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[SOLVED] blue screen stop message 0x0000008E

3336 Views 6 Replies 2 Participants Last post by  Coolfreak
I have a Dell DE051 that is several years old. I have not changed any boards or other hardware in my computer since I got a flat screen monitor. The DVD stopped working 2 years ago and I have not ever replaced it.

I have been getting a blue screen at times with a message that I should consider a BIOS upgrade. One had a stop message with the following:

STOP 0x0000008E (0xC0000005, 0xF742968F, 0xEEB0DAD0, 0x00000000)

NDIS.SYS - ADDRESS F742968F BASE AT F74290000, DateStamp 41107ec3

This is not the first time it has happened. I have been pushing F8 at the boot up and selecting last known configuration that worked. 2 days ago, I got a message that the computer had recovered from a serious problem. This message followed:

BCCode : 1000000a BCP1 : 00000000 BCP2 : 00000002 BCP3 : 00000000
BCP4 : 804FD60F OSVer : 5_1_2600 SP : 2_0 Product : 768_1


Consider BIOS upgrade
Microsoft is unable to determine the exact cause of this error. However, this problem was most likely caused by an error in your computer’s random access memory (RAM). RAM is the main internal storage area the computer uses to run programs and store data.
During the crash analysis, we noticed the basic input/output system (BIOS) version on this computer does not match the specifications for the central processing unit (CPU), also known as a processor, that is installed on your computer. This can occur when a newer processor is installed on an older system board or older BIOS. Using a BIOS that does not support the installed processor can result in Windows system crashes. Contact your computer manufacturer or motherboard manufacturer for an updated version of BIOS for your computer's processor.
How do I find my computer manufacturer?
Upgrading the BIOS version may require moderate to advanced troubleshooting skills. If you are uncomfortable with performing these steps, you might want to consider consulting with paid technical support.
If your computer contains an Intel desktop board, click the following link to go online for more information:
Intel desktop board BIOS update instructions
How do I contact my BIOS manufacturer?
For a list of BIOS manufacturer websites, see the following two Knowledge Base articles on the Microsoft Support website:
See the article 243909 for a list of BIOS manufacturer websites Part 1 (A-Pi)
See the article 243971 for a list of BIOS manufacturer websites Part 2 (Pr-Z)

I used CCleaner after this to clean my temporary folders. I didn't think about the above documents being some kind of logs.

I am the one in my family that people go to for computer help, but I am not that knowledgeable. I read some posts about BIOS upgrades and how one can ruin things if not done right. I patiently await your guidance. Thanks, Janice
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Re: blue screen stop message 0x0000008E

0x8E usually points to memory corruption and your RAM is probably failing.

You can test your RAM with memtest86+. A link is available in my signature. You will need to burn the file to a blank CD/DVD - so you will need a working burner.

RAM is fairly cheap these days and easy to replace.
Re: blue screen stop message 0x0000008E

Can I copy to a USB flash drive instead of the CD/DVD?
Re: blue screen stop message 0x0000008E

Can I copy to a USB flash drive instead of the CD/DVD? Thanks.
Re: blue screen stop message 0x0000008E

You probably can - but it requires some more work. You will need to extract the ISO file into all the separate files and combine them into a bootable USB flash drive.

See if this helps.
Re: blue screen stop message 0x0000008E

Thanks Coolfreak. I'll look into replacing the RAM. Your knowledge sharing is much appreciated. You can mark this solved. Janice
Glad to hear it.

Take it easy,

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