[Vinnymata]

Hey I've been getting the dreaded BSOD and it only seems to happen when I play Dead Island Riptide. That's literally the only time my computer has crashed like that. Any ideas of why it's happening and how I might fix it?

 

[Patrick]

Re: BSOD

Hi,

Please refer to the following and reply back accordingly with the required information - http://www.techsupportforum.com/for...tions-windows-8-1-8-0-7-and-vista-452654.html

Regards,

Patrick

 

[Vinnymata]

Re: BSOD

· OS - Windows 7
· x64
· What was original installed OS on system? Windows 7
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Retail
· Age of system (hardware) Less than a year
· Age of OS installation - have you re-installed the OS? Installed it early April 2013

· CPU AMD FX-8350 Vishera 4.0GHz (4.2GHz Turbo) Socket AM3+ 125W Eight-Core
· Video Card Radeon HD 7870
· MotherBoard ASUS M5A97 LE R2.0
· Power Supply - Cooler Master Silent Pro M2 - 1000W

 

[Patrick]

Re: BSOD

Thanks!

We have three attached DMP files, all of the same bug check:

All of the attached DMP files are of the WHEA_UNCORRECTABLE_ERROR (124) bugcheck.

A fatal hardware error has occurred. This fatal error displays data from the Windows Hardware Error Architecture (WHEA).

If we run an !errrec on the 2nd parameter of the bugcheck (address of the WER structure) we get the following:

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa80086380a8
Section       @ fffffa8008638180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
[COLOR=Red][I][B]Error Type    : Cache error[/B][/I][/COLOR]
[COLOR=Red][I][B]Operation     : Instruction Execute[/B][/I][/COLOR]
Flags         : 0x00
Level         : 3
CPU Version   : 0x0000000000600f20
Processor ID  : 0x0000000000000006

So we can see it's a Cache Error, specifically the operation was an Instruction Execute. As far as I know, a microproccesor typically breaks the execution of an instruction into smaller operations. Each of these operations completes a portion of the entire instruction's execution.

If we go further...

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa8008638138
Section       @ fffffa80086382c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

[COLOR=Red][I][B]Error         : ICACHELG_IRD_ERR (Proc 6 Bank 1)[/B][/I][/COLOR]
  Status      : 0xb600000000100153
  Address     : 0x0000000000000007
  Misc.       : 0x0000000000000000

I have never seen documented information on what 'ICACHELG_IRD_ERR' is, but it's a type of CPU cache error. In this specific dump, it's occurring on Processor # 6 and Cache Bank # 1. On the other two dumps, it occurs on Processor # 7 and Cache Bank #1 (the same Cache Bank as the first dump).

There is only so much you can do with a bugcheck like this until it comes down to a faulty processor that will need to be replaced. Start from 1 and work downward:

1. Ensure your temperatures are within standard and nothing's overheating. You can use a program such as Speccy if you'd like to monitor temps - Speccy - System Information - Free Download

2. Clear your CMOS (or load optimized BIOS defaults) to ensure there's no improper BIOS setting - How To Clear CMOS (Reset BIOS)

3. Ensure your BIOS is up to date.

4. The only software conflict that can usually cause *124 bugchecks are OS to BIOS utilities from manufacturer's like Asus' AI Suite. If you have something like this software-wise, remove it ASAP.

5. If all of the above fail, the only left to do is replace your processor as it is faulty.

Regards,

Patrick

 

[Vinnymata]

Re: BSOD

The Asus AI Suite, are you referring to the program that pops up when you enter the BIOS? Or is it something completely different? Also how does one update the BIOS?

 

[Patrick]

Re: BSOD

No, Asus AI Suite is software from Asus that you may or may not have installed if you have an Asus board that supports the Asus AI Suite. Check the Control Panel's list of programs for it.

To update Asus BIOS, see here - ASUSTeK Computer Inc.-Forum- EZ Flash 2 - the safest way to update BIOS

Regards,

Patrick

 

[Vinnymata]

Re: BSOD

Well I updated my BIOS and I haven't had a BSOD since. Just out of curiosity how is it that by updating the BIOS it stopped crashing?

 

[Patrick]

Re: BSOD

Well, it entirely depends on what your specific BIOS update included. In general, BIOS updates can include things such as: General fixes, important system stability updates, memory stability increase, bug fixes, feature enhancements, new features, etc.

If updating your BIOS stopped the BSOD's, it may have been an important update that heavily improved system stability. Also, BIOS' can become corrupt. Flashing it with a newer version solves that as well.

Regards,

Patrick

 

[Vinnymata]

Well whatever it was my rig is working perfectly. Thanks for your help.

 

[Patrick]

Good to hear, and my pleasure.

Regards,

Patrick