[tusharboy]

This problem started surfacing about a week ago, and I don't know what could have caused it. When I close my laptop, MOST of the time, the machine does not properly sleep. The screen turns off, but the HP light on the back remains on and I am unable to wake up the machine without rebooting it. If I don't reboot, it eventually gets a BSOD.

I don't know I attached everything I needed to, but I have the Windows7_Vista_jcgriff2, perfmon report, and the minidump file.

Thank you!

· OS - Windows 7 Home Premium 64bit
· Original OS on system, preinstalled
· Age of HP dv7tqe laptop: Approximately 5 months
· Intel i7-2630QM @ 2.00 GHz
· Radeon HD 6770M
· MotherBoard - unknown
· Power Supply - unknown

 

[jcgriff2]

Re: BSOD When I close laptop

Hi -

Broadcom Bluetooth driver listed as the probable cause -

[font=lucida console]btwampfl.sys            Mon Jul 12 21:41:18 2010 (4C3BC43E)[/font]

http://sysnative.com/drivers/driver.php?id=btwampfl.sys

You'll have to check HP Support for updated drivers. Allow the HP site to scan your system or obtain the exact model number from the label on the bottom of laptop -

http://www8.hp.com/us/en/support-drivers.html


Regards. . .

jcgriff2


`



BSOD SUMMARY

[font=lucida console]
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\012912-33462-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Jan 29 13:05:41.053 2012 (GMT-5)
System Uptime: 0 days 16:46:00.452
*** WARNING: Unable to verify timestamp for btwampfl.sys
*** ERROR: Module load completed but symbols could not be loaded for btwampfl.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT_LARGE
Bugcheck code 1000009F
Arguments 00000000`00000004 00000000`00000258 fffffa80`05b00040 fffff800`00b9c3d0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\012812-39140-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Jan 28 19:40:11.631 2012 (GMT-5)
System Uptime: 0 days 6:55:52.552
*** WARNING: Unable to verify timestamp for btwampfl.sys
*** ERROR: Module load completed but symbols could not be loaded for btwampfl.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT_LARGE
Bugcheck code 1000009F
Arguments 00000000`00000004 00000000`00000258 fffffa80`0ea13420 fffff800`048f93d0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\012412-34523-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Tue Jan 24 23:52:55.305 2012 (GMT-5)
System Uptime: 0 days 23:33:15.227
*** WARNING: Unable to verify timestamp for btwampfl.sys
*** ERROR: Module load completed but symbols could not be loaded for btwampfl.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT_LARGE
Bugcheck code 1000009F
Arguments 00000000`00000004 00000000`00000258 fffffa80`0950e280 fffff800`00b9c3d0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\012212-32105-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Jan 22 22:22:11.641 2012 (GMT-5)
System Uptime: 0 days 4:28:10.562
*** WARNING: Unable to verify timestamp for btwampfl.sys
*** ERROR: Module load completed but symbols could not be loaded for btwampfl.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT_LARGE
Bugcheck code 1000009F
Arguments 00000000`00000004 00000000`00000258 fffffa80`0f1a39b0 fffff800`00b9c3d0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\112911-37112-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Mon Nov 28 23:52:38.838 2011 (GMT-5)
System Uptime: 0 days 0:15:41.648
Probably caused by : disk.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_disk.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`06916050 fffff800`00b9c3d8 fffffa80`05b97260
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  

by [color=navy]jcgriff2     
             
         J. C. Griffith, Microsoft MVP[/color]   
             
           [url=https://mvp.support.microsoft.com/profile/Griffith][color=#000055][u]https://mvp.support.microsoft.com/profile/Griffith[/u][/color][/url]   


           [url=www.sysnative.com][color=#000033][u]www.sysnative.com[/u][/color][/url]
             
           [url=www.jcgriff2.com][color=#000055][u]www.jcgriff2.com[/u][/color][/url] 


¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨



  [/font]

 

[tusharboy]

Re: BSOD When I close laptop

It seemed to have resolved the issue. Thank you!

 

[jcgriff2]

Re: BSOD When I close laptop

Awesome!

Thank you for posting back with the outcome.

Regards. . .

jcgriff2

`