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Discussion Starter #1
Hi,

I am presently running the Windows 7 Pro OS and I am continually having a problem creating a restore point. I receive the following error message:The creation of a shadow copy has timed out. Try this operation again. (0x81000101). I would appreciate any assistance given to help resolve this problem.

Thanks
 

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Team Manager, Microsoft Support
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26,502 Posts
Re: Creating a Restore Point Error Message

If trying the suggestions in Post #2, after disabling System Restore, reboot. When up an running, make sure there are no Restore points. Now reenable and reboot again. There might be a Restore point. If not try the manual method again.
 

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Discussion Starter #4
Re: Creating a Restore Point Error Message

SpywareDr,

Thanks for your reply. I tried all of the suggestions at the address you posted. No Joy. Any other suggestions?
 

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Discussion Starter #5
Re: Creating a Restore Point Error Message

Corday,

Thanks for your suggestion. I tried that also. No Joy. Is there anything that I can try. Getting Desperate.
 

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Team Manager, Microsoft Support
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Re: Creating a Restore Point Error Message

In the link SpywareDr provided, there were many suggestions. Did you try them all, particularly making sure Volume Shadow Copy service was enabled?
 

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Administrator, Manager, Microsoft Support, Acting
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34,376 Posts
Re: Creating a Restore Point Error Message

Hi -

Let's see if the VSS (Volume Shadow Copy Service) Admin CMD tool yields any clues.

Download the batch script and save to Documents folder.

http://sysnative.com/apps/jcgriff2/VSS..._2_.bat

RIGHT-click on the batch script, select "Run as Administrator"

A CMD screen will appear and scroll as 4 vssadmin commands are executed.

A Notepad will open upon completion (it may take a few minutes).

Save the Notepad to Documents. Upload it and attach to your next post.

Regards. . .

jcgriff2

`
 

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TSF Emeritus
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15,079 Posts
Re: Creating a Restore Point Error Message

Hello,

After running the batch file that jcgriff2, can you please also do the following:

Command query
  1. Click on the
    button. Inside the search box type in CMD
  2. Right click on CMD => Choose Run as Administrator
  3. Inside the Command Prompt windows copy and paste the following commands
    sc qc vss >r&& sc queryex vss >>r &&notepad r
  4. Once finished a note pad file called R will open Please post the contents back into this thread.
Event Log Viewer

  1. Please download VEW.exe from Here and save it to your desktop.
  2. Go to your desktop and right click on VEW.exe and choose Run as Administrator
  3. Once open set the following settings
    • 'Select log to query'
      1. Tick Application
      2. Tick System
    • 'Select Type to list'
      1. Tick Critical
      2. Tick Error
      3. Tick Information
      4. Tick Warning
    • 'Number or date events'
      1. Tick Number of Events and set it to 20
  4. Click on Run
  5. Once completed a notepad file will open. Please copy and paste the contents of VEW.txt back into this thread.
 

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Discussion Starter #9
Re: Creating a Restore Point Error Message

In the link SpywareDr provided, there were many suggestions. Did you try them all, particularly making sure Volume Shadow Copy service was enabled?
I haven't tried this one, but I will. I will advise on results.
Thanks
 

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Discussion Starter #10
Re: Creating a Restore Point Error Message

Hi -

Let's see if the VSS (Volume Shadow Copy Service) Admin CMD tool yields any clues.

Download the batch script and save to Documents folder.

http://sysnative.com/apps/jcgriff2/VSS..._2_.bat

RIGHT-click on the batch script, select "Run as Administrator"

A CMD screen will appear and scroll as 4 vssadmin commands are executed.

A Notepad will open upon completion (it may take a few minutes).

Save the Notepad to Documents. Upload it and attach to your next post.

Regards. . .

jcgriff2

`
I will work on this today and get back to you with the results.

Thanks
 

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Discussion Starter #11
Re: Creating a Restore Point Error Message

Hello,

After running the batch file that jcgriff2, can you please also do the following:

Command query
  1. Click on the
    button. Inside the search box type in CMD
  2. Right click on CMD => Choose Run as Administrator
  3. Inside the Command Prompt windows copy and paste the following commands
    sc qc vss >r&& sc queryex vss >>r &&notepad r
  4. Once finished a note pad file called R will open Please post the contents back into this thread.
Event Log Viewer

  1. Please download VEW.exe from Here and save it to your desktop.
  2. Go to your desktop and right click on VEW.exe and choose Run as Administrator
  3. Once open set the following settings
    • 'Select log to query'
      1. Tick Application
      2. Tick System
    • 'Select Type to list'
      1. Tick Critical
      2. Tick Error
      3. Tick Information
      4. Tick Warning
    • 'Number or date events'
      1. Tick Number of Events and set it to 20
  4. Click on Run
  5. Once completed a notepad file will open. Please copy and paste the contents of VEW.txt back into this thread.
Thanks for the suggestion. I will work on this today along with that of jcgriff2 and post the results.
 

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Registered
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101 Posts
Discussion Starter #12
Re: Creating a Restore Point Error Message

Hi -

Let's see if the VSS (Volume Shadow Copy Service) Admin CMD tool yields any clues.

Download the batch script and save to Documents folder.

http://sysnative.com/apps/jcgriff2/VSS..._2_.bat

RIGHT-click on the batch script, select "Run as Administrator"

A CMD screen will appear and scroll as 4 vssadmin commands are executed.

A Notepad will open upon completion (it may take a few minutes).

Save the Notepad to Documents. Upload it and attach to your next post.

Regards. . .

jcgriff2

`
Requested info.
 

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TSF Emeritus
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15,079 Posts
Re: Creating a Restore Point Error Message

Hello,

Can you please run the batch file that jcgriff2 posted, but this time run the batch file as an Administrator. The errors in the report indicate that the file was not ran as admin

Looking over the event logs a lot of the errors from VSS have the error code Access Denied.

How many accounts do you have on this computer? Are you running System Restore as an Administrator?

Can you please run the following command from Command Prompt as Admin:
reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList" /s >123&&notepad 123
 

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Discussion Starter #15
Re: Creating a Restore Point Error Message

Hello,

Can you please run the batch file that jcgriff2 posted, but this time run the batch file as an Administrator. The errors in the report indicate that the file was not ran as admin

Looking over the event logs a lot of the errors from VSS have the error code Access Denied.

How many accounts do you have on this computer? Are you running System Restore as an Administrator?

Can you please run the following command from Command Prompt as Admin:
reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList" /s >123&&notepad 123
I have only one account on this computer which is supposed to have access to everything. I will work on what you have suggested and get back to youl

Thanks
 

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Discussion Starter #16
Re: Creating a Restore Point Error Message

Hello,

Can you please run the batch file that jcgriff2 posted, but this time run the batch file as an Administrator. The errors in the report indicate that the file was not ran as admin

Looking over the event logs a lot of the errors from VSS have the error code Access Denied.

How many accounts do you have on this computer? Are you running System Restore as an Administrator?

Can you please run the following command from Command Prompt as Admin:
reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList" /s >123&&notepad 123
Power to Go

I have one account under my name and it is listed as administrator. I have tried numerous times to run the batch code as administrator, however, it runs everything but the list names at which point it never completes. If I open it from the site it completes with the results you have seen. Do I need to change my account? I will try to do the last suggestion and get back to you with the results. I tried to enter the above in the command prompt as admin:but it doesn't produce anything. Could you explain how to enter the above? Forgive my ignorance.
 

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TSF Emeritus
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15,079 Posts
Re: Creating a Restore Point Error Message

Hello,

Before we start looking at the permissions for VSS lets make sure there are no file corruptions on your machine:

SFC /SCANNOW

  1. Click on the
    button. Inside the search box type in CMD
  2. Right click on CMD => Choose Run as Administrator
  3. Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
  4. Please wait for this to Finish before continuing with the rest of the steps.
Convert CBS.log to CBS.txt

  1. Click on the
    button => Inside the search box copy and paste the following command:
    Code:
    cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  2. Press Enter
  3. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread
Please Note:: if the file is too big to upload to you next post please upload via Dropbox or ge.tt
 

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Re: Creating a Restore Point Error Message

That log looks good.

Please click on the Start button -> And type Services.msc (you can start typing this as soon as the start menu opens) -> right click on Services.msc -> Choose Run as Admin

Now inside the service list please find COM + event System -> Double click on it -> Makes sure 'Service status' is set to Running -> If the Start is NOT greyed out click on Start -> Set start up to type to Automatic ->Press OK

Now check the settings on the following Services:

Block Level Backup Engine Service
-Start up type = Manual
-Service status = Stopped

Microsoft Software Shadow Copy Provider
-Start up type = Manual
-Service status = Running > Click on Start to start running the service

Remote Procedure Call (RPC)l (you wont be able to change these settings. just report to me what they are)
-Start up type = Automatic
-Service Status = Running

System Event Notification Service
-Start up type = Automatic
-Service Status = Running

Volume Shadow Copy
-Start up type = Manual
-Service Status = Stop

PowersShell ACL

  • Click Start -> right click on Powershell.exe -> Choose run as admin
  • Inside the PowerShell windows copy the following command's
    get-acl "C:\Windows\system32\vssvc.exe" | format-list >2
  • Press Enter
    get-acl HKLM:\SYSTEM\CurrentControlSet\Services\vss | format-list>>
  • Press Enter
  • Type in notepad 2
  • Press Enter
  • You should now have a notepad file with a list of all the files inside the BIN folder along with all of their Security Permissions. Please post the contents back into this thread.
 

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Discussion Starter #20
Re: Creating a Restore Point Error Message

That log looks good.

Please click on the Start button -> And type Services.msc (you can start typing this as soon as the start menu opens) -> right click on Services.msc -> Choose Run as Admin

Now inside the service list please find COM + event System -> Double click on it -> Makes sure 'Service status' is set to Running -> If the Start is NOT greyed out click on Start -> Set start up to type to Automatic ->Press OK

Now check the settings on the following Services:

Block Level Backup Engine Service
-Start up type = Manual
-Service status = Stopped

Microsoft Software Shadow Copy Provider
-Start up type = Manual
-Service status = Running > Click on Start to start running the service

Remote Procedure Call (RPC)l (you wont be able to change these settings. just report to me what they are)
-Start up type = Automatic
-Service Status = Running

System Event Notification Service
-Start up type = Automatic
-Service Status = Running

Volume Shadow Copy
-Start up type = Manual
-Service Status = Stop

PowersShell ACL

  • Click Start -> right click on Powershell.exe -> Choose run as admin
  • Inside the PowerShell windows copy the following command's
    get-acl "C:\Windows\system32\vssvc.exe" | format-list >2
  • Press Enter
    get-acl HKLM:\SYSTEM\CurrentControlSet\Services\vss | format-list>>
  • Press Enter
  • Type in notepad 2
  • Press Enter
  • You should now have a notepad file with a list of all the files inside the BIN folder along with all of their Security Permissions. Please post the contents back into this thread.
I completed the first part and everything is set as you posted.
Please find the PowerShell text attached.
Thanks for your continued help!:smile:
 

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