[SOLVED] Completely Cleaning Computer

6843 Views 17 Replies 6 Participants Last post by BCCOMP, May 29, 2008

zejohnson

Discussion Starter · May 27, 2008

ok so here is my postions. I got a virus on my computer that runs windows xp service pack 2. i started to post in hijack this but iwas to late my computer then crashed with a blue screen with fatal system error. i looked the error up on google and microsoft with no results. so then i put in my windows disk and resinstalled windows all together. Worked fine and installed the drivers without any problem. A week later when i started a virus scan it threw me back right into the blue screen. Im tired of tring to fix it and remove the virus. I just want the computer to its original state and without the virus hidding somewhere on the computer to only come back and attack me later. any tips? suggestions?

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BCCOMP

· #2 · May 27, 2008

Re: Completely Cleaning Computer

Did you do a complete format and install or just a restore?
What is the blue screen error?
You may have a hardware issue or something other than a virus causing you BSOD.
Bill

zejohnson

Discussion Starter · #3 · May 27, 2008

Re: Completely Cleaning Computer

wow thanks for the speedy response... Im almost possitive it is a virus because before i completely re installed windows mcafee came up with "A New Win32 virus" ... the error message that i get when i boot is

STOP: c000021a {Fatal System Error]
The AWindows Subsystem system process terminated unexpectedly with a satus of 0xc0000005 (0x7c9106c3 0x00c7f36c).
The system has been shut down.

Beginning dump of physical memory
Physical memory dump complete.
Contact your system administrator or technical support group for further assitance.

redoak

· #4 · May 27, 2008

Re: Completely Cleaning Computer

I found this site via Google. The info is posted by an individual who appears to have valid credentials.

{redoak}

http://www.updatexp.com/0xC0000005.html

BCCOMP

· #5 · May 27, 2008

Re: Completely Cleaning Computer

Hi,
If you reinstalled windows and formated the drive you would have removed the virus.
If you just did a repair install you would still have the virus.
Which type of install did you do?
Bill

ThorXP

· #6 · May 27, 2008

Re: Completely Cleaning Computer

Welcome to TSF....

Do you have all of the important data backed up from the computer?

If not then:

You might have to remove the hard drive from this computer and install it in another computer as a slave drive and after it is able to be accessed by Windows on that computer you will have to manually backup all of your important data that you have to another media like CD-R's, DVD or or external hard drive. Then when this is done return it to the original computer as a master drive on the primary IDE cable and do the following:

I hope you have the Windows software for this machine. Please use Internet Explorer to view this article

Microsoft KB - How to perform a clean boot in Windows XP =
http://support.microsoft.com/default.aspx?scid=kb;EN-US;310353

See less See more

zejohnson

Discussion Starter · #7 · May 27, 2008

Re: Completely Cleaning Computer

ok so all i did was re install windows. i never went into cmd and typed format c:\ .... does this matter? I also dont care about anything on the computer so any files i may loose doesnt affect me. Also may i ad when i go into safe mode my keyboard and mouse freeze up. The computer doesnt freeze just the mouse and keyboard. I have herd storys of how virues can hide on your regedit. Or could this just my computer hardware going bad.

Specialkey

· #8 · May 27, 2008

Re: Completely Cleaning Computer

You need to do a clean and fresh install,formatting the hard drive.

BCCOMP

· #9 · May 28, 2008 (Edited)

Re: Completely Cleaning Computer

Sorry, we may have miss communication.
When you say you reinstalled windows, was this a repair install or did you format the C: drive (you should have been given this option) and then install windows. If it was a repair install (NO formatting) and you have no concerns of lost data, I would recommend a complete format and a clean install of XP.
Bill

zejohnson

Discussion Starter · #10 · May 28, 2008

Re: Completely Cleaning Computer

so if i completly re instal windows again... "not repair" all my worries should be over? Just seems weird i got the same error message after i did complete install when i do anti virus checks.

MikenandezNST

· #11 · May 28, 2008

Re: Completely Cleaning Computer

It is also possible if I am not mistaken to catch a virus that can be stored in the MBR and I don't think a format would rid ya of one of those fellas.

Not possitive but some thing you can look into.

BCCOMP

· #12 · May 28, 2008

Re: Completely Cleaning Computer

Hi Zejohnson,
Yes, usually a complete Format (Low Level not a quick format) will remove most viruses.
A repair install leaves your data, but repairs just the XP system folders. Depending on the virus a repair install will not remove the virus.
What is your virus program?

zejohnson

Discussion Starter · #13 · May 28, 2008

Re: Completely Cleaning Computer

well i did have mcafee but after these full installs i lost it so im probably going to buy trend micro. Also i would like to quit having to install windows. kinda of an annoying task. From the above post is there a way to clear the mass boot record? Just seems weird it happens after i do a complete install. Everytime i do a virus check

....

BCCOMP

· #14 · May 28, 2008

Re: Completely Cleaning Computer

Try this anti-virus program (Free)to see if it will take care of it.
Be sure to uninstall your other Anit-virus program first!
If this progam detects the virus POST what the virus is.
http://www.majorgeeks.com/AVG_AntiVirus_Free_Edition_d886.html

Again, did you do a clean install or just a repair install?
Bill

zejohnson

Discussion Starter · #15 · May 28, 2008

Re: Completely Cleaning Computer

I did a clean install. I also am doing another clean install again and going to download that anti virus that you recommended...It may take a bit.

BCCOMP

· #16 · May 28, 2008

Re: Completely Cleaning Computer

Let us know!
Thanks,
Bill

zejohnson

Discussion Starter · #17 · May 29, 2008

Re: Completely Cleaning Computer

Ok here is what i have to say... I found that i was doing a quick install instead of a complete format. "like you suggested" .... I am very happy with the speed at which you guys help people. I am good to go now and i thank you guys alot... Solved..

BCCOMP

· #18 · May 29, 2008

Glad you sorted it out!
Bill

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