[SOLVED] connection problem

903 Views 16 Replies 5 Participants Last post by Troy_Jollimore, Apr 15, 2011

ybother

Discussion Starter · Apr 13, 2011

ok so when I normally start my pc i cant access the internet. I use the built in diagnostic problem program. First it tell me to reset my winsock cause somethings wrong with it, and I do, but then after i restart my pc i still can't connect to internet . So i run the diagnostic thing again and it says something like "contact the person that manages your windows product support or go online to support.microsoft.com/winxp" and I did and nothing helped me. But for some strange reason I can access the internet when i run my pc in safe mode with networking. So how can i fix it so than i can access the internet in normal pc mode...? I've tried alot of programs and different form of resetting it in the command prompt. Can anyone help PLZ!!! :'(

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1 - 17 of 17 Posts

rodcarty

· #2 · Apr 13, 2011

Re: connection problem

If it works in safe mode with networking but not normal mode it's likely some form of firewall or security program that is causing the problem. Do you have a router that you are trying to connect to the Internet through?

DaChozenOnez

· #3 · Apr 13, 2011

Re: connection problem

when did this start happening?
If it was when you reformatted or something you need drivers.

ybother

Discussion Starter · #4 · Apr 13, 2011

Re: connection problem

im not using router im connecting directly from a modem and i didnt reformat anything

rodcarty

· #5 · Apr 13, 2011

Re: connection problem

Ok, if you have no router then you need a firewall program. Please open a DOS window (type CMD in a Run or Search window depending on whether you have XP or newer) then type ipconfig /all and press enter in the DOS window.

If you do this both in safe mode and in normal mode, check to see if you are getting an IP address in both modes. Likely it'll be the same IP address. Make sure the subnet mask, default gateway and DNS server addresses also match. Please post what the numbers are.

Troy_Jollimore

· #6 · Apr 13, 2011

Re: connection problem

You also didn't answer the question, "When did this start happening?" Do you remember what you did or were doing when it started happening?

2xg

· #7 · Apr 13, 2011

Re: connection problem

Hello,

In order for us to assist and provide you with resolutions, you will need to respond promptly to the questions that are being asked.

====================
What type of Anti-Virus, or Security software do you have installed? Norton, McAfee, AVG or similar.

But for some strange reason I can access the internet when i run my pc in safe mode with networking.

ybother

Discussion Starter · #8 · Apr 14, 2011

Re: connection problem

Troy_Jollimore said:
You also didn't answer the question, "When did this start happening?" Do you remember what you did or were doing when it started happening?

No i dont exactly but like 2 weeks ago

ybother

Discussion Starter · #9 · Apr 14, 2011

Re: connection problem

Troy_Jollimore said:
You also didn't answer the question, "When did this start happening?" Do you remember what you did or were doing when it started happening?

2xg said:
Hello,

In order for us to assist and provide you with resolutions, you will need to respond promptly to the questions that are being asked.

====================
What type of Anti-Virus, or Security software do you have installed? Norton, McAfee, AVG or similar.

i only have Microsoft security essentials

ybother

Discussion Starter · #10 · Apr 14, 2011

Re: connection problem

in safe mode:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
Windows IP Configuration

Host Name . . . . . . . . . . . . : user
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
Physical Address. . . . . . . . . : 00-E0-B8-7D-3F-35
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.64
Subnet Mask . . . . . . . . . . . : 255.255.255.0
IP Address. . . . . . . . . . . . : ?
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.254
?
?
?
Lease Obtained. . . . . . . . . . : Wednesday, April 13, 2011 7:30:54 PM

Lease Expires . . . . . . . . . . : Thursday, April 14, 2011 7:30:54 PM

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : ?
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

See less See more

2xg

· #11 · Apr 14, 2011

Re: connection problem

Thanks for answering the questions, very good.

Pls. try a System Restore and restore it to a point where your computer was able to connect. Here's the guide.

Post an update.

ybother

Discussion Starter · #12 · Apr 14, 2011

Re: connection problem

in normal mode:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
Windows IP Configuration

Host Name . . . . . . . . . . . . : user
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
Physical Address. . . . . . . . . : 00-E0-B8-7D-3F-35
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.64
Subnet Mask . . . . . . . . . . . : 255.255.255.0
IP Address. . . . . . . . . . . . : ?
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.254
?
?
?
Lease Obtained. . . . . . . . . . : Wednesday, April 13, 2011 8:12:53 PM

Lease Expires . . . . . . . . . . : Thursday, April 14, 2011 8:12:53 PM

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : ?
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

See less See more

ybother

Discussion Starter · #13 · Apr 14, 2011

Re: connection problem

system restore was a fail. it may be because the earliest i could restore it to was the 8th which was a system checkpoint

2xg

· #14 · Apr 14, 2011

Re: connection problem

Verify if there's Proxy settings in your browser and disable it. Here's how.

Click on the Fix It button to reset your Windows Hosts File.

Please download the Free version of Malwarebytes, scan and remove infection if there's anything found, no need to post the results.

ybother

Discussion Starter · #15 · Apr 14, 2011

Re: connection problem

2xg said:
Verify if there's Proxy settings in your browser and disable it. Here's how.

Click on the Fix It button to reset your Windows Hosts File.

Please download the Free version of Malwarebytes, scan and remove infection if there's anything found, no need to post the results.

OMG UR THE BEST THANK YOU. THE Malwarebytes FIXED IT THANK YOU SO MUCH I WAS GETTING SO FRUSTRATED WITH IT. im so happy i almost cried lol

2xg

· #16 · Apr 14, 2011

Re: connection problem

Ohh...that's really great to hear that you have internet connection now and I'm happy for you. :smile:

Once in a while you may run Malwarebytes, it's a pretty good Anti-Spyware software.

You're Welcome!

Troy_Jollimore

· #17 · Apr 15, 2011

I tell people to run it once a week at the least.

ybother, Do you remember what malware it said was causing the problem? Or did it show quite a few entries in the results?

1 - 17 of 17 Posts

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