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Discussion Starter · #1 ·
Hi all,new to I.T world what it is my sisters computer every time she sign her name and pasword to connect to the internet she gets error message unavailable [24-01-08-033 attempt 2] broadband [cable/dsl/dns sever unreachable or unavailable [24-01-033].She got windows xp home edition her modem BT voyager 105.There power going to the modem i check all the connection they seam ok.any tips thank you not to good at this stuff
 

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Start, Run, CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.
 

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Discussion Starter · #3 ·
Error Message

Hi done what you said i think this is right

Microsoft Windows XP [Version 5.1.2600]
[C] Copyright 1985-2001 Microsoft Crop.

C:\Documents and Setting\Meryem.SN010635520052>IPCONFIG/ALL

Windows IP Configuration

Host Name…………:sn0106335520052
Primary Dns Suffix…….:
Node Type…………:UnKnow
IP Routing Enabled……..:NO
WINS Proxy Enabled……..:No

Ethernet adapter Local Area Connection 10:

Connection-specificDNS Suffix.:
Description………..:WAN Network Driver
Physical Address………:00-03-8A-00-00-11
Dhcp Enabled………..:Yes
Autoconfiguration Enabled………..:Yes
Autoconfiguration IP Address…:169.254.101.152
Subnet Mask………..: 255.255.0.0
Default Gateway………:

C:\Docments and Settings\Meyrem.SN010635520052>
 

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Well, it could be as simple as her ISP is down, is there a steady connect/data light on the modem? The indications are that the computer doesn't see the modem.
 

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Discussion Starter · #5 ·
Re: error message

Hi just to let you know it was all AOL who was at fault the modem there connection now she got wireless and she back on thank you:wave:
 
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