Tech Support Forum banner

[SOLVED] Boot Up Problem

1184 Views 5 Replies 2 Participants Last post by  standeb
Hello All,

Permit me to introduce myself. In this forum I am standeb. I have only today registered in the forums. I was looking for a forum and came upon this one and decided to register. Here's hoping that my stay with this forum will be a pleasant one. I am the litigation manager with a firm of Attorneys at Law. I live in Trinidad and Tobago. Married and 'am 60 years of age. I have been using computers for about 4 years but only recently began to look into the technical parts of it. So 'am still the proverbal newbie.

I run XP Pro SP2. Recently downloaded SP3. my system information is as follows:-

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name HOME
System Manufacturer ECS
System Model M825VXX
System Type X86-based PC
Processor x86 Family 6 Model 8 Stepping 1 AuthenticAMD ~1200 Mhz
BIOS Version/Date American Megatrends Inc. 07.00T, 4/2/2001
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name HOME\Smarty
Time Zone SA Western Standard Time
Total Physical Memory 512.00 MB
Available Physical Memory 150.80 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 930.72 MB
Page File C:\pagefile.sys

In August 2007 I had to do a clean re-install. My system crashed while removing a trojam via A2 online scanner. I actually got 12 instances of trojans.

In February 2008 I had a picture image of my o/s re installed. A 80 gb hard drive installed and my old 20gb hd reinstalled for storage of pictures and music. However quite lately I installed SUPERAntispyware Pro. with lifetime updates. Since then I began having boot up problems. I also changed from dial up to broadband. I had to remove Trident video accelerator card from the system because it had no drivers and could not get drivers for it and it is now unsupported. I had also in February installed ram. My total ram is supposed to be 1 gb. Three slots have been used two 256 sticks and one 512 stick

I note that only 512 ram now show up. I have trouble booting up. I get a black screen and the boot up stops there. Sometimes it will boot up properly but today I had to try resetting on more than 3 occasions and moreover I had to depress the shift key to attain total bootup. I know that I have between 33 and 28 running processes. The main hd is partitioned as follows:-

Refresh screen
Local Disk (non-partitioned) Maxtor 5T020H2

(G:) Capacity - 19.08 GB
Used: 350.71 MB
Free: 18.73 GB

Local Disk (partitioned) ST380215A

(C:) Capacity - 19.07 GB
Used: 11.61 GB
Free: 7.46 GB

(F:) Capacity - 55.45 GB
Used: 129.65 MB
Free: 55.32 GB

My Monitor Samsung Syncmaster 551v is giving up. I have to get a new one.

My problem is. What may be the cause of the boot problem? and How to solve it?

Can you advise.

Thanking you in anticipation.

See less See more
Not open for further replies.
1 - 6 of 6 Posts
Re: Boot Up Problem

Before you installed the SUPERAntispyware program did you have any occurrences of your computer freezing or getting a black screen on boot up?

I would recommend that you try to download a second spyware program called Spybot search and destroy. This is a very good program and it is free! Then do the update to make sure that you are all set and then run the program and see if you have any other spyware on your computer.

Second, I am wondering what Anti-Virus software you have on your computer? If you don't have any then i would suggest that you get the Free Version of AVG. This is a very good A/V software, then do the update and run that and see if you have any viruses or trojans on your computer as well.

Re: Boot Up Problem

Hello wmorri,

I don't know what occurred but I replied to your post and perhaps lost it. Just not seeing it now.

However thank you for the reply. Greatly appreciated. Before installing SUPERAntispyware I did not experience the freezing. I use Avast 4 Home Antivirus.

Since the problem I have used Trend Micro House call online scan as well as Avast and the SUPERAntispyware but all that was dfound was tracking cookies.

I recall that I had downloaded Comodo Firewall and after installation I rebooted and the system kept rebooting over and over. I stopped that by pressing the F8 key and and selecting "Last known good configuration that worked". I received a message that "Windows had recovered from a serious error". Since then I have been getting the black screen

Subsequently I migrated from dialup to broadband. I have also changed my monitor so I do not now have a monitor problem. but I do have a further problem. I am supposed to have 1gb memory. My system information shows 512gb. I wonder whether the incident with Comodo knocked out the memory sticks. I will try to reseat them.

I shall be greatful to receive your further comments and/or suggestions.

Your reply was very timely and I really dont know what happened to the reply I posted. I am rather supprised that I have'nt seen it.

Meanwhile thank you again and I look forward to your valuable advice.

See less See more
Re: Boot Up Problem

Well, thanks for the very in depth info, it is more than we get from a lot of people. So, you have tried a few different spyware and firewall programs. I would still recommend downloading the two from my first post as they are free and reputable.

As for firewall software, I am not very knowledgeable. I have a physical firewall, meaning that I have a seperate box that has it own software that is in front of my computer in the network setup that handles all my incoming and out-going traffic looking for threats.

I would make sure that everything in your computer case is connected properly and that nothing is loose or had come apart. This would also, be a great time to do a cleaning if you have a little time to do so. The one thing to remember is that you should always touch the case before you go in and touch any of the electronics. Touching the case will ground you, and stop any static electricity from jumping from you to a component.

If you have any more questions or have problem with anything else, please feel free to ask!

See less See more
Re: Boot Up Problem


Thanks for your reply.

I will download Spybot and AVG . Can't do it until Friday night. I had a hard day at work and will have another today. So soon as I have done so as well as the necessary scans I will post back. Look out for it.

Thank you again. You have been very patient.

Re: Boot Up Problem

Hello wmorri,

I ran SB and avg. No virus found. seems part of the problem was the memory sticks. It was showing I had 512gb when it should read 1gb plus.
One of the sticks was unseated. Had same reseated memory now reads properly. The boot up problem seems to have subsided. Booth up is faster save that I still see a bit of that black screen. Next I shall try a clean re-install at a near future date. I also changed the monitor Samsung SyncMaster 740NW.:smile:

Thank you so much for your time and patience. Your replies were very punctual.

I shall be observing the system and if any further problems I would be posting.

Best regards

See less See more
1 - 6 of 6 Posts
Not open for further replies.