[pwiddy]

recently I have noticed a drastic decrease in speeds from my cable internet service....I went from having speed tests that were well above average to "poor" for my region. here is my log...I just want to make sure it's the cable company and not spyware etc. thanks!

"Results.txt"
====================================================================
Log was analyzed using KRC HijackThis Analyzer - Updated on 8/4/05
Get updates at http://www.greyknight17.com/download.htm#programs

***Security Programs Detected***

C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Logfile of HijackThis v1.99.1
Scan saved at 5:07:09 PM, on 9/19/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
E:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
E:\Program Files\Microsoft AntiSpyware\gcasServ.exe
E:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
e:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
e:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
E:\Program Files\Executive Software\Diskeeper\DkService.exe
E:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\PokerRoom.com\PokerRoom.exe
E:\Program Files\Maxthon\Maxthon.exe
E:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = local.,
O4 - HKLM\..\Run: [DiskeeperSystray] "E:\Program Files\Executive Software\Diskeeper\DkIcon.exe"
O4 - HKLM\..\Run: [AVG7_CC] e:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [gcasServ] "E:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [PSPVideo9] e:\Program Files\pspvideo9\pspVideo9.exe -t
O4 - HKLM\..\Run: [iTunesHelper] "E:\Program Files\iTunes\iTunesHelper.exe"
O4 - Global Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = E:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://E:\PROGRA~1\MICROS~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - E:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - e:\Program Files\PartyPoker\PartyPoker.exe
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - e:\Program Files\PartyPoker\PartyPoker.exe
O9 - Extra button: Bodog Poker - {F47C1DB5-ED21-4dc1-853E-D1495792D4C5} - e:\Program Files\Bodog Poker\GameClient.exe (file missing)
O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {8AA1AE9E-9FB0-41B3-8911-89A1068A7FD1} (Installer Class) - https://www9.wirelesssync.vzw.com/en/SyncInstall.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivirus.com/scan/ravonline.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {B9A296D4-38AC-4566-8168-F7ACAF7D35E6} (Eyeball Video Session Control) - http://imlive.com/ChatSource/gVideoContol.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978} (IWinAmpActiveX Class) - http://cdn.digitalcity.com/_media/dalaillama/ampx.cab
O18 - Protocol: widimg - {EE7C2AFF-5742-44FF-BD0E-E521B0D3C3BA} - C:\WINDOWS\system32\btxppanel.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - e:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - e:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: Diskeeper - Executive Software International, Inc. - E:\Program Files\Executive Software\Diskeeper\DkService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: StyleXPService - Unknown owner - C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
O23 - Service: TuneUp WinStyler Theme Service (TUWinStylerThemeSvc) - TuneUp Software GmbH - E:\Program Files\TuneUp Utilities 2004\WinStylerThemeSvc.exe
O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe


End of KRC HijackThis Analyzer Log.
====================================================================

 

[tetonbob]

Nothing really stands out in that log, but let's run a standard fix to be sure.

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below.

Go to My Computer->Tools->Folder Options->View tab:
* Under the Hidden files and folders heading, select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Click Yes to confirm and then click OK.

For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).

Before attacking an adware/spyware problem with hijackthis make sure you have already run the following tools. Download and update the databases on each program before running.

• Ad-Aware® SE Personal Edition
  *Note* For Ad-AwareSE also install the VX2 Addon Cleaner To run this tool once Adaware is updated click on Add-ons in the lefthand column. Select VX2 Cleaner V2.0 and click Run Tool. Click "OK" , then, if something is found, click "Clean" as in the directions given. Click "Close", and exit Ad-Aware.
  
• Spybot Search & Destroy
• CWShredder

Please download Ewido Security Suite at http://www.ewido.net/en/download/.

1. Install Ewido Security Suite.
2. When installing, under 'Additional Options' uncheck:
* Install background guard
* Install scan via context menu
3. Launch Ewido, there should be an icon on your desktop, double click it.
4. The program will now open to the main screen.
5. When you run Ewido for the first time, you will get a warning 'Database could not be found!'. Click OK. We will fix this in a moment.
6. You will need to update Ewido to the latest definition files.
* On the left hand side of the main screen click update.
* Then click on Start Update.
7. The update will start and a progress bar will show the updates being installed. The status bar at the bottom will display 'Update successful'.
8. Exit Ewido. DO NOT scan yet.


The Temp folders should be cleaned out periodically as installation programs and hijack programs leave a lot of junk there. Download CleanUp! (Alternate Link if main link doesn't work) and install it.

*NOTE* Cleanup deletes EVERYTHING out of temp/temporary folders and does not make backups. If you have any documents or programs that are saved in any Temporary Folders, please make a backup of these before running CleanUp!

Restart your computer and boot into Safe Mode by hitting the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list). In some systems, this may be the F5 key, so try that if F8 doesn't work. Make sure to close any open browsers.


Now open Ewido and do a scan on your system.

* Click on scanner
* Click on Complete System Scan and the scan will begin.
* NOTE: During some scans with Ewido it is finding cases of false positives.
o You will need to step through the process of cleaning files one-by-one.
o If Ewido detects a file you KNOW to be legitimate, select none as the action.
o Do NOT select 'Perform action on all infections'
o If you are unsure of any entry found, select none for now as the action.
* Once the scan has completed, there will be a button located on the bottom of the screen named Save report
* Click Save report.
* Save the report .txt file to your desktop or a location where you can find it easily.

Note: There is no need to purchase Ewido. It will remain as the freeware version after the trial period, which means the guard process will no longer work, but the scanner will be just as effective.

Please configure CleanUp with the following settings:

Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu). Set the program up as follows:
*Click "Options..."
*Move the arrow down to "Custom CleanUp!"
*Put a check next to the following:

• Empty Recycle Bins
• Delete Cookies
• Delete Prefetch files
  [X]Scan local drives for temporary files (Please uncheck this option)
• Cleanup! All Users

Click OK
Press the CleanUp! button to start the program. Reboot/logoff when prompted.

Restart your system in Normal mode now.


Perform an online scan with Internet Explorer with Panda ActiveScan - requires Internet Explorer

1. Click on the Scan your PC button & a 'pop up' window shall appear. * ensure that your pop up blocker doesn't block it
2. Click On 'Scan Now'
3. Enter your e-mail address & click 'Scan Now' ...begins downloading Panda's ActiveX controls.- 8MB
4. Begin the scan by selecting My Computer
   * You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
5. If it finds any malware, it will offer you a report. Click on see report
6. Then click Save report
7. Post the contents of the report in your next reply

* Turn off the real time scanner of any existing antivirus program while performing the online scan

Post the logs from

Ewido
Panda ActiveScan


MicroSoft AntiSpyware Program:

Because of recent changes in the way this program now defines and detects spyware/adware it is no longer recommended here as a spyware removal tool. Microsoft as downgraded several adware/spyware programs that it used to detect and remove and now lists them simply as “Ignore”

These are some of the adware/spyware programs that this program will NOT prompt you to remove. Claria, 180Solutions, WhenU, New.net, most WhenU apps, eZula,TopText, Gain/Gator, and Webhancer. These are all known adware/spyware programs and hijackers. Basically this product can no longer be trusted!! I recommend you remove it.

Here are some other tools which will do the job quite well:

AdawareSE (free)
Spybot Search and Destroy (Teatimer Enabled) (free)
IESpy-Ad (free)
SpywareBlaster (free)
WinPatrol (free)
CounterSpy (free trial).