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Discussion Starter · #1 ·
Both my DVD players are suddenly not recognized by Windows. The Device Manager shows an "!" for both of my DVD drivers and has error message "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing (Code 39)"
 

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Re: DVD/CD-ROM Drivers

Greetings rmemis :welcome: to TSF,

Please try this workaround...(it's not as daunting as it looks.) :grin:

1. Click on Start.
2. In Start Search or Run type devmgmt.msc and then hit enter.
3. This would open the Device Manager Window.
4. Now locate something which reads as Cd/DVD , there would be a + sign next to it,
5. Click on the +Sign next to it and down below locate the driver responsible for the functioning of the cd & DVD.
6. Now right click on the driver and then click on Uninstall
7. Now locate an option right at the top which reads as ACTIONS.
8. Click on Actions and then click on Scan for Hardware Changes.
9. Close the Device Manager Window.
10. Click on Start and in Start Search type Regedit and then click Enter.
11. This would open the Registry Editor Window.
12 .Locate an option which reads as HKEY_LOCAL_MACHINE
13. Click on the +Sign next to it.
14. Now locate another option which reads as SYSTEM.
15. Click on the +Sign next to SYSTEM.
16 .Now Locate another option which reads as Current Control Set.
17. Click on the +Sign next to it.
18 .Now locate another option which reads as CONTROL.
19 .Click on the +Sign next to it.
20. Locate an option reading as CLASS.
21. Click on the +Sign next to it.
22. Now we would find a lot of keys..
23. Locate a key which reads as 4D36E965
24. Click on the Key and then look right at the right top corner of the screen and locate Upper Filters and Lower Filters.
25. Right click on Upper Filter and then click on Delete.
26. Do the same if you get Lower Filters as well.
27. Close the registry and restart the computer to check the functionality of the Drive

Post back with the results.

Kind Regards,
 

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Discussion Starter · #3 ·
Re: DVD/CD-ROM Drivers

Chauffeur2
Thanks - I followed the steps you described and it worked. Both of my DVD players are now recognized by Windows.

My wife's laptop running Windows 7 has the same problem where the DVD is not recognized by Windows. Will the same steps work on Windows 7?
 

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Team Manager , Articles Team
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Re: DVD/CD-ROM Drivers

Hi rmemis,

That's great news :4-clap:

YES the same workaround will work on any computer.
It has been my pleasure to have assisted you.

I love the easy ones. :rofl:

Kind Regards,
 
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