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Discussion Starter · #1 ·
Hello. I recently formatted and restored (using the factory restore disks) an emachines t3100, running Windows ME, and now I'm getting no sound.

I'm using a compaq monitor (fs740) from a Compaq Presario 5000us with speakers mounted on the side.

So here's the situation.

The drivers, I assume, are correct and installed properly, as I used the factory restore disks and all of the hardware, except for the monitor and speakers, are precisely what came with it.

Everything appears to be installed properly in the device manager. There are no resource conflicts.

When I try to play a sound, whatever the sound is, the sound appears to play with no error messages. And when I try to play a sound in sound recorder, for example, the state of the wave on the screen changes as if the sound is indeed being played properly.

I have hooked these speakers up every way possible. On the back of this machine, there is one line out jack for the speakers and one for a mic. I tried plugging the speaker wire into both just for laughs to no avail.

The speakers are getting power, as they hum and the power light on the side of the right speaker lights up when you turn them on.

I have tested a second known-good set of speakers on this machine as well, which also produce no sound.

I know my computer (a different one from the one having the problem) has an integrated realtek soundcard, and it has jack retasking, and I have to configure which jack does what (line out, line in, etc) using a program that came with it before it will actually produce sound through the speakers.

I wondered if I couldn't have similar situation here...But I didn't see any soundcard-specific software on the machine anywhere, and the only options I saw in the advanced audio properties was something to configure what speaker set up you had...But none of the options made any difference...And actually, the only difference I did notice was that some of the options seemed to make adjustments to the volume control.

I also checked to see if there were any relevant options in the BIOS (Phoenix bios version something or other), and there were not. None that related to sound, anyway.

Oh, and naturally I checked to make sure that the volume was turned up in the volume control and nothing was muted.

So....Yeah, I'm kinda lost ;-). Sounds appear to be playing, but I'm getting no output. I'm wondering if the audio ports couldn't be shot...But that just seems really unlikely. But I don't know.

Another thing I've wondered is if it's possible I have to install the proper drivers for this monitor, since the speakers and monitor came as a package? That just doesn't make any sense, though, as the soundcard and the monitor would have seperate drivers regardless, and I get the same response (no sound) using different speakers.

Hmm...Yeah, I don't know. Nor do I know if I should've posted this in this forum, or in the Windows ME forum. But anyway, thanks in advance for your help.
 

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Discussion Starter · #4 ·
I wasn't able to "fix" it, unfortunately. I just figured it out.

Well, after having three threads going about this problem in three forums for about a week and being fresh out of ideas/things to try myself, I decided to open up the computer and take a look at it...I saw it as being really unlikely, but I wanted to make sure that the connections from the audio jacks to the board weren't damaged, etc.

So I'm looking around inside when I notice that a large chip, the one in closest proximity to the audio jacks, has a large, triangular piece broken out of it. I have no idea how it happened...Nothing else on the board is damaged. I can only assume that there was some manner of manufacturing defect that, due to heat, vibration, etc, caused the piece to give way.

A lot of the text on the chip went with the broken (and missing) piece, and I don't know precisely what the chip does as I know the sound is still working after a fashion and simply isn't producing output...The soundcard's detected, sounds appear to play when I play them, no error messages, etc...I can only assume that it has something to do with the process of outputting the sound to the speakers, headphones, whatever's being used.

So yeah...I doubt my solution's going to help anyone in the future, but I'm glad I know what the problem is so that I can move onto buying the cheapest pci soundcard on earth and be done with the whole thing ;-).
 
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