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Re: another bsod

Hello,

Start with a hard drive diagnostic: SeaTools for Windows | Seagate

All those ataport.sys BSODs make me suspicious of either a hard drive problem or a particular rootkit. Symantec was blamed once, but I'm not ready to assume it's the cause of all of this quite yet.

If the hard drive passes, run the Kaspersky TDSS Killer tool: How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)?

See if that detects the piece of malware I am thinking of; if so, remove it. If not, run driver verifier: http://www.techsupportforum.com/for...-windows-7-and-vista-bsod-related-473665.html

...Summary of the dumps:
Code:
[font=lucida console]
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sat Mar 26 19:41:59.583 2011 (UTC - 4:00)
System Uptime: 0 days 0:01:46.206
Probably caused by : ntkrnlmp.exe ( nt!KiApcInterrupt+1f1 )
BUGCHECK_STR:  0x1E_c0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  WerFault.exe
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_nt!KiApcInterrupt+1f1
SystemProductName = HP Pavilion dv5 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar 25 21:21:54.752 2011 (UTC - 4:00)
System Uptime: 0 days 0:01:27.500
Probably caused by : ataport.SYS ( ataport!IdeCompleteScsiIrp+62 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_ataport!IdeCompleteScsiIrp+62
SystemProductName = HP Pavilion dv5 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar 25 21:19:46.387 2011 (UTC - 4:00)
System Uptime: 0 days 0:02:24.012
Probably caused by : ataport.SYS ( ataport!memmove+64 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_ataport!memmove+64
SystemProductName = HP Pavilion dv5 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar 25 21:16:45.057 2011 (UTC - 4:00)
System Uptime: 0 days 0:01:01.682
Probably caused by : ataport.SYS ( ataport!IdeCompleteScsiIrp+62 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_ataport!IdeCompleteScsiIrp+62
SystemProductName = HP Pavilion dv5 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar 25 21:15:01.143 2011 (UTC - 4:00)
System Uptime: 0 days 3:24:09.766
*** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
Probably caused by : SYMEVENT64x86.SYS ( SYMEVENT64x86+e255 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  NOBuClient.exe
FAILURE_BUCKET_ID:  X64_0xA_SYMEVENT64x86+e255
SystemProductName = HP Pavilion dv5 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar 25 17:30:28.116 2011 (UTC - 4:00)
System Uptime: 0 days 0:02:16.741
Probably caused by : ataport.SYS ( ataport!IdeCompleteScsiIrp+62 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_ataport!IdeCompleteScsiIrp+62
SystemProductName = HP Pavilion dv5 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar 25 17:27:30.503 2011 (UTC - 4:00)
System Uptime: 0 days 0:03:38.251
Probably caused by : ntkrnlmp.exe ( nt!KeStackAttachProcess+1ba )
BUGCHECK_STR:  0x1E_c0000096
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0x1E_c0000096_nt!KeStackAttachProcess+1ba
SystemProductName = HP Pavilion dv5 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar 25 17:23:15.024 2011 (UTC - 4:00)
System Uptime: 0 days 0:02:15.772
Probably caused by : ataport.SYS ( ataport!IdeCompleteScsiIrp+62 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  AutoStartupSer
FAILURE_BUCKET_ID:  X64_0xA_ataport!IdeCompleteScsiIrp+62
SystemProductName = HP Pavilion dv5 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar 25 17:20:22.815 2011 (UTC - 4:00)
System Uptime: 0 days 0:03:50.563
Probably caused by : win32k.sys ( win32k!HmgNextOwned+48 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  taskhost.exe
FAILURE_BUCKET_ID:  X64_0xA_win32k!HmgNextOwned+48
SystemProductName = HP Pavilion dv5 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar 25 16:39:58.881 2011 (UTC - 4:00)
System Uptime: 0 days 0:01:04.506
Probably caused by : ataport.SYS ( ataport!IdeCompleteScsiIrp+62 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_ataport!IdeCompleteScsiIrp+62
SystemProductName = HP Pavilion dv5 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar 25 16:38:10.006 2011 (UTC - 4:00)
System Uptime: 0 days 0:01:24.754
Probably caused by : ataport.SYS ( ataport!IdeCompleteScsiIrp+62 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_ataport!IdeCompleteScsiIrp+62
SystemProductName = HP Pavilion dv5 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar 25 16:13:40.625 2011 (UTC - 4:00)
System Uptime: 0 days 0:01:30.373
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+3e5db )
BUGCHECK_STR:  0x1E_c0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  consent.exe
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_nt!_??_::FNODOBFM::_string_+3e5db
SystemProductName = HP Pavilion dv5 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Wed Mar 23 21:02:50.420 2011 (UTC - 4:00)
System Uptime: 0 days 0:01:19.168
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  WerFault.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!KiSystemServiceHandler+7c
SystemProductName = HP Pavilion dv5 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Wed Mar 23 20:56:30.216 2011 (UTC - 4:00)
System Uptime: 0 days 0:03:28.980
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+3e5db )
BUGCHECK_STR:  0x1E_c0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  wmpnscfg.exe
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_nt!_??_::FNODOBFM::_string_+3e5db
SystemProductName = HP Pavilion dv5 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]
 

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Discussion Starter · #3 ·
Re: another bsod

JK
I was not able to run the seagate, perhaps because I was in safe mode? I was able to run TDSS killer tool and it did find one "virus". I removed that and so far it looks good. The pc has been running for about 10 mins in normal mode. I think you got it!
Thanks
Scott
 

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Re: another bsod

Great news, thanks for letting us know!

You may try running SeaTools from Normal Mode now, but I suspect the problem was with that rootkit.

You might pop into Security here, make sure you're all clean. The TDSS Killer may have solved the BSOD, but there's a chance there is still some malware on your system. If you choose to post in Security, see here: http://www.techsupportforum.com/for...-posting-for-malware-removal-help-305963.html
 
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