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Discussion Starter #1
I recently purchased an Epson V500 Photo scanner and am trying to install it on my home PC which is using Windows XP SP2. Everytime that I have tried to install the scanner driver (from both the OEM CD and the Epson download site) I receive the following message:

Cannot install this device.

"The class installer has denied request to install or upgrade device".

Any help/suggestions will be greatly appreciated!
 

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Just a thought - is the account you're logged in as an admin account? If not, try logging in as admin to see if it makes a difference.
 

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Discussion Starter #4 (Edited)
Thanks for replying twajetmech and kraftwerk!

Both are great ideas, but they are both no-go's: I have tried to install the scanner both in windows normal mode with the anti-virus and the firewall turned off and I also tried to install it in Safe Mode., and; I am always logged on as the administrator (I double checked).

It looks like Epson support is stumped on this one too - they are now suggesting a different computer! Not likely to buy a new computer to try and get their scanner to work!! Any other suggestions will surely be appreciated. Thanks!!
 
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