[JEdwardD]

About a month ago I bought a shiny new ultrabook, giddy as a schoolgirl to finally have my own computer. As I turned it on, and set it up, I found that my wifi was not working. This is was definitely a large problem for me.

Additionally, It wasn't that it wasn't working at all, I would connect to the network at my house, it would be a little slow, but would still load pages. But within a minute or so it would degrade as far as not loading any pages and giving me a "limited" description of the wifi.

It turned out to be a common problem among Laptops running windows 8, so I found a fix; setting the wireless card so that it would continue to run in low power. This seemed to work out well, except for the fact that it worked everywhere except on my house.

It's been a long month of sitting next to my router, connected to the ethernet cable. Please help.

ISP: Charter
Broadband: Cable
Router: Belkin
Modem: Motorola surfboard?
Anti-virus, security, Firewall: McAfee

ps. The drivers are up to date, that is the one thing the Dell Rep could help me with before he screwed up my router and turned off my internet for a little while. (fixed that by the way)
Also, My wifi DOES work on all other networks, and all other computers in my household work on my home wifi.

 

[Old Rich]

and welcome to the Forum

Lets take a peek at your network environment:

First:

Power Cycle everything . . Turn off the Modem, router and all pc's . . turn on the Modem and wait a few minutes for the lights to stabilize . . then turn on the router, then one pc at a time. See if you connect to the internet.

Then:

Remove all the stored wireless network profiles and search for the network again.

How to Remove Stored Wireless Network Profiles for XP, Vista, and Windows 7

Then: check your browser's settings, remove any proxy settings if found here's how.

Then:

with the pc connected to the router, Click on Start . . Run . . type CMD

At the > prompt type type the following command: IPCONFIG /ALL and press enter.


Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

Right click in the command window and choose Select All, then hit Enter. Come back here and Paste the results in a message.

If you are on a machine with no network connection, use a floppy, USB drive, or a CD-R disk to transfer a text file with the information to allow pasting it here.

then please Download and run this Xirrus Wi-Fi Inspector, click the Networks link on the upper left and paste a screen shot of that screen here. Note that this application requires NET Framework to run. If you get an error about a missing function, download and install NET Framework.


To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file. To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.

 

[JEdwardD]

The ipconfig:

Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\Users\James>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Sadie
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin

Wireless LAN adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 84-A6-C8-D0-4C-DE
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Qualcomm Atheros AR8161 PCI-E Gigabit Eth
ernet Controller (NDIS 6.30)
Physical Address. . . . . . . . . : 78-45-C4-B7-42-E2
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 2230
Physical Address. . . . . . . . . : 84-A6-C8-D0-4C-DD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::3db7:1f83:18cf:d64e%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, February 22, 2013 5:57:53 PM
Lease Expires . . . . . . . . . . : Tuesday, April 1, 2149 12:28:36 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 260351688
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-20-43-02-84-A6-C8-D0-4C-DD

DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.Belkin:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

 

[JEdwardD]

I cycled the modem and router as you advised. As usual, I connected to the wifi immediately, and I went back to techsupportforum.com. It took about a minute to load completely (it did not load the advertisements, but I could see all the text and such) then immediately tried to load google and it gave me the error "This webpage is not available, the DNS lookup failed." Also as usual, it loaded immediately when the ethernet is plugged in.

When I cleared the wireless profiles, and logged back in, it prompted me with the decision to either turn on file sharing for the network. I tried it both ways, and while the file and device sharing was off, it generally worked albeit at an extremely slow pace, taking about 6 minutes to load google, and returning to the description of "limited". While it was on it did not load at all.

 

[JEdwardD]

The network I'm using is dontusemywifi. Here is the screenshot:

 

[Old Rich]

As a test, change the DNS fron acquire automatically to google DNS servers 8.8.8.8 and 8.8.4.4

Change TCP/IP settings

 

[JEdwardD]

It did not load at all. This is what I received:
Google Chrome could not load the webpage because Google took too long to respond. The website may be down, or you may be experiencing issues with your Internet connection.

 

[Old Rich]

How does it work if you use IE?

 

[JEdwardD]

It is at about the same point as Chrome. Now that I turned the file sharing off they both load, but extremely slowly. It might be in my head, but IE runs seconds faster (they both took about 20 seconds to load a page each)

I just want to point out that this only happens on my home network, it works perfectly fine on all other networks I have used.

 

[Old Rich]

Just for clarification . . the internet works fine when you are connected to the touter with an ethernet cable?

 

[JEdwardD]

Yes, the internet works fine through an ethernet cable, but the connection is still slightly slow compared to the other devices running at my house.

 

[Old Rich]

I would update the wireless adaptor drivers on the pc and look for a firmware update for the router.

What security package are you using on that pc?

 

[JEdwardD]

The Wireless Adapter was updated already, and I am running McAfee security center.
The router does not have any firmware update available.

 

[Old Rich]

How did you update the driver? Did you download it from the manufacturers support site?

 

[JEdwardD]

Yes, it was downloaded from intel.