[ceruleanjune]

Greetings:

Two files were detected on a recent antivirus scan, both with the same problem: W32/Sdbot.worm. Is there a way to remove this safely? Both seem to be part of two different Shockwave games recently downloaded by my daughter, but when I attempted to uninstall the programs using add/remove programs, the uninstall hung up and I was unable to complete. I suspect I have a big problem, but I need help from someone a lot more savvy than I am about computers. Thank you for any assistance you can give.

 

[amateur]

Hello and welcome to TSF.

We want all our members to perform the steps outlined in the link given below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.

Please follow our pre-posting process outlined here:

http://www.techsupportforum.com/f50...-posting-for-malware-removal-help-305963.html

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.