[SOLVED] Acer 5000 AC'97 Device cannot start

3647 Views 9 Replies 3 Participants Last post by BCCOMP, May 28, 2008

rayman437

Discussion Starter · May 26, 2008

I am fixing a friends computer, and one of the problems is that the sound does not work. I narrowed it down to the device drivers, so I reinstalled them. Unfourtunately, that did nothing, throwing a code 10 in the device manager, even though I went to Acer's site and downloaded the right drivers. I checked the BIOS next, but the BIOS didn't even give an option to do anything regarding sound. Anyone have any idea what is going on?

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TriggerFinger

· #2 · May 26, 2008

Re: Acer 5000 AC'97 Device cannot start

according to the support website for aspire 5000 there are two drivers involved. have you tried installing both Realtek drivers?
http://www.acerpanam.com/flex/acerdrivers/bin/drivers.html?CFID=1279931&CFTOKEN=73661015

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rayman437

Discussion Starter · #3 · May 26, 2008 (Edited)

Re: Acer 5000 AC'97 Device cannot start

Sorry, but your link does not lead anywhere....

But I do believe I tried both of the drivers that were on the site and installing them both at the same time. I'll give it another shot. But does anyone have any other ideas?

*EDIT*I tried installing both at the same time, but nothing changed, same code 10 in the device manager.

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TriggerFinger

· #4 · May 26, 2008

Re: Acer 5000 AC'97 Device cannot start

you still cannot open the page on the link?

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rayman437

Discussion Starter · #5 · May 27, 2008

Re: Acer 5000 AC'97 Device cannot start

I could open it. I think I made that last post with the intention of finding said article about having to have both drivers installed, but I grabbed both of the drivers again and installed them, to no avail.

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BCCOMP

· #6 · May 27, 2008

Re: Acer 5000 AC'97 Device cannot start

Hi,
Have you installed the UAA Driver?
Have you done a full MS update?
Uninstall the Sound card driver.
Then in stall the UAA driver. Here is a link:
http://www.mediafire.com/?zu9xxxbxl2x
This is for XP SP2. If you have a different SP please post what it is.
Reboot and then install the Sound driver that Triggerfinger linked you to.
Reboot.
Let us know how you make out.
Thanks,
Bill

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rayman437

Discussion Starter · #7 · May 27, 2008

Re: Acer 5000 AC'97 Device cannot start

It just so happened that I upgraded to (XP) SP3 yesterday afternoon. Do they make an update for that or is it already included. But the sound does not work under SP3 either.

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BCCOMP

· #8 · May 27, 2008

Re: Acer 5000 AC'97 Device cannot start

Uninstall SP3 in ADD/REMOVE Programs.
Install SP2 (It may revert back to SP2)
Then try the UAA driver and sound driver

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rayman437

Discussion Starter · #9 · May 28, 2008

Re: Acer 5000 AC'97 Device cannot start

Okay. I uninstalled service pack 3 and all of a sudden the sound started working. It did not work prior to the SP3 installation, so I do not know why it works know. But thank you for your help, guys! If it happens again in the future I will use your advice.

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BCCOMP

· #10 · May 28, 2008

Re: Acer 5000 AC'97 Device cannot start

Glad you got your sound back:grin:
Bill

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