shared desktop

Hello,

From the problematic User's Account, try these 2 possible resolutions:

Reset IE to default settings.

See if there's any Proxy settings and remove it by following this guide.

Please post update.

What version of IE are you running? Make sure you are running the newest version, Internet Explorer 8.

Clearing your cache may do the trick. Or else run your Junk Cleaner or CCleaner. In IE8, click Tools > Internet options > Security > Reset all Zones to Default level

You can also try resetting Internet Explorer's settings by going to Tools > Internet Options and then the "Advanced" tab, and click "Reset..."

I hope this solves your issue!

Cheers,
Bryn
IE Outreach Team