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28 Posts
REFERENCE: Under the "Modems" forums I had a thread called "DSL Blues".
To make a very long story short:
My DSL worked OK from about Feb 2003 until early 2005, with just a few bumps along the way. Starting in April 2005, it got really bad, then I had DSL for just a few minutes a day, and then none at all. A technician came to the house several weeks ago, and fixed the problem. I have had a good connection 100% of the time since.
Today I received the August bill, and it is higher. After about an hour on telephone with three SBC reps, here is what they said was the bottom line:
My SBC-DSL service originally was their 'starter DSL'. They no longer offer this 'cheaper' service to my house, so they switched me to a better service, which is more expensive, and for which they have no 'specials' right now.
I told the lady (she was not nice) who told me this that SBC had renewed my contract for a year in February 2005, for $20/mo, and that is what SBC is obligated to honor. She said no, SBC would not do that. Furthermore, she said, no one at SBC would change that decision: It will now be $40/month, and I either pay it, or leave it.
I spoke with her for several minutes, and finally had to hang up.
I just sent SBC an e-mail. I just can't believe it. If this indeed is the case, my next step is a letter to the Attorney General in Missouri.
What do you think about the whole thing?
Thanks for your time
Alex
To make a very long story short:
My DSL worked OK from about Feb 2003 until early 2005, with just a few bumps along the way. Starting in April 2005, it got really bad, then I had DSL for just a few minutes a day, and then none at all. A technician came to the house several weeks ago, and fixed the problem. I have had a good connection 100% of the time since.
Today I received the August bill, and it is higher. After about an hour on telephone with three SBC reps, here is what they said was the bottom line:
My SBC-DSL service originally was their 'starter DSL'. They no longer offer this 'cheaper' service to my house, so they switched me to a better service, which is more expensive, and for which they have no 'specials' right now.
I told the lady (she was not nice) who told me this that SBC had renewed my contract for a year in February 2005, for $20/mo, and that is what SBC is obligated to honor. She said no, SBC would not do that. Furthermore, she said, no one at SBC would change that decision: It will now be $40/month, and I either pay it, or leave it.
I spoke with her for several minutes, and finally had to hang up.
I just sent SBC an e-mail. I just can't believe it. If this indeed is the case, my next step is a letter to the Attorney General in Missouri.
What do you think about the whole thing?
Thanks for your time
Alex