Re: Cannot connect to DNS Info
Reset the router to factory defaults by holding the reset button down for 15 seconds with power on. The following procedure should get you a connection with any broadband modem that is configured to use DHCP for the router connection, such as cable modems, and many DSL modems.
- Turn off everything, the modem, router, computer.
- Connect the modem to the router's WAN/Internet port.
- Connect the computer to one of the router's LAN/Network ports.
- Turn on the modem, wait for a steady connect light.
- Turn on the router, wait for two minutes.
- Boot the computer.
When the computer is completely booted, let's see this.
Hold the
Windows key and press
R, then type
CMD (
COMMAND for W98/WME) to open a command prompt:
NOTE: For the items below in
red surrounded with
< >, see comments below for the actual information content, they are value substitutions from the previous command output!
In the command prompt window that opens, type type the following commands one at a time, followed by the
Enter key:
IPCONFIG /ALL
PING <computer_IP_address>
PING <default_gateway_address>
PING <dns_servers>
PING 206.190.60.37
PING yahoo.com
Right click in the command window and choose
Select All, then hit
Enter to copy the contents to the clipboard.
Paste the results in a message here.
<computer_IP_address> - The
IP Address of your computer, obtained from the IPCONFIG command above.
<default_gateway_address> - The IP address of the
Default Gateway, obtained from the IPCONFIG command above.
<dns_servers> - The IP address of the first (or only) address for
DNS Servers, obtained from the IPCONFIG command above.
If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
