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Saved word 2010 doc opens blank but size not 0kb

3444 Views 7 Replies 3 Participants Last post by  Julesm78
Please help. I do not understand what's happening when few of my users email word documents other users cannot open them, they just open blank although when I check the file size it's not 0kb. They open however with notepad or wordpad but they lose all formatting. All users are on windows 7 and word 2010
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Saving the word docs locally on the computer does not help, they still open blank. The text shows up when opened in notepad or wordpad. I even tried copying to flash drive the problem doc from the user sending email but it would still not open on my cmoputer or the ther user intended to use the file.
When attach and email a text document its received and reads well. Text color in word is not set to white.
There is no difference even when I try with others, e.g yahoo mail. I tried copying the file to a flash drive and opening it from a different computer and the file opened blank. I don't think it's an email problem but can't put a finger on it.
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