[leilei2011]

Hey,
can anyone help me?

I have a fujitsu siemans laptop, I want to delete everything on there and reboot it so its like brand new!

i have all disks that come with it .... just need to know what one to put in that will reset the whole thing?!

ALSO.....i have a MSI Notebook .. that has a trojan!
it wont let me get onto the internet to get rid of it, i get a pop up from windows telling me to buy their software to delete the trojan!

please help

thanks
lei lei xxxxx

 

[joe7dust]

Hey,
can anyone help me?

I have a fujitsu siemans laptop, I want to delete everything on there and reboot it so its like brand new!

i have all disks that come with it .... just need to know what one to put in that will reset the whole thing?!

ALSO.....i have a MSI Notebook .. that has a trojan!
it wont let me get onto the internet to get rid of it, i get a pop up from windows telling me to buy their software to delete the trojan!

please help

thanks
lei lei xxxxx

For the fujitsu, tell us exactly what each disk says on it.

If the MSI trojan is a simple one, this may disable it.

1) Hold F8 during startup, select Safe Mode
2) Hit Control+Shift+Escape and End Process on everything that you can EXCEPT the following: winlogon.exe, csrss.exe, lsass.exe, svchost.exe (multiple)
3) hit WindowsKey+R, type MSCONFIG
4) Startup tab, Disable All
5) Services tab, Hide Microsoft Services, then Disable All... hit OK, YES, reboot.

If that doesn't help you have a more serious virus and the simplest solution is to reinstall windows.

 

[leilei2011]

For the fujitsu, tell us exactly what each disk says on it.

If the MSI trojan is a simple one, this may disable it.

1) Hold F8 during startup, select Safe Mode
2) Hit Control+Shift+Escape and End Process on everything that you can EXCEPT the following: winlogon.exe, csrss.exe, lsass.exe, svchost.exe (multiple)
3) hit WindowsKey+R, type MSCONFIG
4) Startup tab, Disable All
5) Services tab, Hide Microsoft Services, then Disable All... hit OK, YES, reboot.

If that doesn't help you have a more serious virus and the simplest solution is to reinstall windows.

hi thanks for that... ill try that when i get home, hopefully will work!

i have all the discs, im at work so cant tell u exactly what they are, one was a recovery disk and the other had something like install i think?

 

[joeten]

Hi and welcome to TSF this would be the best place to help you get rid of any malware and possibly save a reinstall NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help - Tech Support Forum

 

[joe7dust]

Forgot to mention, don't End Process on either of the 2 following things: explorer.exe, taskmgr.exe