[SOLVED] BSOD Driver power state Failure

5793 Views 15 Replies 3 Participants Last post by Jonathan_King, Mar 23, 2011

Wolfieboy

Discussion Starter · Mar 11, 2011

Hi,
After Windows update 09/03-2011 have my computer gone in bluescreen six times since, and just in 6hrs four times. it doesn't matter if im playing a game or if the pc just runs a few programs. i havn't plugged in new hardware or installed new software since the the windows update. i'll get the same message in the bluescreen Driver_Power_State_Failure and i have tried to open the dump file but cant understand whats wrong. can someone please help me.

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jcgriff2

· #2 · Mar 11, 2011

Re: BSOD Driver power state Failure

Hi -

Run chkdsk /r on all HDDs
Run HDD diags - http://www.techsupportforum.com/2828431-post7.html

If SeaTools for DOS long test passes, run Driver Verifier.

Driver Verifier - Driver Verifier - Windows 7 & Vista (BSOD-related)

Driver Verifier needs to run 24 hours minimum or until it BSODs your system, whichever is less. Then . . .

Provide full system info - Blue Screen of Death (BSOD) Posting Instructions - Windows 7 & Vista

Regards. . .

jcgriff2

`

BSOD BUGCHECK SUMMARY

Code:

[font=lucida console]
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Thu Mar 10 19:57:31.286 2011 (GMT-5)
System Uptime: 0 days 0:50:53.160
Probably caused by : disk.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  BCU.exe
FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_disk.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`09d7d050 fffff800`00ba2748 fffffa80`0a573290
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = X58A-UD3R
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  


  [/font]

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Wolfieboy

Discussion Starter · #3 · Mar 11, 2011

Re: BSOD Driver power state Failure

Okey nice, thanks i will try this tomorrow. but now my pc just go bluescreen when im in game thats the only, any reason for that!!?

Jonathan_King

· #4 · Mar 11, 2011

Re: BSOD Driver power state Failure

Have you tried uninstalling the game and reinstalling the latest version?

Wolfieboy

Discussion Starter · #5 · Mar 14, 2011

Re: BSOD Driver power state Failure

got the BSOD when i tried to reinstall steam, and ideas what the problem could be. have taken stress tests on cpu, ram and gpu and no BSOD??
could it be somthing with the windows update and steam??

PC specs:
gigabyte ud3r x58 s1366
intel i7 950 (not OC)
12 gb xms3 (3*4gb)
os on a corsair force 120gb
sapphire 6870 1 gb (not OC)

just in case you're wondering!

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Wolfieboy

Discussion Starter · #6 · Mar 15, 2011

Re: BSOD Driver power state Failure

Just tried the driver vertifier and got bluescreen but no driver power state failure, and this bluescreen code:
BCCode: c4
BCP1: 00000000000000F6
BCP2: 00000000000000E0
BCP3: FFFFFA800D469B30
BCP4: FFFFF8800934B809
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
this is not the same bluescreen code i got before..!

Jonathan_King

· #7 · Mar 15, 2011

Re: BSOD Driver power state Failure

The C4 bugcheck means Driver Verifier did its job well, and found a faulty driver. Could you please attach the new dump file?

Wolfieboy

Discussion Starter · #8 · Mar 15, 2011 (Edited by Moderator)

OS - Vista/ Windows 7 ? Windows 7 pro
x86 (32-bit) or x64 ?x64
What was original installed OS on system? none bought in pieces
Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Windows 7 Professional (x64) - DVD (English) from MSDNAA
Age of system (hardware): brand new for retailer 14. January 2011
Age of OS installation - have you re-installed the OS? 1,5 month old on a 1,5 month old pc
CPU: Intel i7 950 @ 3,06GHz
Video Card: Sapphire Radeon HD6870 1GB
MotherBoard: Gigabyte GA-X58A-UD3R X58 S-1366 ATX
Power Supply - brand & wattage: Fractal Design Newton R2 1000W Modular

Have taken the BSOD File Collection app and perfmon report, here it is:

the dump file

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Jonathan_King

· #9 · Mar 15, 2011

Re: BSOD Driver power state Failure

Thank you.

The crash points to gdrv.sys, which is a Gigabyte energy saving program driver. I'm not sure whether it belongs to AutoGreen or EnergySaver2; remove them both and see what happens.

...Summary of the dumps:

Code:

[font=lucida console]
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Mon Mar 14 19:55:55.384 2011 (UTC - 4:00)
System Uptime: 0 days 0:01:32.259
*** WARNING: Unable to verify timestamp for gdrv.sys
*** ERROR: Module load completed but symbols could not be loaded for gdrv.sys
Probably caused by : gdrv.sys ( gdrv+1809 )
BUGCHECK_STR:  0xc4_f6
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  GUI.exe
FAILURE_BUCKET_ID:  X64_0xc4_f6_VRF_gdrv+1809
SystemProductName = X58A-UD3R
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]

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Wolfieboy

Discussion Starter · #10 · Mar 15, 2011

Re: BSOD Driver power state Failure

Thank u, that i will.. gdrv.exe is now uninstalled, and only the time will tell if im done with the BSOD!!

once again thank you very much for ur help!!

Wolfieboy

Discussion Starter · #11 · Mar 15, 2011

Re: BSOD Driver power state Failure

i've tried it, but got the bsod again. i was running battlefield bad company 2 and xmbc and suddenly the bsod came!!

Jonathan_King

· #12 · Mar 15, 2011 (Edited)

Re: BSOD Driver power state Failure

We have a new BSOD now, unrelated to the previous ones. This is being caused by a bug in PunkBuster, which has not been definitively resolved yet. Try all the suggestions here: BSOD while playing BFBC2 - Page 2 - Windows 7 Forums

...Summary of the dumps:

Code:

[font=lucida console]
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Tue Mar 15 01:01:02.415 2011 (UTC - 4:00)
System Uptime: 0 days 4:59:09.289
Probably caused by : hardware
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  BFBC2Game.exe
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_VRF_PROCESSOR_MAE
SystemProductName = X58A-UD3R
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]

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jcgriff2

· #13 · Mar 15, 2011

Re: BSOD Driver power state Failure

The bugcheck = 0x124 = WHEA = Machine Check Exception. Unknown hardware failure.

The dump was VERIFIER_ENABLED, but did not name 3rd party driver. hal.dll was listed = Hardware Abstraction Layer

the WHEA record -

Code:

[FONT=lucida console]0: kd> !errrec fffffa800acc5028[/FONT]
[FONT=lucida console]===============================================================================[/FONT]
[FONT=lucida console]Common Platform Error Record @ fffffa800acc5028[/FONT]
[FONT=lucida console]-------------------------------------------------------------------------------[/FONT]
[FONT=lucida console]Record Id     : 01cbe2a431c1e645[/FONT]
[FONT=lucida console]Severity      : Fatal (1)[/FONT]
[FONT=lucida console]Length        : 928[/FONT]
[FONT=lucida console]Creator       : Microsoft[/FONT]
[FONT=lucida console]Notify Type   : [COLOR=red]Machine Check Exception[/COLOR][/FONT]
[FONT=lucida console]Timestamp     : 3/15/2011 5:01:02[/FONT]
[FONT=lucida console]Flags         : 0x00000000[/FONT]
 
[FONT=lucida console]===============================================================================[/FONT]
[FONT=lucida console]Section 0     : Processor Generic[/FONT]
[FONT=lucida console]-------------------------------------------------------------------------------[/FONT]
[FONT=lucida console]Descriptor    @ fffffa800acc50a8[/FONT]
[FONT=lucida console]Section       @ fffffa800acc5180[/FONT]
[FONT=lucida console]Offset        : 344[/FONT]
[FONT=lucida console]Length        : 192[/FONT]
[FONT=lucida console]Flags         : 0x00000001 Primary[/FONT]
[FONT=lucida console]Severity      : Fatal[/FONT]
 
[FONT=lucida console]Proc. Type    : x86/x64[/FONT]
[FONT=lucida console]Instr. Set    : x64[/FONT]
[FONT=lucida console]Error Type    : Micro-Architectural Error[/FONT]
[FONT=lucida console]Flags         : 0x00[/FONT]
[FONT=lucida console]CPU Version   : 0x00000000000106a5[/FONT]
[FONT=lucida console]Processor ID  : 0x0000000000000000[/FONT]
 
[FONT=lucida console]===============================================================================[/FONT]
[FONT=lucida console]Section 1     : x86/x64 Processor Specific[/FONT]
[FONT=lucida console]-------------------------------------------------------------------------------[/FONT]
[FONT=lucida console]Descriptor    @ fffffa800acc50f0[/FONT]
[FONT=lucida console]Section       @ fffffa800acc5240[/FONT]
[FONT=lucida console]Offset        : 536[/FONT]
[FONT=lucida console]Length        : 128[/FONT]
[FONT=lucida console]Flags         : 0x00000000[/FONT]
[FONT=lucida console]Severity      : Fatal[/FONT]
 
[FONT=lucida console]Local APIC Id : 0x0000000000000000[/FONT]
[FONT=lucida console]CPU Id        : a5 06 01 00 00 08 10 00 - bd e3 98 00 ff fb eb bf[/FONT]
[FONT=lucida console]             00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00[/FONT]
[FONT=lucida console]             00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00[/FONT]
 
[FONT=lucida console]Proc. Info 0  @ fffffa800acc5240[/FONT]
 
[FONT=lucida console]===============================================================================[/FONT]
[FONT=lucida console]Section 2     : x86/x64 MCA[/FONT]
[FONT=lucida console]-------------------------------------------------------------------------------[/FONT]
[FONT=lucida console]Descriptor    @ fffffa800acc5138[/FONT]
[FONT=lucida console]Section       @ fffffa800acc52c0[/FONT]
[FONT=lucida console]Offset        : 664[/FONT]
[FONT=lucida console]Length        : 264[/FONT]
[FONT=lucida console]Flags         : 0x00000000[/FONT]
[FONT=lucida console]Severity      : Fatal[/FONT]
 
[FONT=lucida console]Error         : Unclassified (Proc 0 Bank 3)[/FONT]
[FONT=lucida console]Status      : 0xb600000000200001[/FONT]
[FONT=lucida console]Address     : 0x000003fb00200010[/FONT]
[FONT=lucida console]Misc.       : 0x0000000000000000[/FONT]

Test Hardware - https://www.techsupportforum.com/posts/3162469/

Info on 0x124 - Stop 0x124 - what it means and what to try - Windows 7 Forums

I would remove NIS/ N360 for now - NIS/ N360 Removal - sysnative.com - MVP

Regards. . .

jcgriff2

`

BSOD SUMMARY

Code:

[FONT=lucida console]Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850[/FONT]
[FONT=lucida console]Debug session time: Tue Mar 15 01:01:02.415 2011 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 4:59:09.289[/FONT]
[FONT=lucida console][COLOR=red]Probably caused by : hardware[/COLOR][/FONT]
[FONT=lucida console]BUGCHECK_STR:  0x124_GenuineIntel[/FONT]
[FONT=lucida console]DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP[/FONT]
[FONT=lucida console]PROCESS_NAME:  BFBC2Game.exe[/FONT]
[FONT=lucida console]FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_VRF_PROCESSOR_MAE[/FONT]
[FONT=lucida console]Bugcheck code 00000124[/FONT]
[FONT=lucida console]Arguments 00000000`00000000 fffffa80`0acc5028 00000000`b6000000 00000000`00200001[/FONT]
 
[FONT=lucida console][CPU Information][/FONT]
[FONT=lucida console]~MHz = REG_DWORD 3064[/FONT]
[FONT=lucida console]Component Information = REG_BINARY 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0[/FONT]
[FONT=lucida console]Configuration Data = REG_FULL_RESOURCE_DESCRIPTOR ff,ff,ff,ff,ff,ff,ff,ff,0,0,0,0,0,0,0,0[/FONT]
[FONT=lucida console]Identifier = REG_SZ Intel64 Family 6 Model 26 Stepping 5[/FONT]
[FONT=lucida console]ProcessorNameString = REG_SZ Intel(R) Core(TM) i7 CPU         950  @ 3.07GHz[/FONT]
[FONT=lucida console]Update Signature = REG_BINARY 0,0,0,0,11,0,0,0[/FONT]
[FONT=lucida console]Update Status = REG_DWORD 6[/FONT]
[FONT=lucida console]VendorIdentifier = REG_SZ GenuineIntel[/FONT]
[FONT=lucida console]MSR8B = REG_QWORD 1100000000[/FONT]
 
[FONT=lucida console]Machine ID Information [From Smbios 2.4, DMIVersion 36, Size=1270][/FONT]
[FONT=lucida console]BiosVendor = Award Software International, Inc.[/FONT]
[FONT=lucida console]BiosVersion = FE[/FONT]
[FONT=lucida console]BiosReleaseDate = 12/23/2010[/FONT]
[FONT=lucida console]SystemManufacturer = Gigabyte Technology Co., Ltd.[/FONT]
[FONT=lucida console]SystemProductName = X58A-UD3R[/FONT]
[FONT=lucida console]SystemFamily =  [/FONT]
[FONT=lucida console]SystemVersion =  [/FONT]
[FONT=lucida console]SystemSKU =  [/FONT]
[FONT=lucida console]BaseBoardManufacturer = Gigabyte Technology Co., Ltd.[/FONT]
[FONT=lucida console]BaseBoardProduct = X58A-UD3R[/FONT]
[FONT=lucida console]BaseBoardVersion = x.x[/FONT]
[FONT=lucida console]CPUID:        "Intel(R) Core(TM) i7 CPU         950  @ 3.07GHz"[/FONT]
[FONT=lucida console]MaxSpeed:     3070[/FONT]
[FONT=lucida console]CurrentSpeed: 3064[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
 
[FONT=lucida console]by [COLOR=navy]jcgriff2     [/COLOR][/FONT]
 
[FONT=lucida console][COLOR=navy]       J. C. Griffith, Microsoft MVP[/COLOR]   [/FONT]
 
[FONT=lucida console]         [URL="https://mvp.support.microsoft.com/profile/Griffith"][COLOR=#000055][U]https://mvp.support.microsoft.com/profile/Griffith[/U][/COLOR][/URL]   [/FONT]
 
[FONT=lucida console]         [URL="http://www.sysnative.com"][COLOR=#000033][U]www.sysnative.com[/U][/COLOR][/URL][/FONT]
 
[FONT=lucida console]         [URL="http://www.jcgriff2.com"][COLOR=#000055][U]www.jcgriff2.com[/U][/COLOR][/URL] [/FONT]
 
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨[/FONT]

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Wolfieboy

Discussion Starter · #14 · Mar 16, 2011

Re: BSOD Driver power state Failure

uninstalled all my graphics driver and the pc worked fine, no bsods. had bfbc2 running for 24hrs straight without graphic drivers. reinstalled ati catalyst and no bsod yet. will come back agai to let u know how things are going!!

Wolfieboy

Discussion Starter · #15 · Mar 23, 2011

Re: BSOD Driver power state Failure

Many thanks guys, my pc runs like a clock.. no problems at all!

Jonathan_King

· #16 · Mar 23, 2011

Marked as solved...glad to hear it!

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