is a disable choice..This is what they are

HL-DT-ST-DVDROM GDR8 161B

and

SONY-CD-RW CRX 21 5E5

Both these have a yellow exclamation mark on them.

I'll do your suggestions .Thank you very much
See less See more
Save
Like
mack1
Re: DVD won't play : Did I cause this by...

Hi lennonforever,

You are right. I haven't done that lately, so I took a look at mine and remembered that the way to delete them is to Uninstall the driver. (sorry about that) Do this on both the marked drives before rebooting. Windows will reinstall drivers during the reboot, or immediately thereafter. If this clears up the yellow marks, then you have the right drivers installed. I had an IOMEGA drive in the past and it used the windows provided driver.

Hope it works for you.

Best regards,
Mack1
Save
Like
T
Re: DVD won't play : Did I cause this by...

How many times have you changed the region code for the drive?

You can only do this so many times before the drive will not work because of it, if you go to the spot for the region code and check the setting and report back.
Save
Like
L
Re: DVD won't play : Did I cause this by...

Hi Mack, thank you so much for your help. I tried your suggestions of disabling , then reinstalling, but received a message for both saying,
" drive is either corrupted or missing, CODE 39", so I bit the bullet, and called the HP tech ( wow) at 99$ for a year:eek: worth of support!!!
YIKES.

I also did the del, esc and F2, and those two things showed up on the screen, so I guess the computer was reading them?

Anyway , I am happy to say that the problem is fixed.:smile:

Thanks for all your responses I am greatly appreciative.

You guys are fantastic!
See less See more
Save
Like
L
Re: DVD won't play : Did I cause this by...

Hi Geek, I also want to thank you. I did the system restore, but was only able to choose back to May 22,(too late) and then I got a message saying I couldn't restore to this point.

Thanks for your advice,:wave:
Save
Like
L
Re: DVD won't play : Did I cause this by...

Hi Thor, thanks to you too.

To answer your question, I only changed the region code once, but apparently , once is too much ( according to the HP Tech) he said that was a sure way to "mess up the DVD drive"!

He also told me I could go into the "movie maker" ??? and do something with the region 2 DVD and watch it there. Not sure what he means , but I think I did enough damage for now:laugh:

Anyway, my problem is solved. :grin:

I guess we can consider tis thread topic closed. Later, lennon
Save
Like
1 - 12 of 12 Posts
Status
Not open for further replies.
Tech Support Forum
A forum community dedicated to tech experts and enthusiasts. Come join the discussion about articles, computer security, Mac, Microsoft, Linux, hardware, networking, gaming, reviews, accessories, and more!
Full Forum Listing
Explore Our Forums
Windows XP Support Windows 7 , Windows Vista Support Motherboards, Bios|UEFI & CPU Networking Support Laptop Support
Top