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Discussion Starter · #1 ·
shut down issues and programs hanging

When I go to shut down my computer (either from start menu or from task manager), usually not much happens - I might get disconnected from my wireless but that's about it. I sometimes have to repeat the shut down 2 or 3 times, and alot of the time I have to shut down by holding the power button. Every time I get a message saying that CCApp.exe is shutting down.

My other problem is that most programs that I install do not run properly - this has been in the last two months.... Speedupmypc, Google.earth, Office 2000, Visio etc. Some never actually run, but they are showing in the task manager as running, but I am unable to kill them there. Some will open but then I can't do anything. For example - I can type in Word, but if I go to change the format or font, it will crash every single time (I am also putting a thread in Office, because this is urgent!!!).

Then, when I try to uninstall programs that are not working, it is often not possible. It doesn't matter if I go thru control panel or uninstall on the start menu. I am currently trying to uninstall Office 2000 right now. It was "gathering required information" for about 10 minutes, but nothing was really happening. So then I hit cancel, and now it has been cancelling for about 10 minutes, but nothing is really happening! This is so frustrating!!!

Any help would be greatly appreciated. I am on XP.

Merci!
:)
 

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Try disabling or uninstalling Norton Antivirus (or at least the email scanning option) to fix the CCApp.exe problem, and see if that has any effect on your other programs not running.

Are you using any anti-spyware software?
 

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Discussion Starter · #3 ·
HI.
Yes, I use NAV, Trojanhunter, ad-aware and spybot. I update regularly and scan regularly (did lots of this yesterday!!!).
CCApp.exe also give me these "cannot locate ordinal 126 in MAPI32.dll" errors, so I will try disabling the email scanning.
Am getting the rundll32.exe error again since yesterday. On Saturday, I had downloaded a new version of this file and replaced it, and that fixed some of the problems that I was having (like trying to open display properties).
Also, now cannot open "performance logs and alerts", or my printer folder (so I can't see what printers installed - someone recommended updating printer drivers to see if that fixed Office problems).
Argh.
Thanks for your help - I'll let you know if disabling the email thing in NIS helps.
CARO
 

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Discussion Starter · #4 ·
%*#&@$$-ing NORTON!!!

Hello again,
Guess what? I disabled the anti-spam in Norton and....
No more errors in Word, Excel, etc.
No more errors when I try to access things like display and print and whatever.
In short, no more errors!
And the frustrating thing is the anti-spam hasn't been doing anything in all this time because my email is already pretty secure and I don't get any spam!!!
I have been thinking about replacing Norton for a while, cuz it's such a behemoth... Last question is can you recommend a good anti-virus? Or can anyone???
All I need is anti-virus and firewall - I've got everything else covered.
Now I am going to celebrate! THANK YOU, THANK YOU, THANK YOU, oh Koala God!
CARO
 

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Sweeeet! I'm glad you got it working again. Now you need to remove Norton and replace it with something not so crap.

You don't need to spend any money to keep your PC secure. There are plenty of good anti-virus and firewalls available for free. Here are the ones I use...
Anti-Virus AVG http://free.grisoft.com/doc/2/lng/us/tpl/v5
Firewall Zone Alarm www.zonelabs.com/store/content/company/products/znalm/freeDownload.jsp
Ad-Aware www.lavasoft.de/support/download
a-squared Free www.emsisoft.com/en/software/free
SpyBot www.safer-networking.org/en/download/index.html
XoftSpy http://xoftspy.com
 

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Discussion Starter · #6 ·
Norton is toast!

Hi again,
Norton was uninstalled this a.m.
I now have:
Avast anti virus
Zone alarm firewall
Trojan hunter
Ad aware
spybot s&d

Oh, happy Monday!!!
Thanks again for your help....
Caro
 
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