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Re: Adobe Acrobat 8 Professional Runtime Error

Hi Adam and welcome to TSF,

A runtime error is caused by a hardware or software compatibility fault. A piece of hardware installed may not be compatible with Adobe Reader or another software/process that's being used can not work together with Adobe Reader.

I would advise you to check the clients eventlog (eventvwr.msc) to check if there is a specific runtime faultcode, which would help us pin-point the issue. If you don't know how to check the log, please attach it to your next post for us to look at.

Other than that, I would start Windows up with no services (other than windows core services of course) started, and see if the problems persist. You would then know for sure that It's another software process that has caused the fault.

Booting into safemode (Holding F8 during startup) might also be of help, but I'd personally use the method above over this one, as it's too general.

Hope that helps you in the right direction of solving this issue.
 
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