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16 Posts
P4P800 series issues
Ok here is the story.
of 5 motherboards, all have faulted with 1 of 2 faults. 1 motherboard is a P4P800-se and the other 4 are P4P800-e-delux. The P4P800-se had all the usb ports fail and the ps2 port at the same time. the other 4 boards being the P4P800-e-delux had the usb ports fail on 2 of them and the chipset visibly burnt out on the other 2. these boards are from 3 different computers , all with different power supplys, HDDs, and CPUs so that only leaves the motherboard as the common component that faults. i am down to only 1 of my motherboards being left under warrente and it is in being inspected as we speak. The problem i have is that the motherboard will mearly be replaced with an identicle board. this leaves me with another board that as far as i am concerned will fault. i emailed tech support about this issue with the P4P800 series, and all they could do is say it was an individual problem, ie: (customer at fault) and then told me to take the board back to the store i got it from for repear. I have done this 2 many times with the same board and i am sick of replaceing boards every 2 months or so. How is this customer service, why should i have to keep swapping boards when it is clearly a design flaw in the board. All i want is what i paid for and that is a motherboard that actually works for more than 2 months.
If anyone else has had either (1) the usb ports fail (2) the chipset burn out then please reply here so that asus can see that there is issues that i am not responsable for but i am paying for.
Looks like i am buying abit from now on. sad concidering that i have been a loyal customer of asus for many years now. I always have the latest ASUS video card, i always buy ASUS mainboards, and i have ASUS burners and an ASUS pda. I have 7 computers and as such give a fair amount of my hard earned cash to ASUS for their product. I am very dissapointed about how poorly my issues have been handeled by asus concidering the above.
shamusmcfly
Ok here is the story.
of 5 motherboards, all have faulted with 1 of 2 faults. 1 motherboard is a P4P800-se and the other 4 are P4P800-e-delux. The P4P800-se had all the usb ports fail and the ps2 port at the same time. the other 4 boards being the P4P800-e-delux had the usb ports fail on 2 of them and the chipset visibly burnt out on the other 2. these boards are from 3 different computers , all with different power supplys, HDDs, and CPUs so that only leaves the motherboard as the common component that faults. i am down to only 1 of my motherboards being left under warrente and it is in being inspected as we speak. The problem i have is that the motherboard will mearly be replaced with an identicle board. this leaves me with another board that as far as i am concerned will fault. i emailed tech support about this issue with the P4P800 series, and all they could do is say it was an individual problem, ie: (customer at fault) and then told me to take the board back to the store i got it from for repear. I have done this 2 many times with the same board and i am sick of replaceing boards every 2 months or so. How is this customer service, why should i have to keep swapping boards when it is clearly a design flaw in the board. All i want is what i paid for and that is a motherboard that actually works for more than 2 months.
If anyone else has had either (1) the usb ports fail (2) the chipset burn out then please reply here so that asus can see that there is issues that i am not responsable for but i am paying for.
Looks like i am buying abit from now on. sad concidering that i have been a loyal customer of asus for many years now. I always have the latest ASUS video card, i always buy ASUS mainboards, and i have ASUS burners and an ASUS pda. I have 7 computers and as such give a fair amount of my hard earned cash to ASUS for their product. I am very dissapointed about how poorly my issues have been handeled by asus concidering the above.
shamusmcfly