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Discussion Starter #1
Hello,

I have a Gateway laptop computer running Windows Vista Home Premium on it. I am having some trouble with the computer freezing up and when attempting to run an AVG Antivirus full scan, I receive a blue screen with the following error message:

A problem has been detected and windows has been shut down to prevent damage to your computer.

KERNEL_DATA_INPAGE_ERROR

Technical Information:

***STOP: 0x0000007A (0xC05A0700, 0xC000000E, 0x1028A8C0, 0xB40E000C)

I was going to attempt a backup and restore on this computer, but when I attempt to try either, the system freezes without completing the task and I am forced to shut the system down.

I hope that this is something that can be fixed. I appreciate the assistance from the professionals at techsupportforum.com and thank you for the help.
 

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Re: Blue Screen

I'm no professional , but this is what i've found. You might give it a try - i would

Warning: Microsoft does not recommend interrupting the CHKDSK process. Microsoft does not guarantee the integrity of the disk if the CHKDSK program is interrupted. For safety you can back up your data before using the check disk command.
Use the check disk commands as follows:
1. Click Start.
2. In search window type 'cmd' and ENTER. Right click and select 'Run as administrator'.
3. Type at the command prompt CHKDSK /P and press ENTER to scan the disk.
4. Then type CHKDSK C: /F /R and press ENTER to repair corrupt sectors, if there are any.
 

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Re: Blue Screen

I'm no professional , but this is what i've found. You might give it a try - i would

Warning: Microsoft does not recommend interrupting the CHKDSK process. Microsoft does not guarantee the integrity of the disk if the CHKDSK program is interrupted. For safety you can back up your data before using the check disk command.
Use the check disk commands as follows:
1. Click Start.
2. In search window type 'cmd' and ENTER. Right click and select 'Run as administrator'.
3. Type at the command prompt CHKDSK /P and press ENTER to scan the disk.
4. Then type CHKDSK C: /F /R and press ENTER to repair corrupt sectors, if there are any.
4. Then type CHKDSK C: /F /R and press ENTER to repair corrupt sectors, if there are any.

CHKDSK /F /R is not needed /R does all 5 phases instead of only the 3 phases.

CHKDSK /R can be done alone also /F
 

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Discussion Starter #4
Re: Blue Screen

I have attempted the "CHKDSK /P" and the command prompt returned "Invalid parameter - /P."

I haven't tried anything further at this point because I didn't want to mess anything up more than it is.

Any suggestions??

Thanks,
 

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Re: Blue Screen

This is what I have found online as a next step for where we're heading


Use the Windows Error checking utility (Check Disk), with the options to scan the disk surface for errors, and attempt recovery of data and repair the disk.

Open "My Computer"
Right-click on the drive that you wish to check (C: drive/your System drive) > Properties > Tools > and in the "Error checking" section, click on "Check now".
Place a tick in both boxes > Start.
A message will notify you that a restart is necessary: Click OK, and close all windows.
Re-start the computer. The disk will be checked when the system boots.
This test will take some time to run and at times may appear stalled but just let it run.
When the disk check is complete, the system will re-start automatically and load Windows.
If any errors were found, it may be prudent to repeat Check Disk.

******************************************

chkdsk .... is same as no checkmark in both boxes ... reads only ... actually does little and reports errors inaccurately
chkdsk /f ... is same as checkmark in first box
chkdsk /r .... is same as checkmark in both boxes

*****************************************

Where to find the log?

A log of the disk check is recorded (only if the scheduled re-start is used).
To open Event Viewer and view the log:

Go to Start > Run > and type eventvwr and press the <ENTER> key.
In the left pane, click on Application.
In the right pane, at the top, click on the column heading Source to sort the list alphabetically.
Look in the Source column for "Winlogon", with an entry corresponding to the date and time of the disk check.
Double-click on that entry to view the log.
Click on the "copy" button to copy the log to the clipboard.
Paste the log text into your next reply.
I'm sure this would be useful for further assistance.

Good Luck!
 

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Re: Blue Screen

@ wampyra: Nice quote! I wonder where and how long ago I wrote that.

@ ramentler:
Re: KERNEL_DATA_INPAGE_ERROR STOP: 0x0000007A and the freezing problems you have described.

What you have described indicates possible disk file-system corruption &/or possible hard drive problem?

Running chkdsk may find and fix the problem but I am a little concerned that the hard drive might be having a problem. Running chkdsk /r does involve a certain risk of losing your data (possibly all of it) if the hard drive is failing badly. I would suggest that you test the hard drive first, before running chkdsk /r.

It is best to use the hard drive manufacturer's own diagnostic utility, but Seagate's tool will work OK on most brands. The diagnostic tool is run from a bootable CD (Windows does not need to be working).The first two steps are done on a working computer, while the third step is to boot the ailing computer with the CD that you create in the first two steps.

Step 1: Please download SeaTools for DOS (CD) from Seagate's SeaTools for DOS web page

  • or use the following direct download link to download the latest version of SeaTools for DOS:
    Download SeaTools for DOS ISO Image

    • The downloaded file name is SeaToolsDOS223ALL.ISO
Step 2: Burn the downloaded .ISO image to a CD using the appropriate burning software.

  • If you do not already have a suitable burning program for writing .ISO images to disc ...
    • Download and install ImgBurn.
      Ensure that you UN-check the box agreeing to install the Ask toolbar during the installation.
    • Place a new (blank) CD disc in the drive tray.
    • Choose Write image file to disc.
      • Under Source, click on the Browse button: Navigate to and select the .ISO file that you wish to burn.
      • Place a check-mark in the box beside Verify.
    • Click


      When the CD has been burned and verified as successful, it will be bootable.
Step 3: Boot from the CD.

  • (You may need to access the BIOS Setup Menu or the Boot Menu and change the boot order to enable booting from CD before hard drive.)
  • From Basic tests on the Main Menu, run the Short test and then the Long test.

    • (The long test will take some considerable time to complete.)
      The results will be shown as either a PASS or FAIL.
      There is a chance that during the Long test, you may be offered the opportunity to attempt repairs on the hard drive:
      • If so, go ahead and attempt to do so, but ONLY after backing up all important personal files.
Note: You may wish to view the following ...
Please let us know the results of the tests.

================
Edit: BTW .... chkdsk /p is a valid command only when using the Windows XP Recovery Console.
 

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Discussion Starter #8
Re: Blue Screen

I was able to get the CHKDSK command started after scheduling the task upon restarting at about 11pm ET Tuesday Night. I restarted the computer and Stages 1-3 completed without an issue. Stage 4 started without an issue but at (15 percent complete - 105125 of 169904 files processed) the CHKDSK has frozen and remains that way at this point, 12:50am ET Thursday morning. I didn't want to power down the computer, but I don't think I have a choice at this point. What do you suggest?

Thanks again,

Rocco
 

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Re: Blue Screen

That's more than 24 hours: If the hard drive activity light is not flashing, indicating some activity, then you don't have much choice, but to power off the system. It would appear to be "stuck". I guess that means you found the problem ... or at least a problem.
 

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Discussion Starter #11
Re: Blue Screen

I completed the SeaTools scans. In short, the short test failed and the long test passed after repair. I am having a tough time pulling the log file through the C prompt. When I type the command to "VIEW," I receive a message:

'VIEW' is not recognized as an internal or external command, operable program or batch file.

I did take pictures of the log from within SeaTools in case this type of thing would've happened and I have attached those.

Thanks Again,

Rocco
 

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Re: Blue Screen

Please run the SeaTools Short and Long tests once more, and let us know the result. Sometimes after an apparently successful repair, a subsequent test will result in a FAIL and report that the hard drive problem is not repairable.
 

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Re: Blue Screen

So, you ran the long test again, and it failed and was unable to repair ??? Is that the case? (Sorry, it seems a little confusing attempting to sort out the story with the pics.)
 

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Discussion Starter #15
Re: Blue Screen

I apologize. THe short test failed again. I ran the long test and there was 1 sector that failed again, but SeaTools stated that it has repaired it again. If it helps at all, but I am pretty sure that the sector is specific to the hard disk, 311959435 is the sector that came back bad again. The long test did state that the test passed after the repair.

Thanks,
 

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Re: Blue Screen

OK. It seems we are making some progress and still have some hope.

I would like you to run the Long test once more. If it passes without having to do more repairs, then run chkdsk /r using the following instructions and post the log for my review.

Use the Windows Error Checking utility (Check Disk), with the options to fix file system errors and scan the disk surface for errors, attempt recovery of data and repair the disk.
  • Go to Start > Computer.
  • Right-click on the drive that you wish to check > Properties > Tools tab
  • In the "Error checking" section, click on Check now.
  • Place a checkmark in both boxes > Start.
  • If the disk you have chosen is the Windows system disk:

    • A message will notify you that a restart is necessary ask "Do you want to check for hard disk errors the next time you start your computer?".
    • Click Schedule disk check > OK and close all windows.
    • Re-start the computer. The disk will be checked when the system boots.
      This will take some time to run and at times may appear stalled but just let it run.
      When the disk check is complete, the system will re-start automatically and load Windows.
A log of the disk check is recorded only if the scheduled re-start is used, and only for drives on the same HDD as the Operating System.
To open Event Viewer and view the log:
  • Go to Start > and type eventvwr and press the <ENTER> key.
    The Event Viewer window will open.
  • In the left pane, expand "Windows Logs" and then click on Application.
  • In the right pane, at the top, click on the column heading Source to sort the list alphabetically.
  • Look in the Source column for "Wininit", with an entry corresponding to the date and time of the disk check.
  • Click on that Wininit entry to select it.
  • On the top main menu, click Action > Copy > Copy Details as Text.
  • Paste the log text into your next reply.
 

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Discussion Starter #17
Re: Blue Screen

Sea Tools ran and passed without error and CHKDSK completed successfully:

Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 4/21/2012 11:35:59 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Owner-PC
Description:


Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.
169920 file records processed.

981 large file records processed.

0 bad file records processed.

0 EA records processed.

44 reparse records processed.

220858 index entries processed.

0 unindexed files processed.

169920 security descriptors processed.

Cleaning up 15 unused index entries from index $SII of file 0x9.
Cleaning up 15 unused index entries from index $SDH of file 0x9.
Cleaning up 15 unused security descriptors.
25470 data files processed.

CHKDSK is verifying Usn Journal...
34807976 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
169904 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
15264115 free clusters processed.

Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

144994657 KB total disk space.
83573092 KB in 124229 files.
81012 KB in 25471 indexes.
0 KB in bad sectors.
284093 KB in use by the system.
65536 KB occupied by the log file.
61056460 KB available on disk.

4096 bytes in each allocation unit.
36248664 total allocation units on disk.
15264115 allocation units available on disk.

Internal Info:
c0 97 02 00 cf 48 02 00 26 2b 04 00 00 00 00 00 .....H..&+......
55 40 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 [email protected],...........
42 00 00 00 a2 73 78 77 08 83 30 00 08 7b 30 00 B....sxw..0..{0.

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-04-21T15:35:59.000Z" />
<EventRecordID>97904</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Owner-PC</Computer>
<Security />
</System>
<EventData>
<Data>

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.
169920 file records processed.

981 large file records processed.

0 bad file records processed.

0 EA records processed.

44 reparse records processed.

220858 index entries processed.

0 unindexed files processed.

169920 security descriptors processed.

Cleaning up 15 unused index entries from index $SII of file 0x9.
Cleaning up 15 unused index entries from index $SDH of file 0x9.
Cleaning up 15 unused security descriptors.
25470 data files processed.

CHKDSK is verifying Usn Journal...
34807976 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
169904 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
15264115 free clusters processed.

Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

144994657 KB total disk space.
83573092 KB in 124229 files.
81012 KB in 25471 indexes.
0 KB in bad sectors.
284093 KB in use by the system.
65536 KB occupied by the log file.
61056460 KB available on disk.

4096 bytes in each allocation unit.
36248664 total allocation units on disk.
15264115 allocation units available on disk.

Internal Info:
c0 97 02 00 cf 48 02 00 26 2b 04 00 00 00 00 00 .....H..&+......
55 40 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 [email protected],...........
42 00 00 00 a2 73 78 77 08 83 30 00 08 7b 30 00 B....sxw..0..{0.

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>
 

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Re: Blue Screen

All good! I think that the problem is now resolved. Let us know if you have any further issues.

You may not have any further trouble, but it is likely that the hard drive will continue to fail sooner or later. I suggest keeping regular backups of your data &/or system in anticipation that the hard drive will develop more problems.

Good luck!

If your issue has been resolved satisfactorily, please mark this thread as "Solved" by using the Thread Tools drop-down menu (above your first post) and selecting "Mark this thread as solved".
 

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You are very welcome: It was a good result.

Take care, and best of luck!
 
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