Yes agreed have you asked them to try saving the Documents to a Windows folder and then opening them from there so we can eliminate the email program or browser as the issue?
Saved word 2010 doc opens blank but size not 0kb
Please help. I do not understand what's happening when few of my users email word documents other users cannot open them, they just open blank although when I check the file size it's not 0kb. They open however with notepad or wordpad but they lose all formatting. All users are on windows 7 and word 2010
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