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Discussion Starter · #1 ·
I have a Gigabyte 3GHz AMD with 4Gb RAM, almost never have more than 2Gb RAM being used even if a lot of programs are running, 3 monitors running as well (1 off USB).
I am having a problem where the computer will just lock up when I click on something in an application. Usually the application is Excel or sometimes an application called Dealbook 360. The software vendors of Dealbook 360 say it is not a problem with the software and I have it running on another computer and it does not cause the system to lock up on that. I can't figure out why only these 2 apps would cause it to crash but maybe it is just coincidence. Is there anyway to figure out what might be causing this? I can analyse the dump files if needed but not sure where to start...
 

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Have you tried to look in event viewer? That may shed some light on what exactly is happening.

Does computer ever actually restart or display a blue screen?
 

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Discussion Starter · #3 ·
Re: computer crashing / lock up

Have you tried to look in event viewer? That may shed some light on what exactly is happening.

Does computer ever actually restart or display a blue screen?
It just locks up. To restart it I have to hold the power button for 5 seconds and then turn it on again. Windows just starts up normally from that point until the next crash, which might be 20mins, might be 4hrs, or might not happen again until the next day.

Doesn't seem to be any problem with the memory either:
[Wed Apr 06 17:44:35 2011]
Self-test 1024K passed!
Self-test 1024K passed!
Self-test 1024K passed!
[Wed Apr 06 18:00:23 2011]
Self-test 8K passed!
Self-test 8K passed!
Self-test 8K passed!
[Wed Apr 06 18:16:43 2011]
Self-test 10K passed!
Self-test 10K passed!
Self-test 10K passed!

I couldn't see anything obvious in event viewr, I'll have a look at the next crash but as it is a lock up, I'm not sure event viewer would log anything.
 

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Discussion Starter · #5 ·
Re: computer crashing / lock up

Run this program BSOD_XP_v1.3_jcgriff2_PROD.exe. After it is done, go to MY Documents and zip up the file TSF_XP_SUPPORT and attach it in your next post, so we can see what is going on in your system.
Attached.
I have removed AVira and instead installed COMODO AV + firewall to see if that helps.
I was noticing that occasionally AVira would start scanning and a crash would happen. This still doesn't explain why Excel / Dealbook might cause the crash but I thought it was worth a try.
 

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Team Manager - Hardware, Acting Manager, Security
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Re: computer crashing / lock up

You know what really makes this easier? How about specifics on hardware including model # of mobo and ram model number make and speed. Also hard drive make and model and approximate age as these are the hardware components that most often cause your issues.
 

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Discussion Starter · #7 · (Edited)
Re: computer crashing / lock up

You know what really makes this easier? How about specifics on hardware including model # of mobo and ram model number make and speed. Also hard drive make and model and approximate age as these are the hardware components that most often cause your issues.
It's about 2 months old and this wasn't happening until the last 3 weeks (though it "seems" to be happening more often), which makes me suspect software more than hardware but you never know until you get to the bottom of it.

I've put the basics below but the rest of the Everest report is in the zip.

model # of mobo: BIOSTAR Group A880G+
ram model number 3328 MB
[ Memory Devices / DIMM0 ]

Memory Device Properties:
Form Factor DIMM
Type Detail Synchronous
Size 2048 MB
Speed 533 MHz
Total Width 64-bit
Data Width 64-bit
Device Locator DIMM0
Bank Locator BANK0
Manufacturer Manufacturer00
Serial Number 00000000
Asset Tag AssetTagNum0
Part Number 1600LL Series00000

[ Memory Devices / DIMM1 ]

Memory Device Properties:
Form Factor DIMM
Type Detail Synchronous
Size 2048 MB
Speed 533 MHz
Total Width 64-bit
Data Width 64-bit
Device Locator DIMM1
Bank Locator BANK1
Manufacturer Manufacturer01
Serial Number 00000000
Asset Tag AssetTagNum1
Part Number 1600LL Series00000

[ Memory Devices / DIMM2 ]

Memory Device Properties:
Data Width 64-bit
Device Locator DIMM2
Bank Locator BANK2
Manufacturer Manufacturer02
Serial Number SerNum02
Asset Tag AssetTagNum2
Part Number ModulePartNumber02

[ Memory Devices / DIMM3 ]

Memory Device Properties:
Data Width 64-bit
Device Locator DIMM3
Bank Locator BANK3
Manufacturer Manufacturer03
Serial Number SerNum03
Asset Tag AssetTagNum3
Part Number ModulePartNumber03


Disk Drive SAMSUNG HD105SI (931 GB, IDE)
 

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Re: computer crashing / lock up

I would just bet on the video card as I see that program is trading software and that card is rather poor quality. Have you tried upgrading the video driver as that is step one to me.
 

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Discussion Starter · #9 · (Edited)
Re: computer crashing / lock up

I would just bet on the video card as I see that program is trading software and that card is rather poor quality. Have you tried upgrading the video driver as that is step one to me.
Hmm not sure, I've played COD4 on it with no trouble and the trading software doens't really use any more graphics power than say Excel or Firefox or video would I don't think? I do have 3 monitors though, 1 running on USB...

I'll have a hunt around for an upgrade but I'm pretty sure it's the latest....

Edit: driver update released on 29 March 2011 so I'll try with that one for a bit...
 

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Re: computer crashing / lock up

I don't believe Firefox or Excel is actually causing the freezing. It may just be a pure coincidence that you happen to be using one of those programs when it happens. Something else is causing the issues.

- I'm assuming having Comodo running instead of Avira didn't help anything?

-Have you tried to unplug one of the monitors and see if that helps? If it is a video card issue, running three monitors may be an issue.
 

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Discussion Starter · #11 ·
Re: computer crashing / lock up

I don't believe Firefox or Excel is actually causing the freezing. It may just be a pure coincidence that you happen to be using one of those programs when it happens. Something else is causing the issues.

- I'm assuming having Comodo running instead of Avira didn't help anything?

-Have you tried to unplug one of the monitors and see if that helps? If it is a video card issue, running three monitors may be an issue.
Well, I'm not sure which helped:
1. uninstalling avira and installing comodo instead or
2. video driver update
but all seems to be better.
#Thanks
 

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Re: computer crashing / lock up

Great to hear you got it sorted. You can mark this thread solved in the Thread Tools at the top.
 
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