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Hi All,

I have been asked to help sort out a computer that seems to be riddled with issues, so I said I'd get hold of the computer and come to you helpful guys to find out how to solve these problems.

I'm basically going to put the laptop through an MOT to ensure everything has been cleaned up.

To cut a long story short, his computer has been running slow for a while. He has bought AVG and got emailed the code (which wouldn't work). When he phoned up AVG helpline, he was greeted by a friendly Indian man who remotely logged on to the computer and "shown" him the issues with his computer. For £179 he offered to solve the problems. When he said no, the representative logged out of the computer leaving it in Safe Mode, with a million different windows open and now it seems to be slower than ever.

Any help, would be hugely appreciated.

Many thanks!
Amnesia
 

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