www.logmein.com will connect you to any OS across the country, however, it does require some effort on the users end. It is not designed for tech support. There is a free version available.
They do have a product, www.logmeinrescue.com. It is designed for support, super secure and very responsive. This will also connect to any OS. Check out the free trial.
A lot of people use VNC, this is a free program. It requires some effort on the users end as well as they need to install the VNC server. Here:
www.tridiavnc.com
Logmeinrescue is expensive, but by far the best I have found. Especially whe all you have to do to initiate the session is send the user an e-mail.
They do have a product, www.logmeinrescue.com. It is designed for support, super secure and very responsive. This will also connect to any OS. Check out the free trial.
A lot of people use VNC, this is a free program. It requires some effort on the users end as well as they need to install the VNC server. Here:
www.tridiavnc.com
Logmeinrescue is expensive, but by far the best I have found. Especially whe all you have to do to initiate the session is send the user an e-mail.
