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Discussion Starter · #1 ·
It seems there is no forum on software by itself, other than in Hardware or Microsoft, so please redirect if needed.
I have a Dell Inspiron 3541 laptop, which originally had Windows 8.1, and I upgraded to Windows 10. At first, Dell SupportAssist (DSA) worked fine, but after several Windows 10 updates, DSA v. 3.8.1.23 Update Drivers and Downloads function hangs at ~75%. There is also a DSA plugin version 4.0.1.5857, whose function I'm uncertain of.
My questions are:
1. Is DSA failing because it doesn't recognize the Dell upgrade of Windows 8.1 to 10?
2. How can I fix this and notify Dell and Microsoft of this issue?

Another software problem I have is how to turn off McAfee notifications that the bundled subscription has expired. I disabled it on the task scheduler, but it still pops up. Why? I would prefer to not uninstall it unless there is no choice.
 

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Team Manager, Microsoft Support
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Uninstall DSA and reinstall from Dell site. Download DSA Now that you're on Windows 10, you should completely uninstall McAfee and use the built in Windows Security.
 

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Discussion Starter · #3 ·
Thanks, Corday, I have seen this suggestion on the web, but I believe this is the current version of DSA. I'm not sure if the plugin is the cause of the problem and wonder how to reinstall it if this is the glitch. I wish someone from Dell could tell me if DSA is still looking for Windows 8.1 rather than 10, and if DSA is redundant to MS update.
 

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Team Manager, Microsoft Support
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Actually you can do without it since you have a Dell Service Tag and can get needed downloads anyway.
 

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Discussion Starter · #5 ·
As I upgraded from Windows 8.1 to 10, do you think DSA or the Express Service Tag would give me updates to Windows 8.1 and crash my computer? Have you ever seen this happen?
 

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Team Manager, Microsoft Support
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In the part of Dell, you would go to, you'd specify your operating system. We're not talking automatic here. Only update drivers when something isn't working properly.
 

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Discussion Starter · #7 ·
Thanks, Corday. I would like to mark this question "solved" but I'm not sure how :geek:
 
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