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Discussion Starter #1
Hi I am Junaid Yousaf from Pakistan, I am having trouble to update the Root Certificate to access a few online activities and to add I am unable to access Microsoft's Websites especially where I could download stuff, it says "Server not found" something which would only pop if my internet connection was dead which isn't the case.

Really glad for your help as followed I have taken the instructions I was pointed to on the forum.

DDS Log....

DDS (Ver_10-10-21.02) - NTFSx86
Run by Psio at 5:04:53.46 on Fri 10/22/2010
Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 1.6.0_22
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2045.1341 [GMT 5:00]


============== Running Processes ===============

C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\VMSnap3.EXE
C:\WINDOWS\Domino.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Psio\Application Data\Octoshape\Octoshape Streaming Services\OctoshapeClient.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\crypserv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Documents and Settings\Psio\Desktop\TSF Support\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.ask.com?o=15161&l=dis
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
mSearchAssistant = hxxp://search.live.com/sphome.aspx
uURLSearchHooks: UrlSearchHook Class: {00000000-6e41-4fd3-8538-502f5495e5fc} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 5.0\reader\activex\AcroIEHelper.ocx
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5612.1312\swg.dll
BHO: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
TB: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized
uRun: [MsnMsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [uTorrent] "c:\program files\utorrent\uTorrent.exe"
uRun: [Octoshape Streaming Services] "c:\documents and settings\psio\application data\octoshape\octoshape streaming services\OctoshapeClient.exe" -inv:bootrun
mRun: [VMSnap3] c:\windows\VMSnap3.EXE
mRun: [Domino] c:\windows\Domino.EXE
mRun: [BigDog303] c:\windows\VM303_STI.EXE VIMICRO USB PC Camera (ZC0301PLH)
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [nwiz] nwiz.exe /installquiet
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
StartupFolder: c:\docume~1\psio\startm~1\programs\startup\openof~1.lnk - c:\program files\openoffice.org 3\program\quickstart.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
TCP: {5A85ED60-7DC2-49EF-B420-BA035CDACA66} = 119.159.255.37 203.99.163.240
TCP: {D0F4F1C6-B5E6-46A9-B02D-388E055A82F3} = 203.99.163.240,202.125.132.9
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\psio\applic~1\mozilla\firefox\profiles\ab1tlleg.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.bing.com/search?FORM=IEFM1&q=
FF - prefs.js: browser.search.selectedEngine - Ask.com
FF - prefs.js: browser.startup.homepage - hxxp://en-US.start3.mozilla.com/firefox?client=firefox-a&rls=org.mozilla:en-US:eek:fficial
FF - prefs.js: keyword.URL - hxxp://websearch.ask.com/redirect?client=ff&src=kw&tb=UT2V5&o=15158&locale=en_US&apn_uid=CE7BFC17-C4F1-4C12-83DB-2710E889C0BD&apn_ptnrs=UG&apn_sauid=F2228AF2-ABB1-4F69-94B4-66C58AA1281E&apn_dtid=&q=
FF - component: c:\program files\real\realplayer\browserrecord\firefox\ext\components\nprpffbrowserrecordext.dll
FF - plugin: c:\documents and settings\psio\application data\mozilla\plugins\npoctoshape.dll
FF - plugin: c:\program files\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbaam7a8h", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--fiqz9s", true); // Traditional
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--fiqs8s", true); // Simplified
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--j6w193g", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4a87g", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbqly7c0a67fbc", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbqly7cvafr", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--kpry57d", true); // Traditional
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--kprw13d", true); // Simplified

============= SERVICES / DRIVERS ===============

R3 vmfilter303;vmfilter303;c:\windows\system32\drivers\vmfilter303.sys [2009-12-13 428160]
S2 gupdate1ca7cc6a3de9e48;Google Update Service (gupdate1ca7cc6a3de9e48);c:\program files\google\update\GoogleUpdate.exe [2009-12-14 133104]
S2 tukwjxqio;Security Helper;c:\windows\system32\svchost.exe -k netsvcs [2008-4-14 14336]

=============== Created Last 30 ================

2010-10-21 04:50:24 -------- d-----w- c:\docume~1\psio\applic~1\RayV
2010-10-21 04:50:21 -------- d-----w- c:\program files\RayV
2010-09-26 05:16:55 -------- d-----w- c:\docume~1\psio\locals~1\applic~1\SKIDROW
2010-09-26 02:55:56 -------- d-----w- c:\docume~1\psio\locals~1\applic~1\My Games
2010-09-26 02:45:18 -------- d-----w- c:\program files\Sid Meier's Civilization V
2010-09-25 22:18:11 691696 ----a-w- c:\windows\system32\drivers\sptd.sys
2010-09-25 22:17:27 -------- d-----w- c:\docume~1\psio\applic~1\DAEMON Tools Lite
2010-09-25 22:17:25 -------- d-----w- c:\docume~1\alluse~1\applic~1\DAEMON Tools Lite

==================== Find3M ====================

2010-09-14 23:50:37 472808 ----a-w- c:\windows\system32\deployJava1.dll
2010-09-14 21:29:49 73728 ----a-w- c:\windows\system32\javacpl.cpl

============= FINISH: 5:05:01.59 ===============
 

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Discussion Starter #2
Another thing I'd like to mention there is something wrong with my PC, I get the ASK.com search engines for no reason, even after attempting a correctly typed email address this search engine shows up, looking forward and apologies for double post I really hope I could find the edit button.

-Regards.
 

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Discussion Starter #4
I have taken the measures you linked could you just please move my post there? or would you want me to make a new forum?
 

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Discussion Starter #5 (Edited)
I tried to post there but it wont let me attach the attach.zip file since its already attached here so if you could just move the first post there, thanks!
 

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Done, through some moderating magic. This thread is closed. Please bookmark your other topic, and be patient, as the forum is very busy.
 
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