Tech Support banner

Status
Not open for further replies.
1 - 6 of 6 Posts

·
Registered
Joined
·
26 Posts
Discussion Starter · #1 ·
Hi,

First off, I am relieved to find this board, and hoping someone out there can help me out!
I have a Windows 98 SE, which truthfully has been working decently so far. Recently however I seem to have run into a host of problems. I suffer from the occasional 'fatal exception' blue screen and the computer hangs and I have to restart. But recently new things have been happening:
A week ago I started computer and it automatically went into Safe Mode. I had not added any hardware or software recently. I did a scan disk and defrag and it was up and running.
The next day again it went into Safe mode, this time scan disk and defrag didn't help. I checked the Microsoft website and they suggested a number of things:
1. Go into msdos.sys and delete 'bootsafe=1' line. When I went into msdos.sys I didn't have a bootsafe line
2. Go into msconfig, chose selective startup and try a combination of startup options. None of these worked
3. Use system file checker to check for damaged or corrupted files. I did this and found setupx.dll to be corrupted. But system still started in safe mode after repair.
4. Check whether driver is being loaded from autoexec.bat or config.sys tab in msconfig, well my config.sys tab was unselectable.
5. Disable devices and recheck them one by one. Did that and even turning all devices off did not yield a normal startup.

Ultimately I did a scanreg/restore and selected a previous day when startup had been normal and everythign was working fine.

So for 5 days computer starting normally, no sign of safe mode, until today when again in the morning computer starts off in safe mode. Again had to use the scanreg/restore option to get up and running.

Now I want to know why this is happening. I feel I have managed to start my computer but have not fixed the problem. I also have been trying to recall what other problems may have been occuring which I persistently ignored, as far as I can remember these are:

1. Computer freezes, when I press Ctrl+Alt+Del , it shows that OSD is not responding, when I end task that, everything runs fine.
2. Sometimes at shutdown the computer refuses to shut down and the light dims for a second and then is back up. Don't know how to shut down so end up using the main power control.
3. As mentioned earlier get the blue screens 'system is busy' and 'fatal exception has occurred'.

As far as I can remember that's it. Oh one other thing last week when computer had really gotten stuck in safe mode my heat sink fan was making this strange brrrr sound. I opened up my computer, just jiggled a few wires to make sure nothing was touching the fan and the sound was gone.

I know this sounds like alot, and maybe my computer was trying to give me hints which I kept ignoring, but really when it's behaving weeks go by without any problems. And recently I have lots of other people using my computer (mainly for websurfing only) so I attributed problems to too many hands on.

Any advice would be hugely appreciated!!!!
 

·
TSF Team Emeritus, Microsoft Support
Joined
·
15,478 Posts
Hello and Welcome to TSF

I am going to give you a list to check off making sure these things are up-to-date.

Critical Updates and Service Packs installed

Double check the cpu and heatsink again, this time when the pc is OFF. While your in there make sure everything is seated tighly/correctly. After checking everything, boot it up with the side of the case still off, make sure the cpu fan is spinning.

System is virus free. Scan your pc with 2 of these free online scanners:
Panda ActiveScan
RAV AntiVirus
Housecall Be sure to put a check the box beside AutoClean.

System is spyware free. Download / Install / Update / and Run:
Adaware SE check for any updates before running it.
Get the plug-in for fixing VX2 variants. You can download it at this SITE
To run this tool, install to the hard drive, then open Ad-aware->Add-ons and select VX2 Cleaner. Then click Run Tool and OK to start it. If it's clean, it will say Status System Clean. Otherwise, you will have to click on the Clean button to remove the VX2 infection.
--------------------------------------------------------------------------------

--------------------------------------------------------------------------------
Download and install Spybot S&D . Run Spybot and click on the 'Search for Updates' button. Install any updates that are available. Next click on the 'Check for Problems' button. Let it run the scan. If it finds something, check all those in RED and hit the Fix Selected Problems button. Exit Spybot. If you keep getting the DSO Exploit entries, even after you updated Windows and fixed them, then download the Spybot DSO Exploit Fix and install it over the current Spybot installation.

Please post back
 

·
Registered
Joined
·
7 Posts
blue screens are caused by faulty memory, or over heating, or mismatched memory sticks.

one can install win98 on top of win 98 and correct the problems you describe.
or, boot to c:
c:\scanreg/restore [note the forward slash.]
in the resulting menu, choose an earlier date before these problems occured.

kj
computer corrections
cookson, ok
 

·
Registered
Joined
·
26 Posts
Discussion Starter · #4 ·
geek girl trying to follow your advice!

Sorry it's taken me so long to get back to you, its just that am having problems with the suggestions you posted.
1. i checked and installed all critical updates
2. i used panda activescan and it came up with the following log
Incident Status Location
Adware:Adware/Block-checker No disinfected C:\WINDOWS\SYSTEM\ccapp.exe

Adware:Adware/Block-checker No disinfected C:\WINDOWS\SYSTEM\navshext.dll

Adware:Adware/Block-checker No disinfected C:\WINDOWS\SYSTEM\navshext1.dll

Adware:adware/block-checker No disinfected C:\WINDOWS\SYSTEM\ustart.exe

Adware:adware/sidestep No disinfected
C:\WINDOWS\Start Menu\SideStep.lnk

Adware:adware/quicksearch No disinfected C:\WINDOWS\Downloaded Program Files\Install.inf

Dialer:Dialer.XD No disinfected
C:\WINDOWS\Downloaded Program Files\start77.inf

Adware:Adware/PurityScan No disinfected C:\WINDOWS\Downloaded Program Files\start.INF

Dialer:Dialer.Gen No disinfected C:\WINDOWS\switchagreement.txt

Now I couldn't find anyway to remove these from my system using Panda.

3. Tried running RAV Antivirus but the website says they have discontinued the antivirus.

4. Whenever I run Housecall, it hangs my machine

5. I installed adaware, it showed some cookies which I deleted but then it picked 8 registry files and said these should be cleaned. I have heard that registry files are something one should never mess with, so did not touch that. I tried to save a log from that but couldnt seem to.

6. The VX2 variant gave the status system clean.

7. the only thing I still haven't done is the spybot, which i'll do tomorrow and report back on.

please do advise on the registry files, i'll try running the scan and saving the log somehow as well.
thanks!
 

·
Registered
Joined
·
18,118 Posts
Illegal errors are caused by a program forcing itself into the memory space occupied by another program!

This tip brought to you by ebackhus.
 

·
TSF Team Emeritus, Microsoft Support
Joined
·
15,478 Posts
In your log you have some dialers installed, nasty of course. Post a HJT log in the Security Forum (instructions Below) and if your still having issues you can come back to this thread

Please follow these instructions.
Please take note where you are to post your HJT log

Download and install: HiJackThis.

(Always create a Folder for HiJackThis anywhere but your Temp/Temporary Internet Folders or Desktop. A good place to make a folder would be in My Documents, as this is where it will save the backup files needed if there's a problem.)

Then doubleclick HijackThis.exe, and hit "Do A System Scan And Save Log". Make sure all Windows and Browsers are closed.
When the scan is finished, best to save your text file in the same folder as where you put HiJackthis.


IMPORTANT!!!
Create a New Topic and include a fresh HJT log in the HiJackThisLog Help Forum and Copy/Paste the info from your saved Hijackthis log file into your new topic.

A Moderator/ Security Team Analyst will give you instructions.


***DO NOT TRY TO FIX ANYTHING, MAJOR DAMAGE CAN BE DONE TO YOUR SYSTEM IF THIS TOOL IS USED INCORRECTLY, PLEASE WAIT FOR AN ANALYST/MODERATOR TO GIVE YOU INSTRUCTIONS***


Always describe your problem and any programs you have used to try to resolve your issue. Your description can go a long way to solving/repairing your particular issue.
 
1 - 6 of 6 Posts
Status
Not open for further replies.
Top