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[SOLVED] BSOD Help!?

3841 Views 7 Replies 3 Participants Last post by  Jonathan_King, 
S
Hi,

This is my first post in this forum, and the community looks very helpful. Since Monday, my computer has been experiencing bsod errors, and I tried everything to fix it. The problem that the screen says is Driver_IRQL_not_less_or_equal.
I restored my computer to the default factory settings, but this problem still persists. Can anyone help me fix this problem? Thank you in advance!

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jcgriff2
Re: BSOD Help!?

Hi -

Update Intel Storage Marrix drivers - named probable cause in all 7 BSODs -
Code: 
[font=lucida console]iaStor.sys      Wed Dec 09 20:39:43 2009 (4B20515F)[/font]
http://sysnative.com/0x1/DriverReference.html#iaStor.sys


Remove old version Norton Internet Security/ N360 -
Code: 
[font=lucida console]ENG64.SYS       Wed Jan 06 17:14:39 2010 (4B450B4F)
EX64.SYS        Wed Jan 06 17:23:25 2010 (4B450D5D)
SRTSP64.SYS     Fri Aug 21 02:54:07 2009 (4A8E448F)
SRTSPX64.SYS    Fri Aug 21 02:54:18 2009 (4A8E449A)[/font]
NIS/ N360 Removal -- sysnative.com - MVP

Reboot upon completion. Install MSE - http://www.microsoft.com/Security_Essentials/


Update these drivers -
Code: 
[font=lucida console]
igdkmd64.sys    Tue Jul 21 18:32:45 2009 (4A66420D) - Intel chipset/ video
e1y60x64.sys    Mon Aug 18 17:45:05 2008 (48A9ED61) - Intel Ethernet
RTKVHD64.sys    Mon Jul 20 06:52:29 2009 (4A644C6D) - Realtek HD audio
IntcHdmi.sys    Tue May 26 07:13:09 2009 (4A1BCEC5) - Intel High Definition Audio HDMI Driver
[/font]
http://sysnative.com/0x1/DriverReference.html#igdkmd64.sys
http://sysnative.com/0x1/DriverReference.html#e1y60x64.sys
http://sysnative.com/0x1/DriverReference.html#RTKVHD64.sys
http://sysnative.com/0x1/DriverReference.html#IntcHdmi.sys


Regards. . .

jcgriff2


`

BSOD BUGCHECK SUMMARY
Code: 
[font=lucida console]
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sat Mar 19 00:42:19.507 2011 (GMT-4)
System Uptime: 0 days 0:37:08.239
BugCheck D1, {49800000000, 2, 1, fffff880010c9f8a}
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+4ff8a )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_iaStor+4ff8a
Bugcheck code 000000D1
Arguments 00000498`00000000 00000000`00000002 00000000`00000001 fffff880`010c9f8a
BiosVersion = P01-B2
BiosReleaseDate = 03/24/2010
SystemManufacturer = Gateway
SystemProductName = SX2801
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sat Mar 19 00:04:02.069 2011 (GMT-4)
System Uptime: 0 days 0:00:35.926
BugCheck D1, {a0, 2, 1, fffff8800109a623}
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+2d623 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  InstStub.exe
FAILURE_BUCKET_ID:  X64_0xD1_iaStor+2d623
Bugcheck code 000000D1
Arguments 00000000`000000a0 00000000`00000002 00000000`00000001 fffff880`0109a623
BiosVersion = P01-B2
BiosReleaseDate = 03/24/2010
SystemManufacturer = Gateway
SystemProductName = SX2801
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sat Mar 19 00:02:16.840 2011 (GMT-4)
System Uptime: 0 days 0:00:39.697
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+2d623 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_iaStor+2d623
Bugcheck code 00000050
Arguments ffffffff`ffffffd2 00000000`00000001 fffff880`01321623 00000000`00000000
BiosVersion = P01-B2
BiosReleaseDate = 03/24/2010
SystemManufacturer = Gateway
SystemProductName = SX2801
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Fri Mar 18 23:34:49.492 2011 (GMT-4)
System Uptime: 0 days 0:07:05.442
BugCheck D1, {77982fd0, 2, 1, fffff880010e8623}
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+2d623 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_iaStor+2d623
Bugcheck code 000000D1
Arguments 00000000`77982fd0 00000000`00000002 00000000`00000001 fffff880`010e8623
BiosVersion = P01-B2
BiosReleaseDate = 03/24/2010
SystemManufacturer = Gateway
SystemProductName = SX2801
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Fri Mar 18 23:27:01.490 2011 (GMT-4)
System Uptime: 0 days 0:00:35.115
BugCheck D1, {ffffffffffffffd1, 2, 1, fffff88001285623}
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+2d623 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_iaStor+2d623
Bugcheck code 000000D1
Arguments ffffffff`ffffffd1 00000000`00000002 00000000`00000001 fffff880`01285623
BiosVersion = P01-B2
BiosReleaseDate = 03/24/2010
SystemManufacturer = Gateway
SystemProductName = SX2801
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Fri Mar 18 23:25:13.512 2011 (GMT-4)
System Uptime: 0 days 0:03:29.137
BugCheck D1, {0, 2, 1, fffff880010ee069}
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+50069 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_iaStor+50069
Bugcheck code 000000D1
Arguments 00000000`00000000 00000000`00000002 00000000`00000001 fffff880`010ee069
BiosVersion = P01-B2
BiosReleaseDate = 03/24/2010
SystemManufacturer = Gateway
SystemProductName = SX2801
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Fri Mar 18 23:21:04.453 2011 (GMT-4)
System Uptime: 0 days 0:04:27.310
BugCheck D1, {ffffe8800352b2b8, 2, 0, fffff8800106bdb1}
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+9db1 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  iexplore.exe
FAILURE_BUCKET_ID:  X64_0xD1_iaStor+9db1
Bugcheck code 000000D1
Arguments ffffe880`0352b2b8 00000000`00000002 00000000`00000000 fffff880`0106bdb1
BiosVersion = P01-B2
BiosReleaseDate = 03/24/2010
SystemManufacturer = Gateway
SystemProductName = SX2801
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  

by [color=navy]jcgriff2     
             
         J. C. Griffith, Microsoft MVP[/color]   
             
           [url=https://mvp.support.microsoft.com/profile/Griffith][color=#000055][u]https://mvp.support.microsoft.com/profile/Griffith[/u][/color][/url]   


           [url=www.sysnative.com][color=#000033][u]www.sysnative.com[/u][/color][/url]
             
           [url=www.jcgriff2.com][color=#000055][u]www.jcgriff2.com[/u][/color][/url] 


¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨


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S
Re: BSOD Help!?

Wow thanks for posting such a quality post! I will definitely let you know the results in a bit
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S
Re: BSOD Help!?

Hi again,

After trying the solutions that you proposed, the frequency of the BSOD has been reduced, but it still occurs on a daily basis. Here is the update to my minidump. Thanks a lot for replying to this thread

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Jonathan_King
Re: BSOD Help!?

Hello,

Those dump files are older than March 20, when John posted. Thus we see nothing new.

Run hard drive diagnostics: SeaTools for Windows | Seagate

If the BSODs persist, please upload a new jcgriff2 report: http://www.techsupportforum.com/for...-instructions-windows-7-and-vista-452654.html
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S
Re: BSOD Help!?

Thank you Jonathan King for correcting me. Here are the UPDATED files:

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S
Re: BSOD Help!?

Hi guys,

Nvm I fixed the problem now. The Iastor.sys was actually a virus file. After I fixed it with Kaspersky, everything is now working fine. Thanks for the efforts!
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Jonathan_King
Re: BSOD Help!?

Glad to hear it Staple; let us know if you need anything else!
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